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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for
assistance...
Performance
problems
often result from little
things
you can find and fix yourself
without
tools of any kind.
If your washer does not fill:
l
Is the power supply
cord plugged
into a live
circuit with the proper
voltage?
l
Are both faucets open?
l
Have you checked
your home's main fuses
or circuit
breaker
box?
l
Are the water supply
hoses kinked?
l
Is the Timer Control Knob set and pulled
out?
If your washer does not spin:
l
Is the lid closed?
l
Is the power supply cord plugged
into a live
circuit with the proper
voltage?
l
Have you checked
your home's main fuses
or circuit
breaker
box?
If your washer stops during a cycle:
l
Remember,
the washer pauses briefly at dif-
ferent times in each cycle. These pauses are
normal.
If your washer fills and drains
without running:
l
Make
sure that the Timer Control
Knob is
pointing
to START or *.
Make sure the drain hose is higher
than the water level in the washer. If it isnV:
l
The washer may seem to be draining
during
wash and rinse cycles,
l
Water
can
siphon
out. (See "Installation
Instructions:')
2. If you need assistance?..
Call Whirlpool
COOL-LINE@ service
as-
sistance
telephone
number.
Dial free from
anywhere
in the U.S.:
1-800-253-1301
and talk with one of our trained
Consultants.
The Consultant
can instruct you in how to ob-
tain
satisfactory
operation
from your
ap-
pliance
or, if service is necessary,
recommend
a qualified
service
company
in your area.
3. If
you
need service?..
1 Fcrczz~~~E
1
are trained
to fulfill
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-
CARE@ Service
com-
panies
TECH-CARE
service
technicians
the product
warranty
and
provide
after-warranty
service,
any-
where in the United States. To locate
TECH-
CARE service
in your area, call our COOL-
LINE service assistance
telephone
number
(see Step 2) or look in your telephone
di-
rectory
Yellow Pages under:
APPLIANCES
- HOUSEHOLD
-
ELECTRICAL
APPLIANCES
-
MAJOR
- SERVICE
8 REPAIR
MAJOR
- REPAIRING
8 PARTS
OR
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISE0
TECH~CARESERVICE
FRANCHISED TECH-CARE SERVICE
Sfi,~RVI('E
C '0.MI'A.VIE.S
SERI'I~'E
~'o.MPA.LIE~s
XYZSERVICE
CO
XYZ SERVICE CO
123 MAPLE
999-9999
123 MAPLE
999 9999
OR
WASHING
MACHINES.
DRYERS
B IRONERS
- SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVIC
'E ( 'O.MPAh'16S
XYZ SERVICE CO
123 MAPLE
999~9999
4. If you have a problem%.
Call our COOL-LINE service
assistance
tele-
phone number
(see Step 2) and talk with one
of our Consultants,
or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP"
replacement
parts%.
FSP is a registered
trademark
of Whirlpool
Corporation
for quality
parts. Look Tar this sym-
bol of quality
whenever
you need a replace-
ment part for your Whirlpool
appliance.
FSP
replacement
parts will fit right and work right,
because
they are made to the same exacting
specifications
used
to build
every
new
Whirlpool
appliance.
*If you must call
or write,
please
provide:
model
number,
serial number,
date of pur-
chase,
and a complete
description
of the
problem.
This information
is needed
in order
to better respond
to your request
for assist-
ance.
11
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