Audio/Noise; Testing The Sound Quality - Samsung Crystal UHD E-Manual

Audio/Noise

Try the following solutions if you are having issues with the TV's audio.

Testing the Sound Quality

Settings Support
The TV will play a melody through its speakers to test for audio issues. If the test does not identify any issue with the
audio, the problem you are having may be related to an external device or the strength of the broadcast signal.
There is something wrong
with the TV
How do I connect audio
equipment?
There is no sound or the
sound is too low at
maximum volume.
The picture is good, but
there is no sound.
There is no sound.
Device Care Self Diagnosis
Depending on the audio device, the connection method may be HDMI (eARC), optical,
Bluetooth, or Wi-Fi.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
For detailed instructions on connecting audio equipment to the TV, launch
Guide.
• Source
Check the TV's volume setting and then the volume settings of connected external devices
(set-top box, game console, PC, etc.).
Check the cable connection status between the external device and the TV and try
reconnecting the cable.
See if Sound Output has been set to
• Settings
If you are using an external device, check the device's audio output settings. For example,
the external device's audio setting has to be set to HDMI if the device is connected using an
HDMI cable.
If you have connected a computer to the TV using an DVI to HDMI cable, you need to connect
the computer to external speakers.
If the TV has a port for headphones, make sure there are no headphones connected to the
TV.
Try disconnecting the external device, turning the TV off and then back on, and reconnecting
the external device.
With set top boxes and cable boxes, check the cable connection status and restart the
external device. Contact the concerned service provider if you encounter the same problem
again.
Make sure Digital Output Audio Format
If you select the Pass-Through
Digital+, no sound is output with
It is recommended to set
supports only the limited audio formats.
• Settings
Sound Test
Try this!
Connection Guide Audio Device
TV Speaker.
Sound Sound Output
is set to Pass-Through.
option to use an AV receiver that does not support
Dolby Digital+ content.
Digital Output Audio Format
Sound Expert Settings
- 97 -
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Connection
to Auto when the connected receiver
Digital Output Audio Format
Dolby
Auto