Internet Support - Canon imageRUNNER 2016 Series Service Manual

3. Internet Support

Canon USA's Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA's e-Support is designed to give dealer Systems Engineers
and Technicians access to technical support information via the Worldwide
Web. The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go on-line to the Canon USA Systems and
Technical
http://www.support.cusa.canon.com. Click on the "Register To Join" button
and follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.
imageRUNNER 2016/2020 Series Service Guide
Support Division's
Rev. 0
imageRUNNER 2016/2020 Series Service Guide
e-Support Center
November2005 Page 14
website at