HP Pavilion x360 14 Maintenance And Service Manual
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HP Pavilion x360 14 Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion x360 14 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion x360 14

  • Page 1 Maintenance and Service Guide HP Pavilion x360 14 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel and Core available on your computer. computer, you agree to be bound by the terms are trademarks of Intel Corporation or its of the HP End User License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................7 Low blue light mode (select products only) ....................7 Keyboard area ...................................
  • Page 6 Backing up information and creating recovery media ..................... 81 Using Windows tools ............................81 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..81 Restoring and recovery ................................. 82 Restoring, resetting, and refreshing using Windows tools ................. 82 Recovering using HP Recovery media ......................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ................89 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 89 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 89 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............89 10 Power cord set requirements ................................
  • Page 8 viii...

  • Page 9: Product Description

    Table 1-1 Product description Category Description Product Name HP Pavilion x360 14 Convertible PC Processor Intel® Core™ i7-1065G7 1.3 GHz (SC turbo up to 3.9 GHz) quad core processor (8.0 MB L3 cache, ● 3200 MHz FSB, 15 W) Intel Core i5-1035G1 1.0 GHz (SC turbo up to 3.6 GHz) quad core processor (6.0 MB L3 cache, ●...
  • Page 10 ● 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle, 1.8 m) 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, for use only in Argentina) ● Support for a 1.0 meter, C5 conventional power cord with sticker...
  • Page 11 Table 1-1 Product description (continued) Category Description Accelerometer + gyroscope + eCompass Operating system Preinstalled: ● Windows® 10 Home 64 bit ● Windows 10 Home 64 bit Plus Windows 10 Home 64 bit Chinese Market CPPP ● Windows 10 Home 64 bit High-End Chinese Market CPPP ●...

  • Page 12: Components

    Components The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 13: Right Side

    Press in on the card, and then remove it from the memory ▲ card reader. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 14: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 16: Keyboard Area

    Table 2-3 Display components and their descriptions (continued) Component Description Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 17: Lights

    Lights Table 2-5 Light components and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Power light ●...

  • Page 18: Speakers And Finger

    Speakers and finger Fingerprint reader can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Table 2-6 Speaker and fingerprint reader components and their descriptions Component Description Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 19: Special Keys

    Special keys Table 2-7 Special key components and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 20: Bottom

    Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components...

  • Page 21: Labels

    The service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on the computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 22 Table 2-10 Service label components (continued) Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.

  • Page 24: Computer Major Components

    Computer major components Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display components on page Chapter 3 Illustrated parts catalog...
  • Page 25 Table 3-1 Major component spare part information (continued) Item Component Spare part number Keyboard/top cover in ash silver finish (includes keyboard cable): For use only on computer models equipped with a fingerprint reader and with WWAN capability: For use in Belgium L96530-A41 For use in Canada L96530-DB1...
  • Page 26 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Denmark, Finland, and Norway L96528-DH1 For use in France L96528-051 For use in Germany L96528-041 For use in Greece L96528-151 For use in Hungary L96528-211 For use in India L96528-002...
  • Page 27 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Italy L96527-061 For use in Latin America L96527-161 For use in the Netherlands L96527-B31 For use in Portugal L96527-131 For use in Russia L96527-251 For use in Saudi Arabia L96527-171 For use in Slovenia...
  • Page 28 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in South Korea L96526-AD1 For use in Spain L96526-071 For use in Switzerland L96526-BG1 For use in Taiwan L96526-AB1 For use in Thailand L96526-281 For use in the Ukraine L96526-BD1 For use in the United Kingdom L96526-031...
  • Page 29 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in the United States L96524-001 Keyboard/top cover with backlight in ash silver finish (includes backlight cable and keyboard cable): For use only on computer models equipped with a fingerprint reader and with WWAN capability: For use in Belgium L96531-A41 For use in Canada...
  • Page 30 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Denmark, Finland, and Norway L96529-DH1 For use in France L96529-051 For use in Germany L96529-041 For use in Greece L96529-151 For use in Hungary L96529-211 For use in India L96529-002...
  • Page 31 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Italy L96525-061 For use in Latin America L96525-161 For use in the Netherlands L96525-B31 For use in Portugal L96525-131 For use in Russia L96525-251 For use in Saudi Arabia L96525-171 For use in Slovenia...
  • Page 32 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Slovenia L96523-BA1 For use in South Korea L96523-AD1 For use in Spain L96523-071 For use in Switzerland L96523-BG1 For use in Taiwan L96523-AB1 For use in Thailand L96523-281 For use in the Ukraine L96523-BD1...
  • Page 33 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in the Ukraine L96522-BD1 For use in the United Kingdom L96522-031 For use in the United States L96522-001 Keyboard/top cover with backlight in natural silver finish (includes backlight cable and keyboard cable): For use only on computer models equipped with a fingerprint reader: For use in Belgium L96521-A41...
  • Page 34 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in the Czech Republic and Slovakia L96519-FL1 For use in Denmark, Finland, and Norway L96519-DH1 For use in France L96519-051 For use in Germany L96519-041 For use in Greece L96519-151 For use in Hungary...
  • Page 35 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in India L96520-002 For use in Israel L96520-BB1 For use in Italy L96520-061 For use in Latin America L96520-161 For use in the Netherlands L96520-B31 For use in Portugal L96520-131 For use in Russia...
  • Page 36 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Saudi Arabia L96518-171 For use in Slovenia L96518-BA1 For use in South Korea L96518-AD1 For use in Spain L96518-071 For use in Switzerland L96518-BG1 For use in Taiwan L96518-AB1 For use in Thailand...

