Table of Contents
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Contents
1
Components ......................................................................................................................................................... 4
1.1
Ingenico IPP350 ........................................................................................................................................ 4
1.2
Ingenico Move5000 .................................................................................................................................. 4
2
Pre-Installation Checklist ................................................................................................................................... 5
2.1
System Pre-requisites .............................................................................................................................. 5
2.2
Firewall Considerations ............................................................................................................................ 5
2.2.1
Windcave Firewall Considerations .................................................................................................... 5
2.2.2
Paymark NZ Connectivity .................................................................................................................... 5
3
Software Installation ........................................................................................................................................... 6
3.1
Downloading Windcave SCR Controller ................................................................................................ 6
3.2
Installing the Windcave SCR Controller ................................................................................................ 7
3.2.1
Installation Location ............................................................................................................................. 7
3.2.2
End User License Agreement ............................................................................................................. 8
3.2.3
Ingenico USB Drivers............................................................................................................................ 9
3.2.4
FTDI Serial Driver ................................................................................................................................ 13
3.2.5
Finalizing Installation ......................................................................................................................... 15
3.2.6
Verifying Connection to Windcave .................................................................................................. 17
4
Remote Key Injection (RKI) ............................................................................................................................. 18
4.1
First Time Setup ...................................................................................................................................... 18
4.2
Manual RKI ............................................................................................................................................... 18
5
Verifying the Installation .................................................................................................................................. 20
5.1
Performing a Logon ................................................................................................................................ 20
6
Troubleshooting ................................................................................................................................................ 22
6.1
Installer Not Running/Downloading .................................................................................................... 22
6.2
Cannot Detect Pinpad ............................................................................................................................ 23
6.3
Link Failure ............................................................................................................................................... 24
6.4
Logon Error ............................................................................................................................................... 25
Tupelo Installation Guide
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Version: 1.0
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