Dell WD19 User Manual
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Dell WD19 User Manual

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Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
July 2020
Rev. A02

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Summary of Contents for Dell WD19

  • Page 1 Dell Docking Station WD19 Thunderbolt User Guide Regulatory Model: K20A Regulatory Type: K20A001 July 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Dell ExpressCharge and ExpressCharge boost overview....................31 Chapter 11: Dell docking station firmware update ................32 Chapter 12: Frequently asked questions..................35 Chapter 13: Troubleshooting the Dell Thunderbolt Docking Station WD19TB ........37 Symptoms and solutions..............................37 Chapter 14: Getting help........................ 41 Contacting Dell..................................

  • Page 4: Chapter 1: Introduction

    Introduction The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3 (Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.

  • Page 5: Chapter 2: Package Contents

    Package contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. Table 1. Package contents Contents Specifications 1. Docking station with USB Type-C cable 2.
  • Page 6 Table 1. Package contents (continued) Contents Specifications Safety, Environmental, and Regulatory Information Package contents...

  • Page 7: Chapter 3: Hardware Requirements

    Before using the docking station, ensure that your system has a DisplayPort (Supported) or Thunderbolt port (Recommended) over USB Type-C designed to support the docking station. NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking.

  • Page 8: Chapter 4: Identifying Parts And Features

    Sleep/Wake up/Power button NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt Docking Station WD19TB to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer.
  • Page 9 Figure 2. Front view USB 3.1 Gen1/Gen2 Type-C port USB 3.1 Gen1 port with PowerShare Audio headset port Figure 3. Left view Wedge-shaped lock slot Identifying Parts and Features...
  • Page 10 Kensington lock slot Figure 4. Back view Line-out port DisplayPort 1.4 (2) HDMI2.0 port USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4 USB 3.1 Gen1 port (2) Network connector (RJ-45) Power connector Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non- Thunderbolt host).
  • Page 11 Figure 5. Bottom view 1. Service tag label Identifying Parts and Features...

  • Page 12: Chapter 5: Important Information

    Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section. • Restart the system. • After the software update process completes, connect the AC adapter to the Dell WD19TB dock first and then attach the Thunderbolt 3 (Type-C) cable to the computer before using the docking station. Important Information...

  • Page 13: Chapter 6: Quick Setup Of Hardware

    Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers. Quick Setup of Hardware...
  • Page 14 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt Docking Station WD19TB . Figure 6. Connecting the AC Adapter 3. Connect the USB Type-C connector to the computer.
  • Page 15 Figure 7. Connecting the USB Type-C connector 4. Connect multiple displays to the docking station, as needed. Figure 8. Connecting the multiple displays Quick Setup of Hardware...

  • Page 16: Chapter 7: Thunderbolt Settings And Security Options

    Thunderbolt Settings and Security Options Topics: • Thunderbolt Driver Setting • Thunderbolt Configuration • Thunderbolt Security Thunderbolt Driver Setting Steps 1. Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray. 2. An Authentication window pops up for the user to select the connection setting. 3.
  • Page 17 4. Right click on the Thunderbolt Icon to view Thunderbolt Settings. Thunderbolt Settings and Security Options...
  • Page 18 5. Click Details to view (Thunderbolt driver/firmware) version details. Thunderbolt Settings and Security Options...

  • Page 19: Thunderbolt Configuration

    Thunderbolt Configuration If Dell BIOS is used in your system, you may find below Control options in Thunderbolt Configuration page in your BIOS Setup: 1. Enable Thunderbolt Technology Support (Enabled by default) • When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled.

  • Page 20: Thunderbolt Security

    DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect. In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to configure the security settings of the Thunderbolt connection. You can find the configuration options in the BIOS path: System Configuration >...

  • Page 21: Chapter 8: Setup Of External Monitors

    Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1.

  • Page 22: Display Bandwidth

    3. Under the Multiplay displays section, select Extend these displays. Display bandwidth External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth. • DisplayPort High Bit Rate 2 (HBR2) is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 4.3 Gbps per lane.
  • Page 23 Table 4. WD19TB for Non-Thunderbolt systems (continued) Display Port Single Display Dual Display Triple Display (maximum Quad Display (maximum Available Bandwidth (maximum (maximum resolution) resolution) resolution) resolution) • DP1.4 + MFDP • DP1.4 + DP1.4 + MFDP Type-C: FHD (1920 Type-C: x 1080) @60 Hz ○...
  • Page 24 1440) @60 Hz NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19 family are toggled. HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used as a display device at a time.

  • Page 25: Chapter 9: Removing The Usb Type-C Cable Module

    Removing the USB Type-C cable module Prerequisites The Dell Thunderbolt Docking Station WD19TB is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: Steps 1. Turn over the docking station. Removing the USB Type-C cable module...
  • Page 26 2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2]. Removing the USB Type-C cable module...
  • Page 27 3. Gently pull the cable module away from the docking station. Removing the USB Type-C cable module...
  • Page 28 4. Lift and remove the USB Type-C cable module from its connector inside the docking station. Removing the USB Type-C cable module...

  • Page 29: Chapter 10: Technical Specifications

    • LED Status Indicators • Docking specifications • Input/Output (I/O) Connectors • Dell ExpressCharge and ExpressCharge boost overview LED Status Indicators Power Adapter LED Table 6. Power Adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket...
  • Page 30 • Gigabit Ethernet (RJ-45) x1 • Support Wake On LAN from S3, S4, or S5 sleep state with select Dell systems. See platform setup guide for more details. • Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details.

  • Page 31: Input/Output (I/O) Connectors

    Dell ExpressCharge and ExpressCharge boost overview • Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours. • Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes.

  • Page 32: Chapter 11: Dell Docking Station Firmware Update

    Dell docking station firmware update Standalone Dock Firmware Update utility Download the WD19TB driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. 1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.
  • Page 33 Display utility version. /componentsvers Display current version of all dock firmware components. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19TB Administrator's Guide: • Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.
  • Page 34 • Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager). Dell docking station firmware update...

  • Page 35: Chapter 12: Frequently Asked Questions

    • Security is always Dell’s highest priority. We ship our systems with “Security level - User Authorization” setting by default. This allows our customers to review the Thunderbolt security conditions of their systems so they can make selections accordingly.
  • Page 36 • Our Dell Thunderbolt dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.

  • Page 37: Chapter 13: Troubleshooting The Dell Thunderbolt Docking Station Wd19Tb

    • Disconnect and reconnect the monitor/s from the docking station. • First power off the docking station by disconnecting the Type- C cable and then removing the power adapter from the dock. Troubleshooting the Dell Thunderbolt Docking Station WD19TB...
  • Page 38 Type-C cable to your system. 6. The High-Bandwidth Digital Content Protection (HDCP) content • Dell Thunderbolt Dock supports HDCP up to HDCP 2.2. is not displayed on the attached monitor. NOTE: User's monitor/display must support HDCP 2.2 7.
  • Page 39 12. AC Adapter is displayed as “Not Installed” in the Battery • 1. Ensure the Dell Thunderbolt Docking Station WD19TB is Information page of the Dell BIOS Setup when the Thunderbolt 3 connected properly to its own adapter (130 W or 180 W). Type-C cable is connected.
  • Page 40 Please uncheck the option Control WLAN radio in BIOS. station is connected to the system and the WIFI turns On again • Option is available in - Settings -> Power Management -> after rebooting the system. Wireless Radio Control. Troubleshooting the Dell Thunderbolt Docking Station WD19TB...

  • Page 41: Chapter 14: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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