Sony XR-55A90J Service Manual
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Sony XR-55A90J Service Manual

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2021/02/04 23:38:48 (GMT+09:00)
SERVICE MANUAL (COMMON)
ORIGINAL MANUAL ISSUE DATE: 2021.02
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products
(hereinafter the "Repair services") under the service agreement entered into with the Sony group company (hereinafter the "Service
agreement"). Using this information for any purpose other than the purpose described foregoing is forbidden.
(2) Only the Authorized Servicer's officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-
know and who have agreed to hold confidential this information (collectively hereinafter the "Permitted users") are permitted to access and
use this information. To disclose or disseminate to any person other than the Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose
described in Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior
written permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
somk-gcs-tissnexim-adm@jp.sony.com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before
using it.
GR1VH CHASSIS
Segment : AS
9-888-790-01
OLED TV
Sony EMCS (M) Sdn. Bhd., SHES-M
© 2021.02
SYS SET

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  • Page 1 Conditions of Use: (1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”).
  • Page 2 2021/02/04 23:38:48 (GMT+09:00) R E V I S I O N H I S T O R Y Version Date Subject 2021.02 Issue SYS SET...
  • Page 3 2021/02/04 23:38:48 (GMT+09:00) M O D E L L I S T INFORMATION THIS SERVICE MANUAL CONTAINS COMMON FOR BELOW REGIONS AND MODELS: REGION AMERICA ASIA CHINA MODEL XR-55A90J XR-65A90J XRM-55A90J XRM-65A90J SYS SET...
  • Page 4 2021/02/04 23:38:48 (GMT+09:00) T A B L E O F C O N T E N T Title Page NOTES SAFETY SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM S HANDLING GUIDE Please refer Service Manual – Unique for below information :  Disassembly and Removal Caution ...
  • Page 5 6)Disconnect the AC power when replacing the backlight (CCFL) or inverter circuit. (High and ! mark on the exploded views, and in the parts list are critical for safe operation. Replace these components with Sony parts whose part numbers appear as shown in voltage occurs at the inverter circuit at 650Vrms) this manual or in supplements published by Sony.
  • Page 6 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S 10) During the repair, DO NOT leave the Power On or Burn-in period for more than 1 hour Refer to the panel handling chapter of each Service manual, while the TV is face down on a cloth.
  • Page 7 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S To reduce the risk of image retention: Other feature •Fill the screen by changing [Wide mode] to eliminate the black bars. Select [Wide mode] The screen brightness is automatically reduced when displaying still other than [Normal].
  • Page 8 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S ※Things to prepare in advance 1) Caution for Board handling(Stress) Be sure to observe the following contents. ESD wrist-strap ① Hold the board with both hands ESD cushion/sheet ②...
  • Page 9 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S ④Regardless of Good board or Defective board, always put it ⑦Do not hold Heat-Sink when take out or install it.. on ESD cushion/sheet slowly. ⑤Do not stack up 2) Caution for Board handling(ESD) Be sure to observe the following contents.
  • Page 10 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S ※Installation example of wrist-strap ③When holding board, do not hit/touch to Plastic part(s) Please connect the clip to the metal part of the chassis of the TV with the wristband grounded.
  • Page 11 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S 1-6. Leakage Test 1-4. Caution About the Lithium Battery (To protect electric shock when customer touch the terminal.) 1) Danger of explosion if battery is incorrectly replaced. Replace only with the same or Leakage current can be measured by V: Voltmeter or oscilloscope (r.m.s.
  • Page 12 2021/02/04 23:38:48 (GMT+09:00) S A F E T Y N O T E S 1-7. How to Find a Good Earth Ground 1-8. Lead Free Information 1)A cold-water pipe is a guaranteed earth ground; the cover-plate The circuit boards used in these models have been processed using retaining screw on most AC outlet boxes is also at earth ground.
  • Page 13 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem.
  • Page 14 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diag. Quick Reference (Not LED blinking) – Record Only Error Item TU_DEMOD <TSP> TSP device I2C communication failure TCON ERR *AS/AT model is shutdown by I2C communication failure [LD_ERR]...
  • Page 15 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Service Menu Entry (Self Diagnosis Display) Exit - Go to the standby by a remote. -If you want to finish service mode app, do AC OFF/ON →*Service mode app is disable perfectly - Push the buttons sequentially:...
  • Page 16 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Display Error Item Error count Format of error timestamps YYMMDDhhmmss (in UTC) Example: SELF CHECK 120823132523 ->...
