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Reauestina
Assistance
or
Seririce
u
~-
-~-
__~~~_
-
--
Before calling for assistance or service, please check "Troubleshooting"
on pages 32-33. It
may save you the cost of a service call. If you still need help, follow the instructions
below.
1. If you need assistance*
. . .
Call
Whirlpool
Consumer
Assistance
Center
telephone
number. Dial toll-free from
any-
El
w
where in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in your
area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance
Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service*
. . .
Whirlpool
has a nationwide
network of authorized Whirlpool
service
companies.
Whirlpool
service technicians
are trained
to fulfill
the product
warranty
El
SERVICE
and provide after-warranty
service, anywhere
in the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance
Center telephone
number (see Step 1) or look in your telephone
directory Yellow Pages under:
*APPLIANCE-HOUSEHOLD-
'WASHING
MACHINES
8
MAJOR,
SERVICE
8 REPAIR
DRYERS,
SERVICE
& REPAIR
-See: Whirlpool
Appknces
or
-See. Whirlpool
Appbnces
or
Authmzed
WhIrlpool
Se,wce
(Example.
XYZ SerKe
co )
Authowed
Whirlpool
Service
(Example.
XYZ Service
co )
3. If you need
FSP@
replacement
parts
. . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Whirlpool@ appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications
used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied
with
how
the problem
was
solved
. . .
l
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent
consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your
action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance's complete model
and serial numbers, and the purchase date. (See page 3.) This information will help us
respond properly to your request.
34
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