Telephone & Technical Support - Vizio VO42LFHDTV10A User Manual

Problem
You can see a picture but you
cannot hear sound.
The TV has pixels that are
always dark or colored.
You see "noise" or "trash" on
the screen.
You switch to a different input
and the volume changes.
You switch to a different input
and the screen size changes.
Tips for High-Definition Users.
Tips for Letterbox Content
Users.
5.3 5.3 5.3 Telephone & Technical Support 5.3 Telephone & Technical Support Telephone & Technical Support Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Please have your VIZIO model number, serial number and date of purchase available before you call.
Version 2/27/2008
Solution
If you are using TV, AV-C, AV-S or Component with 480i input, please follow the
instructions on page 35 on how to scroll through various screen modes.
Make sure that the volume is not turned down.
Make sure that the sound is not muted.
Make sure that your audio input source cables are connected securely and correctly.
Your LCD HDTV is manufactured using an extremely high level of precision
technology, however, sometimes some pixels of your LCD HDTV may not display.
Pixel defects within industry specifications are inherent to this type of product and do
not constitute a defective product.
When your LCD HDTV's digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your TV's display capabilities. Up-
converting can cause noise or trash.
The TV remembers the volume level from the last time you adjusted it. If the sound
level is higher or lower from another source, then the loudness will change.
The TV remembers the viewing mode from the last time you used a particular input
(AV, Component, HDMI and TV).
The LCD HDTV is an ideal platform for viewing High Definition Content.
Best Image Quality will be achieved by the HDMI Input, then YPbPr, then RGB.
However, due to variances in broadcast practices, it is possible some image
distortions can occur.
Letterboxed (or "Widescreen") versions of DVD movies are most commonly
formatted for standard 4:3 Televisions.
expanding this content so the entire screen is filled at the expense of image
accuracy. Follow the instructions in page 35.
E-mail: techsupport@vizio.com
Tel: (877) 698-4946
Hours of operations:
6:00am – 6:00pm PST Monday – Friday
10:00am – 2:00pm PST Saturday – Sunday
VIZIO VIZIO
VIZIO VIZIO
39 Tesla, Irvine, CA 92618
Tel: (949) 428-2525 Fax: (949) 585-9514
www.VIZIO.com www.VIZIO.com www.VIZIO.com www.VIZIO.com
Web:
71
www.VIZIO.com
VIZIO VO42L FHDTV10A User Manual
The LCD HDTV has the capability of