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Troubleshooting: Adding/Updating Cameras
For compatible cameras that have already been set up in the Lorex Home app,
follow steps 7-10. For cameras that have not been detected during set up, follow the
instructions below to update them with the latest firmware.
1.
Make sure the camera is powered on.
2.
Scan the QR code on the right side of the page to install the free
Lorex Home app from the App Store or Google Play Store.
3.
Tap the Lorex Home icon to launch the app. If you don't already have an account, tap Sign
up, then follow the on screen prompts to create an account.
4.
Once the status LED on the camera is flashing green and the startup chime sounds, tap +.
5.
Scan the QR code on the camera using your mobile device's camera (or tap Manually
enter Device ID).
6.
Follow the rest of the in-app instructions until your camera is set up.
7.
After setup, tap the camera's settings icon
camera will automatically reboot. If there is no "Upgrade Firmware" message, then you
have the latest firmware installed.
8.
Tap the camera's settings icon
9.
Press and hold the reset button on your camera and wait for the chime.
10. Return to step 1 on the Device Setup page.
and then tap Upgrade Firmware. Your
and tap Remove Device at the bottom.
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