Dell Vostro 5300 Service Manual
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Dell Vostro 5300 Service Manual

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Vostro 5300
Service Manual
Regulatory Model: P121G
Regulatory Type: P121G001

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Summary of Contents for Dell Vostro 5300

  • Page 1 Vostro 5300 Service Manual Regulatory Model: P121G Regulatory Type: P121G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 4: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 5: Components Of An Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 6 5. Turn on your computer. Working inside your computer...
  • Page 7 Major components of Vostro 5300 The following image shows the major components of Vostro 5300. 1. Base cover 2. Battery 3. Fan 4. Wireless-card bracket 5. Wireless card 6. Coin-cell battery 7. Power button with fingerprint reader 8. I/O board...
  • Page 8 16. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 9: Screw List

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe: Recommended for field technicians. NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,...

  • Page 10: Removing The Base Cover

    Component Secured to Screw type Quantity Screw image I/O board Palm-rest and keyboard M2x3 assembly Wireless-card bracket Palm-rest and keyboard M2x2.5 assembly Touchpad Palm-rest and keyboard M2x2 assembly Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 11 Removing and installing components...

  • Page 12: Installing The Base Cover

    Steps 1. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 3. Starting from the top-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly.
  • Page 13 Removing and installing components...

  • Page 14: Lithium-Ion Battery Precautions

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 15: Removing The 3-Cell Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 16: Installing The 3-Cell Battery

    Steps 1. Remove the four screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 17 Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure.
  • Page 18 Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Removing The Solid-State Drive

    Solid-state drive Removing the solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2.
  • Page 20 About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Lift the mylar that covers the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3.

  • Page 21: Removing The Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Removing the coin-cenn battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery. 2.

  • Page 22: Removing The Wireless Card

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guide. 3. Connect the coin-cell battery cable to the system board. Next steps 1. Install the 4-cell battery.

  • Page 23: Installing The Wireless Card

    Steps 1. Lift the mylar that covers the wireless-card slot. 2. Remove the screw (M2x2.5) that secures the wireless-card bracket to the wireless card and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
  • Page 24 Steps 1. Lift the mylar that covers the wireless-card slot. 2. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless- card slot. 3. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

  • Page 25: Removing The Fan

    Fans Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fans and provide a visual representation of the removal procedure. Steps 1.

  • Page 26: Removing The Speakers

    Steps 1. Lift the mylar that covers the screw hole on the fan. 2. Align the screw holes on the fan with the screw holes on the system board. 3. Replace the two screws (M2x3) that secure the fan to the system board. 4.

  • Page 27: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the battery. 3. Note the routing of the speaker cables, and remove the speaker cables from the respective routing guides on the palm-rest and keyboard assembly.

  • Page 28: Removing The Display Assembly

    Steps 1. Slide the left and the right speakers into the respective slots on the palm-rest and keyboard assembly. 2. Route the speaker cables through the respective routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the speaker cable to the battery. 4.
  • Page 29 Removing and installing components...
  • Page 30 Steps 1. Lift the mylar that covers the display cable on the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the two screws (M2x2) that secure the left hinge to the palm-rest and keyboard assembly. 4.

  • Page 31: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 32: Removing The Touch Pad

    Steps 1. Place the display assembly on a clean surface. 2. Align and place the palm-rest and keyboard assembly at an angle with the display assembly. 3. Align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 33: Installing The Touchpad

    2. Remove the base cover. 3. Remove the 4-cell battery. 4. Remove the 3-cell battery. About this task The following image indicates the location of touchpad and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the speaker cables to the touchpad bracket. 2.

  • Page 34: Removing The Heatsink

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 35: Installing The Heat Sink

    Steps 1. Peel off the mylar that covers the heat sink on the system board. 2. In reverse sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. 3.

  • Page 36: Removing The Power-Adapter Port

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board. 3.

  • Page 37: Installing The Power-Adapter Port

    About this task The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the power-adapter port to the system board. 2. Disconnect the power-adapter port cable from the system board. 3.

  • Page 38: Removing The I/O Board

    Steps 1. Connect the power-adapter port cable to the system board. 2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The I/O Board

    Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of I/O board and provides a visual representation of the installation procedure. Steps 1.
  • Page 40 NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.

  • Page 41: Installing The System Board

    Steps 1. Open the latch, and disconnect the fingerprint-reader cable, I/O-board cable, touchpad cable, keyboard cable and keyboard-backlit cable from the system board. 2. Disconnect the speaker cable from the system board. 3. Disconnect the coin-cell battery cable from the system board. 4.
  • Page 42 Steps 1. Align the system board on the palm-rest and keyboard assembly. 2. Connect the right speaker cable and left speaker cable to the respective connectors on the system board. 3. Connect the coin-cell battery cable to the connector on the system board. 4.

  • Page 43: Removing The Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 4-cell battery. 4. Remove the 3-cell battery. 5. Remove the wireless card.

  • Page 44: Removing The Power Button With Fingerprint Reader

    About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the touchpad. 2. Install the power-adapter port.

  • Page 45: Installing The Power Button With Fingerprint Reader

    8. Remove the display assembly. 9. Remove the power-adapter port. 10. Remove the power button with fingerprint reader. About this task The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure. Steps 1.
  • Page 46 Steps 1. Align the power button with fingerprint reader on the palm-rest and keyboard assembly. 2. Connect the power button with fingerprint reader cable to the connector on the palm-rest and keyboard assembly. 3. Adhere the mylar tape that secures the power button with fingerprint reader cable connection. Next steps 1.

  • Page 47: Troubleshooting

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 48: Validation Tools

    7. Select the device from the left pane and click Run Tests. 8. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Validation Tools This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes.
  • Page 49 NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) 4. Click on Submit once all the necessary information is entered. Results Valid Error Code Example Troubleshooting...
  • Page 50 Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Invalid Error Code Example Troubleshooting...

  • Page 51: Qr App Validation Tool

    QR APP Validation Tool About this task Besides using the online tool, customers can also validate the error code by scanning the QR code with a QR APP on a smartphone. Steps 1. User to obtain the QR code from ePSA error screen. 2.
  • Page 52 3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed. Troubleshooting...
  • Page 53 Results The link generated will take the customer to the Dell Support website which contains information on: • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty •...

  • Page 54: Overview : Lcd Built-In Self Test (Bist)

    Overview : LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings .

  • Page 55: How To Run M-Bist

    M-BIST M-BIST (Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures. NOTE: M-BIST can be manually initiated before POST (Power On Self Test). How to run M-BIST NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.

  • Page 56: Flea Power Release

    Diagnostic light codes Problem description Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...
  • Page 57 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services https://www.dell.com/ Dell Support Tips Contact Support In Windows search, type Contact Support, and press Enter.

  • Page 58: Contacting Dell

    Dell product catalog. Availability varies by country/region and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

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