  • Page 17 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Display Panel ON time[hour] /Panel Refresh times[times] How to confirm Ex) 100 / 20 - Panel ON time - Panel Refresh times SELF CHECK Enter Self Diagnosis...
  • Page 18 2021/02/04 23:38:48 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Retry Limitation by Remote / Power Key Smart Core Error Name Retry Permission Times Note Red LED blinking count Number of off/on action for MAIN_POWER...
  • Page 19 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4.
  • Page 20 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.1 No Power No Power Check STBY 3.3V Replace C1708 Between Power Board to Power Board near CN1700 on BM5S21 Board BM5S21 board Harness Harness BM5S21 Board...
  • Page 21 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G P-on u-com control signal path summary 1.2 No Power U-Com Failure PGOOD_1 3.3V_STBY #pin6 #pin9 DDC : 0.8V_M5_CORE (IC804) TCON_24_ON P_ON_#1 DDCs : 0.9V_BE_DDC_1 (IC4802), 0.9V_BE_DDC_2 (IC4803), #pin12 BL_ON TCON_12_ON...
  • Page 22 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G P-on u-com control signal path summary 1.2 No Power U-Com Failure START Check 12.7V_MAIN Line and 12.7V_AUDIO Line (from Power board). Check “AC_OFF_DET_OUT” Check 12V_MON Check VDD (CL404 or CL5221 from IC5000) R462...
  • Page 23 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G P-on u-com control signal path summary 1.2 No Power U-Com Failure Previous page Check P_ON_#2 Check BL_ON CL417 Change IC401 Change IC401 CL420 R471 Voltage.
  • Page 24 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Check Item Summary Board Operation IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. BM5S21 DCDC IC418...
  • Page 25 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Check Item Summary Board Operation IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. BM5S DC/DC IC4800...
  • Page 26 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Please Refer page 24-25 for Ref No. DDCONs Check START Check IC600 Vcc voltage Check Vcc voltage Check C601 Change D800 C801 / CL819...
  • Page 27 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Please Refer page 24-25 for Ref No. DDCONs Check *Philippines Only START Check IC600 Vcc voltage Check Check Vcc voltage C601 Change D600 D600...
  • Page 28 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Please Refer page 24 -25 for Ref No. DDCONs & LDO Check START Board Operation IC Ref Voltage supply BM5S21 DC/DC IC600...
  • Page 29 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO Please Refer page 24 -25 for Ref No. DDCONs & LDOs Check Board Operation IC Ref Voltage supply START BM5S21 DC/DC...
  • Page 30 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 1.4 No Power Muffin5 Failure 1.5 No Power Muffin5 Replacement Muffin Fail Suspected Muffin5 replacement flow Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed bootloader...
  • Page 31 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.0 2x LED Blinking : Main Power Error 2x blinking Check “12.7V_MAIN” Voltage > 13.2V? Power Board/ BM5A : Pin 5~8 of CN1700/1701 Local Dimming Board BM5ST : Pin 5~8 of CN1700 BM5S21 : Pin 5~7 of CN1700 BM5S21/BM5ST/BM5A Board...
  • Page 32 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.0 2x LED Blinking : Main Power Error Name Board PWB (A side) Detail CN1700 BM5S21 CN1700 5,7pin 12.7V_MAIN SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 33 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 3x LED Blinking : DC Alert 3x blinking (DC Alert) Check “12.7V_MAIN” Check “5.0V_VBUS” Voltage > 13.2V? 4.959V<Voltage<5.285V? Retry BM5A : Pin 5~8 of CN1700/1701 BM5S21/BM5ST/BM5A : C611 BM5ST : Pin 5~8 of CN1700 BM5S21 : Pin 5~7 of CN1700...
  • Page 34 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 3x LED Blinking : DC Alert Name Board PWB (A side) Detail CN1700 5,7pin 12.7V_MAIN CN1700 BM5S21 C611 C611 5.0V_VBUS SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 35 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.2 3x LED Blinking : AUD_ ERR 3x blinking (AUD_ERR) Measure the Speaker Replace impedance by multi-meter Main Board Speaker Harness Less than 10Ω and Main Board More than 3Ω...
  • Page 36 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.3 4x LED Blinking : LD ERR 4x blinking (LD_ERR) High Check “LD_ERR_DET” Voltage BM5S21 : CL5206 LCD model ? Panel BM5ST : CL5206 Replace Local Dimming board BM5S21/BM5ST Board...
