Troubleshooting - Whirlpool SC8640ED Use And Care Manual

Troubleshooting

This section is designed to help save you the cost of a service call. This section outlines
possible problems, their causes, and actions you can take to solve each problem.
Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
Burner fails
to light
Burner flames
are uneven
Burner flames
lift off ports,
are yellow, or
are noisy when
turned off
POSSIBLE CAUSE
Cooktop is not properly
connected to gas and
electrical supplies.
A household fuse has blown
or a circuit breaker has
tripped.
Controls are not set correctly.
Cooktop is not wired into a
live circuit with proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
Burner ports are clogged.
Burner ports are clogged.
Air/gas mixture is incorrect.
SOLUTION
Contact an authorized service
technician to reconnect cooktop to gas
and electrical supplies. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Wire the cooktop into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker. In case of prolonged
power failure, manually light burners
(see page 9).
Clean with a straight pin (see page 11).
Clean with a straight pin (see page 11).
If this fails, call an authorized service
technician for service.
Contact an authorized service
technician to check air/gas mixture.
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