Lenovo ThinkVision T27hv-20 User Manual
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Lenovo ThinkVision T27hv-20 User Manual

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ThinkVision T27hv-20
User Guide
Machine Types: 62A9-GAR1-WW

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Summary of Contents for Lenovo ThinkVision T27hv-20

  • Page 1 ThinkVision T27hv-20 User Guide Machine Types: 62A9-GAR1-WW...
  • Page 2 First Edition (July 2020) © Copyright Lenovo 2020. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 3: Table Of Contents

    Contents Safety information ..................iv General Safety guidelines ....................iv TCO Information ......................v Chapter 1.Getting started ................1-1 Shipping contents ......................1-1 Notice for use ........................1-2 Product overview ......................1-3 Setting up your monitor ....................1-9 Registering your option .....................1-17 Chapter 2.Adjusting and using your monitor ..........2-1 Comfort and accessibility ....................2-1 Adjusting your monitor image ..................2-3 Smart Feature ........................2-7...
  • Page 4 Appendix A. Service and Support .............. A-1 Registering your option ....................A-1 Online technical support ..................... A-1 Telephone technical support ..................A-1 Appendix B.Notices ..................B-1 Recycling information ....................B-2 Trademarks ........................B-3 Power cords and power adapters ................B-3...

  • Page 5: Safety Information

    Safety information General Safety guidelines For tips to help you use your computer safely, go to: http://www.lenovo.com/safety Before installing this product, read the Safety Information. This equipment is not suitable for use in locations where children are likely to be present,...

  • Page 6: Tco Information

    TCO Information A third-party certification according to ISO 14024 Toward sustainable IT products Say hello to a more sustainable product IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the factories.
  • Page 7 Congratulations! This product is TCO Certified – for Sustainable IT TCO Certified is an international third party sustainability certification for IT products. TCO Certified ensures that the manufacture, use and recycling of IT products reflect environmental, social and economic responsibility. Every TCO Certified product model is verified by an accredited independent test laboratory.

  • Page 8: Chapter 1.Getting Started

    This User’s Guide provides detailed operation instructions for the user. For quick instruction overview, please see the Setup Poster for brief information. ThinkVision T27hv-20 supports Lenovo Display Control Center - ThinkColor. Shipping contents The product package should include the following items: ■...

  • Page 9: Notice For Use

    Notice for use To set up your monitor, please see the illustrations below. Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure. 1. Place your monitor with the screen face down on a soft flat surface. 2.

  • Page 10: Product Overview

    Product overview This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot. Types of adjustments Tilt Please see the illustration below for an example of the tilt range. 0° Swivel With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable viewing angle.
  • Page 11 Monitor - Adjust the screen position before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point, and it inclines backward at 35°.) - then rotate clockwise until the monitor stops at 90°. 0° 135mm Monitor controls The keypad controls on the panel frame are accesses to various functions.
  • Page 12 IR-Camera Your monitor has embedded integrated IR Camera Module; it can be used as a normal web- camera. Slide the camera shutter open or close to enable/disable the camera. a. Slide to open. b. Slide to close. Note: Camera function only support window 10. Windows hello After setting up the “Windows hello”...
  • Page 13 Glance function Glance provides multiple functionalities by sensing your attention: • It can protect your data from unwanted eyes using Presence Detection, Privacy Guard and Privacy Alert. • It allows you to multitask with greater ease. You can move windows over multiple monitors naturally using Snap Window.
  • Page 14 Win10 older than RS2 version. Propose to upgrade your windows OS to latest to keep this function stable. 2. To install special driver on NB/PC, you must download it from Lenovo website https:// pcsupport.lenovo.com/solutions/t27hv_20 and follow the instructions on page 3-7 “Manually installing the Face tracking driver in Windows 10”for details.
  • Page 15 Speaker Your monitor has embedded a pair of speaks with 3W, and it can support DP or HDMI audio output and USB audio output. The USB cable need plug in when you use USB audio channel (picture2). DP or HDMI audio output doesn't need USB cable but DP or HDMI cable (picture 1).