  • Page 37 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.3 4x LED Blinking : LD Error Name Board PWB (A side) Detail LD_ERR_DET BM5S21 CL5206 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 38 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.4 4x LED Blinking : BCM Error 4x blinking (BCM_ERR) High Check “BE_LD_RDY” Voltage BM5S21 : CL5223 LCD model ? Panel BM5ST : CL5223 Replace Local Dimming board BM5S21/BM5ST...
  • Page 39 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.4 4x LED Blinking : BCM Error Name Board PWB (A side) Detail BE_LD_RDY BM5S21 CL5223 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 40 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.5 5x LED Blinking : P_ID_ERR 5-times blinking Replace Replace BM5S21/BM5ST Panel (T-con) Board Check Replace VDD on T-CON Board Power Board Symptom Symptom Power Board = 12V (±10%) improvement...
  • Page 41 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.6 6x LED Blinking : Backlight Error 6x blinking Harness / Connection Symptom Check Check “BL_ERR” Voltage broken Improvement High harness/connection Replace BM5S21: CL5207 Harness BM5ST : CL5207 Power / Local Dimming board to...
  • Page 42 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.6 6x LED Blinking : Backlight Error Name Board PWB (A side) Detail BL_ERR BM5S21 CL5207 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 43 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 2.7 7x LED Blinking : Temperature Error 2.8 8x LED Blinking : 4KBE Error 7x blinking 8x blinking Replace Setting BM5S21/BM5ST Board circumstance is OK? Set to another Temperature, location, etc.
  • Page 44 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 3.1 No Sound - Speaker No Sound Speaker Check ・[Speakers] setting is [TV Speakers]? ・Nothing is connected to Headphone terminal and Bluetooth ? This confirmation way is only for traditional speaker & exciter. ・Volume setting is not too small? ※...
  • Page 45 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 3.2 No Sound – Headphone Out / Audio Out / Opt Out No Sound No Sound Headphone out / Audio out (Trinity model Only) Opt out Check [Settings] Check...
  • Page 46 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 3.7 No Sound – Tuner No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 47 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 3.8 No Sound – HDMI 1/2/3/4 No Sound Check the picture Refer to 4.5 HDMI NO PICTURE Check sound by other TV set Refer to 3.1 No Sound which is same model Check Source equipment by Reference TV set...
  • Page 48 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.0 No Picture No Picture Replace Check Smart Core Refer to the flow 1.0 Got Any Normal the V by One FFC and check the power Behavior Harness Display?
  • Page 49 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.1 Video Analog Signal Path Video (Side Mini Jack) CVBS0P AL31:CVBS0P AH9:GPIO56 VIDEO_DET IC1000 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 50 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture Condition Actions to be taken Refer to IC troubleshooting for further Muffin [IC1000] No Picture investigation Problem J2800 Connector Problem Video Change Connector No Picture J2800 Connectivity...
  • Page 51 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.3 Input Skip Function Input Signal Non-Detect Detect (Typical) (Typical) VIDEO_DET Video 3.3V IC1000 AH9-GPIO56 Video (Side Mini Jack) SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 52 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner IC1000 (SoC) IF/AGC Video Analog Demod. TU300* Digital Demod. X_Demod_RST_STBY DVB-T/T2/S/S2 Audio DTMB IC3101 ISDB-T Digital Demod. ATSC 3.0 ISDB-T/S/S3 JP/ATSC 3.0/Philippines only Decoder...
  • Page 53 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G Notes: I2C 4.4 No Picture - Tuner - Parts for I2C SDA line: R3036, R3040, C3005 - Parts for I2C SCL line : R3035, R3039, C3006 RF input no picture / noisy picture Waveform confirmation point •...
  • Page 54 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking Check LNB power line Check P_ON_HL signal line MOSFET Q604/Q605 Mount check R3037 +12.7V_MAIN at R643 = 12V?
  • Page 55 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner BM5S21 Tuner potion(Top View) BM5S21 (Top View) R3037 C3028 BM5S21 Tuner potion(Bottom View) Q604 R643 Q605 JL3019 = 3.3V *I2C: Please refer Digital Tuning SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
  • Page 56 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR ANALOG TUNING: @ All destination except JP Notes: - Parts for IFOUT_N line : C3011 - Parts for IFOUT_P line : C3010 Analog Tuning - Parts for IFAGC line : R3003 ,R3024, C3023...
