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Horizon - Polycom VVX 410/411 User Guide
Using Your Phone
Phone keys and hardware
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Phone view
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Home view
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Lines view
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Calls view
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Understanding phone icons and status indicators
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Navigating your user interface
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Using the dailpad keys on the phone console
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• How your Phone Handles
Answering calls
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Listening to Voicemails
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How do I gain access to the Horizon website
Logging in as the End User
How do I customize my Dashboard?
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How do I initially configure my user access?
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The Dashboard
How do I make a telephone call using "Click to Dial"
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How do I setup Call forwarding?
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How do I view Call Statistics for my phone?
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How do I setup "twinning" of my mobile with my landline?
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How do I search the directory?
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Call Setup
How can I handle incoming calls?
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Accessing Voicemail
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How do I blacklist a caller?
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How do I change my incoming call settings?
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How can I be notified of missed calls to my number?
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How do I setup a Busy Lamp on my device?
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How do I setup speed dials?
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Table of Contents
Related Manuals for Horizon Fitness Polycom VVX 410
Summary of Contents for Horizon Fitness Polycom VVX 410
- Page 1 Horizon - Polycom VVX 410/411 User Guide Using Your Phone Phone keys and hardware • Phone view • Home view • Lines view • Calls view • Understanding phone icons and status indicators • Navigating your user interface • Using the dailpad keys on the phone console •...
- Page 2 How do I change my outgoing call settings? • How can I change my Call Transfer settings? • How can I enable Call Waiting? • Directories and Contacts How do I setup a new contact? • What Short Codes can I use on my phone? Mobile Access –...
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Page 3: Phone Views
PHONE KEYS AND HARDWARE The Polycom 400/410 PHONE VIEWS Phone Views Your phone has three main views: Home, Calls, and Lines view (the default). To change views: • For Home view, press • From Home view, press to display either Lines or Call view. HOME VIEW You can display Home view (shown next) by pressing . -
Page 4: Lines View
To change the highlighted icon, press the up, down, right, or left arrow key. Press Select to access the desired menu. Home view displays the following icons: • New Call—Select New Call to display the Dialer so you can place a call. •... -
Page 5: Calls View
CALLS VIEW You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. -
Page 6: Navigating Your Phone Interface
NAVIGATING YOUR PHONE INTERFACE The following table shows you how to navigate your phone’s screens, as well as select and highlight options. USING THE DAILPAD KEYS ON THE PHONE CONSOLE You can use the dial pad keys on your phone console to update field information. If a field requires data input, select Encoding or Mode to specify how you want to enter data. - Page 7 HOW YOUR PHONE HANDLES Your phone can handle multiple calls at a time. However, only one active call—the call that has audio associated with it—can be in progress at any given time. In addition to the active call, your phone may have multiple other calls that are either held, or in an incoming or ringing state.
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Page 8: Answering Calls
During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing When you’re in speakerphone mode, glows green. -
Page 9: Listening To Voicemails
2 From the Call Forwarding screen, enter the forwarding number, and press Forward Setting Up Conference Calls There are two ways to set up a conference: the conventional way—by calling two people and using the Confrnc soft key—or joining two existing calls using the Join soft key. To set up a conference call: 1 Call the first person. - Page 10 LOGGING IN AS THE END USER How do I customise my Dashboard? The dashboard that you are presented with once you login can be customized to ensure you achieve the best view for your specific needs. To do this simply hover over the title of a section you would want to move and drag it to your preferred place on the screen.
- Page 11 The standard features requested on your initial access are: Call Handling – Decide how you would like to route incoming calls • Twinning – The ability to phone a mobile device or another number if your • phone or extension is dialled Change of password –...
- Page 12 How do I make a telephone call using “Click to Dial”? As explained on the hardware datasheets for your allocated device there are a number of ways you can make a telephone call over the Horizon handsets, however there is also the ability to “Click to Dial”...
- Page 13 If you would then like to activate the call forwarding, you can do so by clicking on the “Activate” button at which point your calls will be forwarded to this destination. Through simply clicking on one of these statuses the system will implement the call routing configured straight away.
