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Customer Support

Warranty

Samsung warrants MP3 players to be free of defects in material and workmanship for
a period of twelve (12) months from the original date of purchase by the consumer. If during
the period of warranty this product proves defective under normal use and service, you should
return the product to the retailer from whom it was originally purchased, or to any Samsung
Authorized Dealer or Authorized Service Center, if outside the time limit for returns imposed
by the retailer. The liability of Samsung and its appointed maintenance company is limited to
the cost of repair and/or replacement of the unit under warranty.
For further information relating to the Authorized Service Centers, contact 1-800-SAMSUNG
(1-800-726-7864).
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Customer Support
Warranty Conditions
1. The warranty is only valid upon presentation of the proof of purchase consisting of original
invoice or sales slip confirmation, indicating the date of purchase, retailer's name, model,
serial number, and product number. Samsung reserves the right to refuse warranty service if
this information has been removed or changed after the original purchase of the product
from the retailer.
2. Samsung's sole obligations are to the repair of the defective part, or at its discretion, replace-
ment of the product (service exchange unit).
3. Warranty repairs must be carried out by an Authorized Samsung Dealer/Service Center. No
reimbursement will be made for repairs carried out by non-Samsung Centers, and warranty
coverage will not be valid for any repairs or damage caused by such repairs.
4. Repair or replacement under the terms of this warranty does not give right to extension to
or a new starting of the period of warranty. Repair or direct replacement under the terms of
this warranty may be fulfilled with functionally equivalent service exchange units.
5. The warranty is not applicable in cases other than defects in material and workmanship.
The warranty does not cover the following:
a. Periodic checks, maintenance, repair, and replacement of parts due to normal
wear and tear.
b. Abuse or misuse, including but not solely limited to the failure to use this product for its
normal purpose in accordance with Samsung's instructions for usage and maintenance.
c. Use of the product in conjunction with accessories not approved by Samsung for use
with this product.
d. Failure of or damage to the product arising from incorrect installation or use inconsistent
with technical or safety standards, or failure to comply with product manual instructions.
Customer Support
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Customer Support

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