  • Page 57 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR DIGITAL TUNING 1: @ For TW, NA-ATSC(MX/UC) , CH/HK, LA, PA, AEP Notes: - Parts for IFOUT_N line : C3011 Digital Tuning 1 - Parts for IFOUT_P line : C3010 - Parts for IFAGC line...
  • Page 58 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G Notes: I2C - Parts for I2C SDA line: R3036, R3040, 4.4 No Picture - Tuner C3005 - Parts for I2C SCL line : R3035, R3039, FOR DIGITAL TUNING 2: @ JP, US ATSC3.0 and Philippines C3006 Waveform confirmation point...
  • Page 59 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner BM5S21 Tuner potion(Top View) BM5S21 (Top View) R3024 R3027 BM5S21 Tuner potion(Top View) C3010 C3011 R3035 IFOUT_P IFOUT_N R3036 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 60 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner BM5S21 Tuner potion(Bottom View) BM5S21 (Bottom View) C3023 RB3001 JL3013 : I2C_TU_SDA R3109 BM5S21 Tuner potion(Bottom View) C3117 R3116 JL3012 : I2C_TU_SCL R3040 R3039...
  • Page 61 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 4.5 No Picture – HDMI 1/2/3/4 No Picture Check the below point ① ・Check +5V_Power line CL4024/4027/4025/4026 ・Check HPD line CL4008/4010/4012/4014 Check HDMI cable Change HDMI cable Check (tolerance ±5%) HDMI1:R4079...
  • Page 62 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 5.0 Key Switch Buttons Errors 1. Switch module type Check harness connection Side key buttons error between main board and switch Harness connection issue module Change switch module Switch module issue...
  • Page 63 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 5.1 IR Remote Commander Check harness connection IR remote commander does not Harness connection between main board and respond issue Smart Core Change harness between Main board to Smart Core harness main board to Smart Core issue...
  • Page 64 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 5.2 Light Sensor Errors Setting is “ON” Backlight level does not Check UI setting and Check harness connection Harness connection change when ambient light make sure light sensor between main board and issue...
  • Page 65 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 5.3 CAS ID Unknown Setting is “ON” Backlight level does not Check UI setting and Check harness connection Harness connection change when ambient light make sure light sensor between main board and issue...
  • Page 66 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 6.0 Network Malfunction : Ethernet Wired [Network Set-up] >[Wired Set-up] on the TV Connection Fail Connection Results Connection Results Main board Cable Connection Local Access Internet Access Check Failed...
  • Page 67 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 6.1 Wireless Network Malfunction Wireless Network on the TV Is the Wi-Fi radio Error message or no scan result strength too weak Main Board appear in the network setting? or even No signal? Check with another Wi-Fi/BT...
  • Page 68 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 6.2 Bluetooth Malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Home > Settings > Bluetooth Settings Bluetooth Mouse/Keyboard/Controller Can turn On BT and...
  • Page 69 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 6.3 Built in Mic Malfunction (WW) Built in mic doesn’t work Mic hardware switch ⇒ On Check Mic hardware switch on TV Change FFC Cable Check harness connection Connect properly between main board and...
  • Page 70 2021/02/04 23:38:48 (GMT+09:00) T R O U B L E S H O O T I N G 6.3 Built in Mic Malfunction (CN) Built in mic doesn’t work [Built-in MIC] OFF  On [Settings] Please refer manual of  [System]  [Voice Assistant]  how to use the built in MIC [Built-in MIC] Check harness connection between main...
  • Page 71 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T When finished the operation of service mode, please AC Plug OFF/ON the TV set *If you don’t do AC plug OFF/ON, remain the Service Mode App and user can see the Service Mode after RC ON. 4.1 How to Enter Service Mode From Standby Mode 1.
  • Page 72 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version: PKG1.1.0.03.26.1.00.0 Model...
  • Page 73 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (1) Service Mode Model Information >> In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then Self diagnosis History >>...
  • Page 74 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (2) Model Status Information >> YES is selected, the input data is saved into EEPROM. SERIAL NUMBER Model Information >>...
  • Page 75 “Enter” or “→” button 3) Press “↑” or “↓” arrow key to scroll Product Name [</>] Set [Home]Exit [</>] Set [Home]Exit Candidate. (e.g. XR-55A90J CEI) 4) Select one Product Name from the list. After that select [MODEL_NUMBER_SETTING] “[OK]” and press “Enter” button.
