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Check your subscription status with your operator (credit, SIM card valid, etc.)
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Make sure you have not barred outgoing calls
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check for overloaded or
unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume key
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Check the network strength
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Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be dialed
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Make sure that you have correctly recorded the number in your file
•
Make sure that you have entered the country prefix when calling a foreign country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or save the files in the phone
contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
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Contact your network operator to check service availability
The flickering icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of them or archive them
in the phone memory
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication
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Switch on the backlight upon request
(1)
User Data Format ALL user phone data: Contacts, messages and files will be lost
permanently. Please store phone data in SIM card before you want to format.
ALCATEL is a trademark of Alcatel-Lucent and used under license by TCT Mobile Limited.
All rights reserved © Copyright 2013 TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter material or technical specification without prior notice.
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