Page 1
Maintenance and Service Guide HP ENVY x360 15 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
Page 2
HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all editions or Microsoft and Windows are either registered you do not accept these license terms, your sole versions of Windows.
Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ....................................1 2 Components ......................................3 Locating hardware ..................................3 Locating software ..................................3 Right side ....................................4 Left side ..................................... 5 Display ......................................6 Low blue light mode (select products only) ....................6 Keyboard area ...................................
Page 6
Backing up information and creating recovery media ..................... 60 Using Windows tools ............................60 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..60 Restoring and recovery ................................. 61 Restoring, resetting, and refreshing using Windows tools ................. 61 Recovering using HP Recovery media ......................
Page 7
Downloading Remote HP PC Hardware Diagnostics UEFI ................66 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 66 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 66 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............66 9 Specifications ......................................
Table 1-1 Product description Category Description Product Name HP ENVY x360 15 Convertible PC Processor AMD® Ryzen7-4750U 2.0 GHz (turbo up to 4.2 GHz) eight core processor (8.0 MB L3 cache, ● 25 W) AMD Ryzen5-4500U 2.375 GHz six core processor (8.0 MB L3 cache, 25 W) ●...
Page 10
One next generation form factor (NGFF) slot for a solid-state drive One NGFF slot for a WLAN module Multimedia card HP Multi-Format Digital Media Card Reader Keyboard/pointing devices Island-style keyboard with 3-coat paint, backlit, with numeric keypad in natural silver finish Touchpad with image sensor with the following requirements: ●...
Components The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.
Press in on the card, and then remove it from the ▲ memory card reader. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or an HDMI device. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...
Keyboard area Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.
Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Microphone mute light ●...
Button, speakers, and fingerprint reader Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Table 2-7 Special keys and their descriptions Component...
Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
Page 21
Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
Computer major components Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover in nightfall black (top cover) and sky black (keyboard) finishes (includes keyboard cable): Computer major components...
Page 24
Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Belgium L93119-A41 For use in Canada L93119-DB1 For use in the Czech Republic and Slovakia L93119-FL1 For use in Denmark, Finland, and Norway L93119-DH1 For use in France L93119-051 For use in Germany...
Page 25
Table 3-1 Major component spare part information (continued) Item Component Spare part number Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e + USB WW L44796-005 (13) Solid-state drive: 1 TB, M.2 2280, PCIe, NVMe 3×4, SS solid-state drive with TLC L85348-005 512 GB, M.2 2280, PCIe 3×4, SS solid-state drive with TLC L85360-005...
Display components Table 3-2 Display component spare part information Item Component Spare part number Display panel assembly (includes display bezel and display panel): 15.6 in, FHD, 400 nits in nightfall black finish L93183-001 15.6 in, FHD, 250 nits in nightfall black finish L93181-001 Touchscreen board (includes double-sided adhesive) L93199-001...
Miscellaneous parts Table 3-3 Miscellaneous spare part information Component Spare part number AC adapter: 65 W HP Smart AC adapter (slim, 4.5 mm, 1.8 m) L24008-001 AC adapter, C5, for use only in Japan 226768-001 Adapter: HP USB-to-Gigabit RJ45 adapter 829941-001 HP USB–C-to HDMI-2.0 adapter...
Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Case utility tool or similar thin plastic tool ●...
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...
1 MΩ ±10% resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: Antistatic tape ●...
Page 32
The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 57 screws that must be removed, replaced, or loosened when servicing the computer.
Page 34
Remove the six Phillips M2.0×6.6 screws (2) the Torx5 M2.0×2.7 screw (3) that secure the bottom cover to the keyboard/top cover. Use a thin plastic tool (1) to separate the front edge of the bottom cover from the keyboard/top cover. Remove the bottom cover (2).
Front speakers Table 5-2 Speaker spare part information Description Spare part number Front speakers (include left and right front speakers, cables, and 4 rubber isolators) L93196-001 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Reverse this procedure to install the front speakers. Solid-state drive Table 5-3 Solid-state drive spare part information Description Spare part number 1 TB, M.2 2280, PCIe, NVMe 3×4, SS solid-state drive with TLC L85348-005 512 GB, M.2 2280, PCIe 3×4, SS solid-state drive with TLC L85360-005 512 GB, M.2 2280, PCIe, NVMe value solid-state drive L85364-005...
Page 37
Remove the solid-state drive (2) by sliding it away from the slot at an angle. NOTE: Solid-state drives are notched to prevent incorrect installation. Reverse this procedure to install the solid-state drive. Component replacement procedures...
Memory module Table 5-4 Memory module spare part information Description Spare part number 8 GB (DDR4-3200 MHz, 1.2 v) L83673-005 4 GB (DDR4-3200 MHz, 1.2 v) L46598-005 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 39
Remove the memory module (2) by sliding it away from the slot at an angle. NOTE: Memory modules are notched to prevent incorrect installation. Reverse this procedure to install the memory module. Component replacement procedures...
WLAN module Table 5-5 WLAN module spare part information Description Spare part number Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz PCI-e + USB WW with 2 L35282-005 antenna(s) Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e + USB WW L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...
