Cable Supplied With Fc 2714; Remote Support Capabilities - IBM TS3500 Manual

5 Cable supplied with FC 2714

Table 3 presents the capabilities of remote support with a system console.
Note: All of the listed capabilities do not apply to every product type. For example, the
TS3500 Tape Library does not utilize wellness checking, daily log file storage, or code image
broadcast.
Table 3. Remote support capabilities
Customer site
IBM support
Call Home events
System console support
capability
System console and
remote support service
tools
System console remote
access
IBM call home database
• Error initiated
• Heartbeat (regular interval)
• Test
• Error-initiated problem reporting for up
to 43 subsystems
• Staged, error-specific data gathering
• Subsystem and system console
heartbeat reporting
• Wellness checking
• Log file storage (daily)
• Code image and documentation
repository (from media and RETAIN Fix
Distribution Library)
• Code image broadcast
• Call home event log review
•
End-of-call completion report
• Authenticated, secure remote access
• Simultaneous call in and call home
• Data transmission (TCP/IP) supported
• 24/7 access by IBM support staff
• Error analysis and search capability