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Troubleshooting/FAQ
Notes
For many of the Troubleshooting tips below, we recommend to have headphones plugged in and the Monitor knob
turned up so you can make sure audio is going through the Streamer USB.
The Streamer USB will not power on or stay on.
To turn the streamer USB on you must hold the power button for 2-3 seconds.
The battery indicator lights will show how much power the internal battery has, see if it needs to be charged. If you
plug it into power and all 4 lights are flashing the power is very low.
The Streamer USB will not charge.
The Streamer USB can charge while connected to, and interfacing with, your computer. Occasionally it may connect
but not charge the battery, simply disconnect and reconnect the Micro USB cable to the Streamer USB and it should
begin to charge.
The Streamer USB is connected to the computer but I hear no audio from the computer.
You may need to go into your computer's System Settings or System Preferences and go to the Sound settings and
change the Output Device. For many computers this will be done automatically upon connecting and turning on the
Streamer USB.
The Streamer USB is connected to the computer but I get no audio when recording into my recording software/ DAW.
You may need to go into your computer's System Settings or System Preferences and go to the Sound settings and
change the Input Device. For many computers this will be done automatically upon connecting and turning on the
Streamer USB.
I have no microphone audio or the mic sounds odd.
Ensure the mic is connected to the Streamer USB, turned on, and MIC volume is turned up.
If you are using one of the condenser microphones that come with these packages, ensure it is connected to the
1/8 inch Mic 2 input which supplies phantom power.
If you are using a dynamic mic, connect it to the ¼ inch Mic 1 input.
I cannot hear the built in FX or the Pitch Correction's voice over.
Ensure the FX Audio slider is turned up. It must be up to hear those effects, even through the headphones.
The audio going through the Streamer USB is not recording onto the phone.
Ensure you are using a TRRS 1/8 inch audio cable like the one included in the box. If you are using an 1/₈ inch adapter
to your phone's input such as Apple's Lightning to 3.5mm(1/8 inch) adapter, make sure it is a certified product. The
Phone Output slider must be up to send audio through the Phone 1 and 2 connections.
Sometimes the phone will still default back to using the internal microphone for the input. Even if you can play
audio from the phone and monitor with headphones, it may still try to record using the phone's internal mic. We
recommend to try disconnecting and reconnecting the cable at the end to the Streamer USB and at the end to the
phone.
Here is a quick way to test the connection before starting a long recording: Open your camera to take a video.
Ensure everything is connected and the FX Audio and Phone Output sliders are both up. Hit record on your phone,
play an effect, and stop. If you can hear the effect in your video, you are good to go for recording or streaming
through any app on your phone.
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