Page 41
Remove the WLAN module (4) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Component replacement procedures...
Table 5-6 Fan spare part information Description Spare part number Services the processor L93193-001 Services the graphics subsystem (for use only on computer models equipped with a graphics subsystem L93194-001 with discrete memory) Before removing the fans, follow these steps: Shut down the computer.
Heat sink Table 5-7 Heat sink spare part information Description Spare part number Heat sink (includes replacement thermal material. Replacement thermal material is also available in the L93192-001 Thermal Pad Kit, spare part number L93867-001.) Before removing the heat sink, follow these steps: Shut down the computer.
Page 44
Remove the heat sink (2). Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system board spare part kits. Replacement thermal material is also available in the Thermal Pad Kit, spare part number L93867-001.
Infrared board cable Table 5-8 Infrared board cable spare part information Description Spare part number Infrared board cable L93189-001 Before removing the infrared board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Infrared board Table 5-9 Infrared board spare part information Description Spare part number Infrared board L93188-001 Before removing the infrared board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Display assembly NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 48
Remove the six Phillips M2.5×5.2 screws that secure the display assembly to the keyboard/top cover. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly. (The keyboard/top cover disengages from the display assembly hinges.) Separate the keyboard/top cover (2) from the display assembly.
Page 49
NOTE: Slow, steady pressure is required when working with the pull-to-release tabs in substep b. Pulling too fast can result in the tabs breaking and the release action being incomplete. Grasp the pull-to-release tabs located in the top corners of the display panel assembly and pull them as far as they will release.
Page 50
Remove the display panel assembly (3). The display panel assembly is available using spare part numbers L93183-001 (15.6 in, FHD, 400 nit display panel assembly) and L93181-001 (15.6 in, FHD, 250 nit display panel assembly). If it is necessary to replace the webcam module and webcam module cable, follow these steps: Remove the display panel assembly.
Page 51
Turn the webcam module and webcam module cable right side up with the bottom toward you. Release the ZIF connector (1) to which the webcam module cable is connected, and then disconnect the webcam module cable (2) from the webcam module. The webcam module is available using spare part number L93866-001.
Page 52
Disconnect the display panel cable (2) from the display panel. Release the display panel cable from the retention clips (3) built into the display panel. The display panel cable is available using spare part number L93201-001. If it is necessary to replace the display hinges, follow these steps: Remove the display panel assembly.
Page 53
Remove the display panel assembly. Remove the display hinges. Remove the two Phillips M2.0×4.1 screws (1) that secure the display hinge covers to the display hinges. Remove the display hinge covers (2). The display hinge covers are available using spare part number L93208-001. If it is necessary to replace the WLAN antenna(s), follow these steps: Remove the display panel assembly.
Release the antenna cables from the routing channels (2) built into the display back cover. Remove the WLAN antenna cables and transceivers. The WLAN antenna(s) are available using spare part number L93206-001. Reverse this procedure to reassemble and install the display assembly. Power connector cable Table 5-10 Power connector cable spare part information...
Page 55
Remove the power connector cable (2). Reverse this procedure to install the power connector cable. Component replacement procedures...
Subwoofer Table 5-11 Subwoofer spare part information Description Spare part number Subwoofer (include left and right speakers, cables, and 2 rubber isolators) L94317-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Battery Table 5-12 Battery spare part information Description Spare part number Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L77034-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Touchpad cable Table 5-13 Touchpad cable spare part information Description Spare part number Touchpad cable L93187-001 Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Touchpad Table 5-14 Touchpad spare part information Description Spare part number Touchpad L93186-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 60
Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. Chapter 5 Removal and replacement procedures...
System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, replacement thermal material, and the Windows 10 operating system. Table 5-15 System board spare part information Description Spare part number Equipped with an AMD Ryzen7 4750U processor L93114-601 Equipped with an AMD Ryzen5 4500U processor L93113-601...
Page 62
Remove the six Phillips M2.0×2.4 broad head screws (1) and the Phillips M2.0×4.1 screws (2) that secure the system board to the keyboard/top cover. Remove the I/O bracket (3). Lift the left side the system board (1) until it rests at an angle. Chapter 5 Removal and replacement procedures...
Page 63
Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures...
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Chapter 8 Using HP PC Hardware Diagnostics...
ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in.
For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
Page 75
● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
Page 77
Table 9-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Table 10-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
Page 80
Table 10-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
44 bottom components 11 display panel cable spare part number 18, 45 bottom cover removal 43 HP PC Hardware Diagnostics UEFI removal 25 spare part number 18, 44 downloading 65 spare part number 25 starting 65 bottom cover, spare part number 17...
Page 83
61 keyboard/top cover HDMI 5 USB flash drive 61 spare part numbers 15 USB SuperSpeed port with HP recovery media keypad, integrated numeric Sleep and Charge 4, 5 creating using HP Cloud Recovery keys USB SuperSpeed Type-C with HP...
Page 84
28 USB port cover, spare part number spare part numbers 17, 28 solid-state drive shield, removal 28 USB SuperSpeed port with HP Sleep speakers 9 and Charge 4, 5 location 12 USB SuperSpeed Type-C port with HP...