Troubleshooting - NextBase A16 Series Instruction Manual

TROUBLESHOOTING

Common troubleshooting tips that you may encounter while using the camera are listed in the table below.
Problem
The camera does not record.
The camera does not loop
record.
Video is blurred.
Video has no sound.
Flicker appears in the recorded
video.
The screen blanks after a few
minutes.
The camera feels warm when
it is operating.
I have turned on the Parking
Mode function and now
the camera can't stop the
recording.
Video playback is really quick
on my PC, not consistent with
the driving scene that was
recorded.
Video files cannot be played on
my computer.
The camera beeps and
indicates it was a failed card.
Unresolved Issues
Having problem with
connecting the hardwire kit to
the fuse box
• Be sure to use a microSD card with the size of at least 8GB, Class 10.
• Format the memory card using the camera before its initial usage.
• Try with a new microSD card.
Check if the microSD card has enough free space. It may be full of locked files.
All files can be deleted quickly by formatting the card in the camera.
Remove the protective lens cover (if any), clean the lens, or clean the windshield
or rear window.
Ensure that the Record Audio setting is set to On. See page 18.
Set the correct frequency setting according to the power supply specification
used in your country or geographical region. See page 18.
Adjust the Screen Saver setting. See page 18.
It is common for the camera to feel warm under normal operation.
When the Parking Mode function is enabled, the camera will start a recording
whenever motion is detected.
To disable the function, firstly turn off the camera and remove the SD card. Then
turn on the camera again and set the Parking Mode setting is set to Off within
the OSD menu. See page 17.
Set the Time-Lapse Recording setting is set to Off. See page 18.
• This can happen due to a bad quality microSD card or a corrupted card
format. Please format or replace the microSD card.
• The video files may not be compatible with your computer if suitable
playback software is not installed.
In general, the memory card lifespan for the camera is about six months and
may be subject to data corruption or loss due to static electricity and/or external
voltage. For this reason, we highly recommend user to copy and save important
data to external media (HDD, USB drive, etc.). It is strongly recommended to
format the memory cards to minimize memory card error.
If the above problem persists, reset the camera to the default settings and try
again. Otherwise, call your local support center.
Ensure that the color-coded wires are properly connected:
• GND = Black wire=Ground
• VCC = Red wire = Permanent live
The camera will switch between Normal and Parking mode depending on
alternator voltage or battery voltage.
• ACC = Yellow wire = Turned on when the vehicle engine on
The camera will switch to Normal mode when it is turned on.
21
Solution