  • Page 76 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T WB Adjustment (if necessary) 1. In “Panel/PQ” service mode “WB Adjustment” a. Go to category by “↑” or “↓”. b. To select “WB Adjustment”, press →...
  • Page 77 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T WB Data Transfer Please apply Main board or panel is replaced. In “Panel/PQ” service mode category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer”...
  • Page 78 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T CUC Data Transfer Please apply Main board or panel is replaced. In “Panel/PQ” service mode category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer”...
  • Page 79 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T HDD Performance Check (EU Only) In “Service Mode”, select “General Service Mode General Setting Setting” by pressing “↑” or “↓” then Model Information >>...
  • Page 80 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T Caution: How to USB update Do not power off while the update is in progress. 1:Download USB image and unzip file. 2: copy zip file to USB memory root folder. 3: USB memory insert TV.
  • Page 81 2021/02/04 23:38:48 (GMT+09:00) S E R V I C E A D J U S T M E N T Force FDR by Control Buttons 1 Key Key type Center Key Procedure 1) Press and hold Center Key. 2) AC ON. 3) Hold the button down for several seconds until the system starts FDR. SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 82 2021/02/04 23:38:48 (GMT+09:00) D I A G R A M Some control lines are left out. * depend on destinations. Video signal Audio signal Control Bus BM5S board Panel * CI eMMC Flash SPI/CI Link Vx1 16-lane 16GB exc. China Tcon Power Control * RF 32GB Only China...
  • Page 83 2021/02/04 23:38:48 (GMT+09:00) D I A G R A M 55 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 84 2021/02/04 23:38:48 (GMT+09:00) D I A G R A M 65 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 85 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE ■ Rule Blue frame picture means OK action Red frame picture means NG action ■ Condition of P-MOD/SET P-MOD SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 86 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE - UNPACKING ① ② ③ ⑤ ④ PANEL TOP ⑧ ⑥ ⑦ ① Open the carton ⑨ ⑩ PANEL BOTTOM ② Pull up outer carton ③④Remove frame Inner ⑤...
  • Page 87 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE - CAUTION Please don’t grab panel as shown in right pictures over the Plastic bag. Don’t push display by finger. Don’t catch and pull edge of panel by finger.
  • Page 88 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE - UNPACKING BACK Put on stable flat floor ※only 65” Tilt slowly so that the front face is on the bottom BACK ① Cut the PP tape 4 places ②...
  • Page 89 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD DISASSEMBLY Remove below parts EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Keep those parts as well condition for reuse, don’t dispose. SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 90 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE - LIFTING ◎Holding Positions Insert to Spine HT hole ◎lift up SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 91 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE - CARRYING Don’t holding only side position Don’t holding only side position Don’t carry horizontally Don’t carry horizontally SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 92 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 1 EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Request to install above parts to return Panel Module. Service person following below guide for reference.
  • Page 93 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 2 EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Request to install above parts to return Panel Module. Service person following below guide for reference.
  • Page 94 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 3 EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Request to install above parts to return Panel Module. Service person following below guide for reference.
  • Page 95 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 4 EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Request to install above parts to return Panel Module. Service person following below guide for reference.
  • Page 96 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 5 EDGE GUARD TOP/SIDE (L/2L SGT) (3pcs) FILM, EG (SGT) (4pcs) TAPE (3M 1350FW-1)15MMX66M WHT (4pcs) Request to install above parts to return Panel Module. Service person following below guide for reference.
  • Page 97 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : ON WORKING TABLE Caution • Put soft & clean sheet on the table. • Be careful to dust, scrap, screw on table (There are risk of scratches on screen surface.) •...
  • Page 98 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : LIFTING UP Hold top and bottom side. Lift up top side. Change hand position for carrying Holding positions are as above. Support bottom not to slip Don’t hold around corner Don’t hold left / right edges...
  • Page 99 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : CARRY Don’t push display by finger (when holding bottom edge) Don’t push display by finger SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE...
  • Page 100 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : CARRY Don’t hold antenna connector Handle SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 101 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : CARRY Holding Stand is OK, if it is attached SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 102 2021/02/04 23:38:48 (GMT+09:00) H A N D L I N G G U I D E TV SET HANDLING GUIDE : CARRY Horizontal carrying is NG (even if holding position is OK) SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 103 2021/02/04 23:38:48 (GMT+09:00) Sony EMCS (M) Sdn. Bhd. English SHES-M 9-888-790-01 © 2021.02 SYS SET...

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