Support Menu; Self Diagnosis - Samsung LE32B550A5W User Manual

Support menu

Option

Self Diagnosis

Software Upgrade
Support
Description
■ Picture Test
If you think you have a picture problem, perform the picture
test. Check the colour pattern on the screen to see if the
problem still exists.
•
Yes: If the test pattern does not appear or there
is noise in the test pattern, select Yes. Therefore,
contact Samsung's call centre for assistance.
• No: If the test pattern is properly displayed, select
No. There may be a problem with your external
equipment. Please check your connections. If the
problem still persists, refer to the external device's
user manual.
■ Sound Test
If you think you have a sound problem, please perform the
sound test. You can check the sound by playing a built-in
melody sound through the TV.
'Does the problem still exist with this sound test?' appears
on the screen.
•
Yes: If during the sound test you can hear sound only
from one speaker or not at all, select Yes. Therefore,
contact Samsung's call centre for assistance.
•
No: If you can hear sound from the speakers, select
No. There may be a problem with your external
equipment. Please check your connections. If the
problem still persists, refer to the external device's
user manual.
■ Signal Information (digital channels only)
Unlike analogue channels, which can vary in reception
quality from 'snowy' to clear, digital (HDTV) channels have
either perfect reception quality or you will not receive them
at all. So, unlike analogue channels, you cannot fine tune
a digital channel. You can, however, adjust your antenna to
improve the reception of available digital channels.
Samsung may offer upgrades for the TV's firmware in the
future. These upgrades can be performed via the TV when
it is connected to the Internet, or by downloading the new
firmware from samsung.com to a USB memory device.
• Current Version is the software already installed in
the TV.
• Alternative Software (Backup) shows the previous
version that will be replaced.
•
Software is represented as 'Year/Month/Day_Version'.
The more recent the date, the newer the software
version. Installing the latest version is recommended.
■ By USB
I
nsert a USB drive containing the firmware upgrade
downloaded from samsung.com into the TV. Please be
careful to not disconnect the power or remove the USB
drive while upgrades are being applied. The TV will turn
off and turn on automatically after completing the firmware
upgrade. Please check the firmware version after the
upgrades are complete (the new version will have a
higher number than the older version). When software is
upgraded, video and audio settings you have made will
return to their default (factory) settings. We recommend you
write down your settings so that you can easily reset
them after the upgrade.
Self Diagnosis
Software Upgrade
HD Connection Guide
Contact Samsung
■ If you hear no sound from the
TV's speakers, before performing
the sound test, make sure
Speaker Select is set to TV
speaker in the Sound menu.
■ The melody will be heard during
the test even if Speaker Select
is set to External Speaker or the
sound is muted by pressing the
MUTE button.
■ If the signal strength meter
indicates that the signal is weak,
physically adjust your antenna
to increase the signal strength.
Continue to adjust the antenna
until you find the best position
with the strongest signal.
TV Side Panel
USB Drive
Software Upgrade
Current Version 2009/01/17_000001
By USB
By Channel
Standby Mode Upgrade : 45 Min
Alternative Software 2009/01/16_000000
U Move E Enter

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