  • Page 16: Setting Up Your Monitor

    Setting up your monitor This section provides information on how to set up your monitor. Connecting and turning on your monitor Note: Be sure to read the Safety information on page iv before carrying out this procedure. 1. Power off your computer and all attached devices, and unplug the computer power cord. 2.
  • Page 17 4. For computer in DisplayPort connecting. Note 1: Monitors sold in NA/LA include an DP cable. Note 2: For other regions Lenovo recommends that customers who require to use the DP Cable on their monitor purchase the "Lenovo DisplayPort to DisplayPort Cable 0A36537"...
  • Page 18 6. For computer in USB type C-C connecting. 7. For computer in USB type C-A connecting. Note: Monitors sold in NA include a USB type C-A cable If there are any * tag, you can consult the comments on page 1-1. 1-11 T27hv-20 Flat Panel Monitor User’s Guide...
  • Page 19 DP output connector (for daisy chain) on the monitor. Note 1: Monitors sold in NA include an DP cable. Note 2: For other regions Lenovo recommends that customers who require to use the Display Port input on their monitor purchase the "Lenovo Display Port to Display Port cable 0A36537".
  • Page 20 10. Connect one end of the USB cable to the USB downstream terminal of the monitor, and connect the other end of the USB cable to an appropriate USB port on your device. Note: The USB downstream port does not provide power while the monitor switch is off.
  • Page 21 12. Connect the speaker’s audio cable and audio jack of monitor to transfer audio source from Display Port, HDMI, Type-C or USB. Note: The audio output in Display Port, HDMI or Type-C modes. 13. The place of hanging a headset. 14.
  • Page 22 16. Power on the monitor and the computer. 17. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/ t27hv _ 20. Refer to the “Manually installing the monitor driver”on page 3-5 section to install the driver.
  • Page 23 Windows Hello setup (Windows 10 Only) Note: To set up “Windows Hello”, do the following: 1. Press “Windows” + “I” and then click Accounts, choose “Sign-in options”. 2. Setup PIN number. 3. Establish face-recognition by clicking Set up, Get started. 4.

  • Page 24: Registering Your Option

    Thank you for purchasing this Lenovo™ product. Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing product and services that are important to you, as well as in developing better ways to communicate with you.

  • Page 25: Chapter 2.Adjusting And Using Your Monitor

    For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www.lenovo.com/healthycomputing/. Arranging your work area Use a work surface of appropriate height and available working area to allow you to work in comfort.
  • Page 26 Accessibility information Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system;...

  • Page 27: Adjusting Your Monitor Image

    Adjusting your monitor image This section describes the user control features used to adjust your monitor image. Using the direct access controls The direct access controls can be used when the On Screen Display (OSD) is not displayed. Table 2-1. Direct access controls Icon Control Description...
  • Page 28 Using the On-Screen Display(OSD) controls To adjust the settings, the user controls can be viewed through the OSD. T27hv-20 ® Monitor Controls Brightness Advanced Settings Contrast Smart Feature Port Settings Menu Settings Exit Input Signal : USB-C Resolution : 2560x1440 Refresh Rate : 60Hz USB C Power Delivery : 85W To use the controls:...
  • Page 29 Table 2-2. OSD functions OSD Icon on Controls and Sub menu Description Main Menu Adjustments All input ports Brightness Adjusts overall screen brightness. Contrast Adjusts difference between light and dark areas. Monitor Controls Enable dynamic contrast ratio. Dynamic Contrast • Off •...
  • Page 30 OSD Icon on Controls and Sub menu Description Main Menu Adjustments This monitor can accept video signals through All input ports two different connectors. Select digital among OSD Controls when you use USB-C / HDMI / DP Input Signal connector. •...

  • Page 31: Smart Feature

    Smart Feature This section describes how to use the Smart Features of this monitor. Smart Energy With Smart Energy enabled the monitor can detect the user presence in front of the monitor. The backlight will be switched off if the user is not in front of the monitor. Approach Leave Dimming to off...
  • Page 32 Smart Traffic Light 1. There are On/Off/Auto modes for the light. 2. Press the source key for 3 seconds can easily switch On/Off. 3. The traffic light indicate the monitor working status of camera and microphone at “Auto” mode. Note: To connect USB cable to enable the function. Smart Audio Off: No sound suppression around the microphone.

