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To avoid unnecessary service calls, please check "Troubleshooting"
on pages 19-20. It may save
you the cost of a service call. If you still need help, follow the instructions below.
IF YOU NEED ASSISTANCE
OR SERVICE
Call the Consumer
Assistance
Center toll free at
0 Accessory and repair parts sales
EJ
1-600-447-6737.
Our
COnSUhltS
are
l
Do-it-yourself
repair
help
v
available
to assist you.
When calling:
0 Specialized
customer assistance (Spanish speak-
Please know the purchase date, and
ing, hearing impaired, limited vision, etc.)
the complete model and serial number
0 Referrals to local dealers, service companies,
and
of your appliance (see page 2). This information
will
repair parts distributors
help us better respond to your request.
Service technicians
are trained to fulfill the prod-
Our consultants
provide
assistance
with:
l
Features and specifications
on our full line
of appliances
0 Installation
information
0 Use and maintenance
procedures
uct warranty and provide after-warranty
service,
anywhere in the United States.
To locate the authorized service company in your
area, you can also look in your telephone directory
Yellow Pages.
IF YOU NEED REPLACEMENT
PARTS
If you need to order replacement
parts, we recom-
mend that you only use FSP@ factory authorized
parts. FSP replacement
parts will fit right and work
right, because they are made to the same exacting
specifications
used to build every new
ROPER@ appliance.
To locate FSP replacement
parts in your area, call
our Consumer Assistance Center telephone number
or your nearest authorized service center.
FOR FUMHER
ASSISTANCE
If you need further assistance, you can write to
Whirlpool with any questions or concerns at:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence
Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and Whirlpool have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program
(MACAP). MACAP is a group of independent
con-
sumer experts that voice consumer views at the
highest levels of the major appliance industry.
MACAP will in turn inform us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
21
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