Troubleshooting; First Steps; Targeted Troubleshooting Solutions - Cisco Headset 730 User Manual

Troubleshooting

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First Steps

Try these solutions first if you experience problems with your Cisco Headset 730.
• Make sure your headset is fully charged. See:
• Make sure your headset is powered on. See:
• Make sure your audio device supports your Bluetooth connection. See:
• Disconnect other active Bluetooth devices.
• Increase the volume on your headset or call device. See:
• Download Cisco Headsets to your mobile device and run the available software updates. See:
• Connect to a different call device. See:
• Move your headset closer to your desired call device and away from any potential sources of radio

Targeted Troubleshooting Solutions

If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms
and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support.
First Steps, on page 25
Targeted Troubleshooting Solutions, on page 25
Update Your Headset Firmware, on page 29
Check Your Headset Firmware, on page 29
Find Your Cisco Headset 730 Serial Number, on page 30
on page 10.
Cisco Headsets app on Your Mobile Device, on page
interference or obstructions.
C H A P T E R
Charge Your Headset, on page
Turn Your Headset On and Off, on page
Adjust Your Headset Volume, on page
3.
Connect Your Headset to a Bluetooth Device, on page
Cisco Headset 730 User Guide
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Compatible Cisco Call Devices,
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Set Up the
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