  • Page 33: Selecting A Supported Display Mode

    Selecting a supported display mode The display mode of the monitor uses is controlled by the computer. Therefore, refer to your computer documentation on how to change display modes. The image size, position and shape might be changed when the display mode changes. This is normal and the image can be re-adjusted using automatic image setup and the image controls.

  • Page 34: Understanding Power Management

    Understanding power management Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user-definable period. There are several states as described in the table below. For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

  • Page 35: Caring For Your Monitor

    Caring for your monitor Be sure to turn off the power before you perform any maintenance on the monitor. Do not: • Apply water or liquid directly to your monitor. • Use solvents or abrasives. • Use flammable cleaning materials to clean your monitor or any other electrical equipment. •...
  • Page 36 Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit. (100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm. VESA hole Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting kit.

  • Page 37: Chapter 3.Reference Information

    Chapter 3.Reference information This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information. Monitor specifications Table 3-1. Monitor specifications for type-model A20270QT0/T27hv-20/62A9-GAR1-WW Dimensions Depth 208 mm (8.19 in.) Height 473.6mm (18.65 in.) Width 613.6 mm (24.16 in.) Stand Tilt Range: -5...
  • Page 38 Communications VESA DDC/CI Supported Display Horizontal frequency 30 kHz – 114 kHz Modes Vertical frequency 48 Hz – 75 Hz Native Resolution 2560 x 1440 at 60 Hz Temperature Operating 0° to 40°C (32°F to 104° F) Storage -20° to 60°C (-4°F to 140° F) Shipping -20°...

  • Page 39: Troubleshooting

    Troubleshooting If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem. Table 3-2. Troubleshooting Problem...
  • Page 40 Problem Possible cause Suggested action Reference One or more of This is a characteristic of If there are more than five “Appendix A. the pixels appear the LCD technology and pixels missing, contact the Service and discolored is not an LCD defect Support Center Support”on page •...

  • Page 41: Manually Installing The Monitor Driver

    Color Matching Profiles. Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at refresh rate of 60 Hz.
  • Page 42 Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

  • Page 43: Service Information

    • Scratches or punctures on monitor screens. Service parts The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the customer warranty. Parts are for service use only. The table below shows information for model (A20270QT0/ T27hv-20 / 62A9-GAR1-WW).

  • Page 44: Appendix A. Service And Support

    In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
  • Page 45 Honduras Dial 800-0123(Spanish) Hungary +36-13-825-716 (English, Hungarian) Primary: 1800-419-4666 (Tata) India Secondary: 1800-3000-8465 (Reliance) Email: commercialts@lenovo.com (English and Hindi) 1-803-442-425 Indonesia 62 213-002-1090 (Standard Charges Apply) (English, Bahasa Indonesia) Ireland Warranty service and support: 01-881-1444 (English) A-2 T27hv-20 Flat Panel Monitor User’s Guide...
  • Page 46 020-513-3939 (Dutch) New Zealand 0508-770-506 (English ) Nicaragua 001-800-220-2282 (Spanish) Norway 8152-1550(Norwegian) Panama Lenovo Customer Support Center: 001-866-434(Toll-Free)(Spanish) Peru 0-800-50-866 (OPCION 2) (Spanish) 1-800-8908-6454 (GLOBE subscribers) Philippines 1-800-1441-0719 (PLDT subscribers) (Tagalog, English) Laptops and tablets branded with logo Think: 48-22-273-9777 Poland...
  • Page 47 Country or Region Telephone Number Sweden Warranty service and support: 077-117-1040 (Swedish) Switzerland Warranty service and support: 0800-55-54-54 (German, French, Italian) Taiwan 0800-000-702 (Mandarin) 001-800-4415-734 Thailand (+662) 787-3067 (Standard Charges Apply)(Thai, English) Turkey 444-04-26 (Turkish) Standard warranty support: 03705-500-900 ( local rate) Standard United Kingdom warranty support: 08705-500-900(English) United States...

  • Page 48: Appendix B.notices

    Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

  • Page 49: Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 50: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkCentre ThinkPad ThinkVision Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.

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