- Page 14 How do I setup “twinning” of my mobile with my landline? Twinning is the ability to setup another number to ring at the same time as your Horizon handset. This feature should’ve been setup through the initial steps of your first access to the system, however if not can be managed through the Dashboard of the Horizon system.
- Page 15 Through here if you then click on the “Advanced Settings” icon you will have the ability to customize the use of twinning on your number. To complete and implement the required twinning simply click on the “Save” button which will implement this for you. How do I search the directory? From the Dashboard screen of the Horizon system you have the ability to search the Company directory and also your own contacts...
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Page 16: Call Setup
Call Setup Within the Call Setup section of the Horizon system you have the ability to control and implement a number of different services and features How can I handle incoming calls? To handle incoming calls you can use the user profiles to adjust your status and the call routing accordingly, or you can look to use the Call Handling screens to pre-define the settings you would like to apply In order to adjust these settings simply click the relevant button and update the field, or... - Page 17 Listen to messages Change your name recording Change your recorded message When Busy When not answered How do I blacklist a caller? If you are constantly receiving marketing calls or other nuisance calls types from specific numbers, you could “Black List” a telephone number. To do this simple type in the number to be “Blacklisted”...
- Page 18 Enable and Disable “DND” Do Not Disturb • To implement these settings simply click on the corresponding switch to either say “On” or “Off” for the feature you’d like to adjust before ensuring you click on the “Save” button to save your preferences. How can I be notified of missed calls to my number? As well as the missed call options on your allocated Horizon handset, you can also setup the Call notify option under the Call Setup section of the Horizon system.
- Page 19 available to take a call that you may transfer to them, or to enable you to pick up their calls if part of a Call Pickup Group (Please speak to your Company Administrator about these) When implemented the phone will show the user’s caller id on the pre-defined line keys on your device.
- Page 20 name and the destination (please note this could be a feature on/off switch using the short codes mentioned in the Appendices), simply click on “Save” to implement these speed dials on your device. Please note that you can also setup speed dials from your allocated Horizon handset, however these are not linked to the system.
- Page 21 For transferring calls yourself you have the ability to implement transfer recall, which will send a transferred call back to you if a predefined number of rings result in no answer from the called destination. You can also implement a Busy Camp, allowing a transferred call if met by an engaged tone to wait for a predefined number of seconds before recalling the call to you.
- Page 22 gives you the ability to view existing contacts from the company address book, as well as Implementing “Click to dial”. It also gives you the ability to add your own user contacts to the list which you can then use in speed dial setup. A full list of search criteria is available to search for specific users as well as having the ability to download the list if you wish to keep this somewhere else on your computer.
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- Page 24 What Short Codes can I use on my phone? With the Horizon system you don’t just have to use the online web access to implement the required feature on your phone. Below is list of how you can activate, deactivate, and adjust a number of features on the Horizon service. Anonymous Call Rejection Activation - *77 Anonymous Call Rejection Deactivation - *87 Automatic Callback Deactivation - #8...
- Page 25 Mobile Access – iPhone & Android If you have the Mobile Access add-on and have your username and password, you will be able to use the Android and IOS app. To download type in Horizon Smartphone App in either the Play Store or App store To make a call press the person search for a contact in either your phone or horizon directory.
- Page 26 Call History – To view the call history, click the phone and clock icon. This will show you all Missed, Dialled, and received calls. Options – By clicking on the 3 lines and Flag icon this will give you a list of options Call Settings –...
- Page 27 Preferences – In this option you can Select the Language, and choose whether to remember password or Sign in Automatically. By clicking on your name / Flag, you can then assign a profile photo, or select your presence (Busy, Away, and Mobile of Offline) Page | 27...
- Page 28 WHO DO I CONTACT? If you have any questions about the Horizon service, or want to report a fault with your phone please contact: Support Desk: JP IT SOLUTIONS LTD Support Email: SUPPORT@JPITSOLUTIONS.CO.UK Telephone: 01672 552340 Page | 28...