  • Page 37: Tb, M.2 2280, Pcie, Nvme Value Solid-State Drive L85370-005

    Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96511-601 Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system L96511-001 Equipped with an Intel Core i3-1005G1 processor and the Windows 10 operating system L96510-601...
  • Page 38 Table 3-1 Major component spare part information (continued) Item Component Spare part number In natural silver finish L96486-001 (22) Rubber feet: In ash silver finish L96491-001 In natural silver finish L96489-001 In warm gold finish L96490-001 Chapter 3 Illustrated parts catalog...

  • Page 39: Display Components

    Display components Table 3-2 Display component spare part information Item Component Spare part number Display panel assembly (includes display bezel and display panel): 14.0 in, FHD, antiglare, UWVA, 400 nits touchscreen display panel assembly L96516-001 14.0 in, FHD, antiglare, UWVA, 250 nits touchscreen display panel assembly L96515-001 14.0 in, HD, antiglare, SVA, 220 nits touchscreen display panel assembly L96517-001...
  • Page 40 Table 3-2 Display component spare part information (continued) Item Component Spare part number For use only on computer models equipped with WWAN capability L98203-001 For use only on computer models equipped with a WLAN module with 2 antenna terminals L96482-001 For use only on computer models equipped with a WLAN module with 1 antenna terminal L96481-001 Webcam module (includes double-sided adhesive)

  • Page 41: Miscellaneous Parts

    AC Adapter: 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non slim) 741727-001 45 W AC adapter (non-PFC, RA, SB, 4.5 mm, for use only in Argentina)

  • Page 42: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Case utility tool or similar thin plastic tool ●...

  • Page 43: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 45: Workstation Guidelines

    1 MΩ ±10% resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: Antistatic tape ●...
  • Page 46 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 47: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 53 screws that must be removed, replaced, or loosened when servicing the computer.
  • Page 48 Remove the four Phillips M2.5×6.5 screws (2) the Torx5 M2.0×2.7 screw (3) that secure the bottom cover to the keyboard/top cover. Use a thin plastic tool (1) to separate the front edge of the bottom cover from the keyboard/top cover. Remove the bottom cover (2).

  • Page 49: Battery

    Battery Table 5-2 Battery spare part information Description Spare part number Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L83393-006 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the battery (2). NOTE: When removing the battery, note the location of the battery hook (3). The battery hook can become dislodged when replacing the battery. The battery hook is available using spare part number L97983-001. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 51: Wwan Module (Select Products Only)

    WWAN module (select products only) Table 5-3 WWAN module spare part information Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) WWAN module L70670-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 52: Solid-State Drive

    Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WWAN module. Solid-state drive Table 5-4 Solid-state drive spare part information Description Spare part number 1 TB, M.2 2280, PCIe, NVMe value solid-state drive...
  • Page 53 Remove the bottom cover (see Bottom cover on page 39). Remove the battery (see Battery on page 41). Remove the solid-state drive: Release the solid-state drive shield (1) from the retention clips built onto the system board. Remove the solid-state drive shield (2). Remove the Phillips M2.0×2.1 screw (1) that secures the solid-state drive to the system board.
  • Page 54 Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures...

  • Page 55: Wlan Module

    WLAN module Table 5-5 WLAN module spare part information Description Spare part number Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with 2 antennas L57250-005 Intel 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI worldwide with 1 antenna L25889-005 Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antennas L44796-005...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 57: Memory Module

    Memory module Table 5-6 Memory module spare part information Description Spare part number 16 GB (DDR4-3200 MHz, 1.2 v) L67710-005 8 GB (DDR4-3200 MHz, 1.2 v) L46598-005 4 GB (DDR4-3200 MHz, 1.2 v) L83673-005 Before removing the memory module, follow these steps: Shut down the computer.
  • Page 58 Remove the memory module (2) by sliding it away from the slot at an angle. NOTE: Memory modules are notched to prevent incorrect installation. Reverse this procedure to install the memory module. Chapter 5 Removal and replacement procedures...

  • Page 59: Display Assembly

    Display assembly NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the four Phillips M2.5×6.5 screws that secure the display assembly to the keyboard/top cover. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly. (The keyboard/top cover disengages from the display assembly hinges.) Separate the keyboard/top cover (2) from the display assembly.
  • Page 61 Secure the suction cups to the display assembly by swinging the handles (2) into position. Use a the suction cups (1) to separate the top edge (2) of the display panel assembly from the display back cover. Swing the top edge (1) of the display panel assembly up and forward until it rests upside down in front of the display assembly.
  • Page 62 Each time the display panel assembly is removed, thoroughly clean the adhesive residue from the surfaces of the display panel assembly (1) and the display back cover (2). Replacement adhesive is available using spare part number L97984-001. If it is necessary to replace the touch control board, follow these steps: Remove the display panel assembly.
  • Page 63 Detach the touch control board (4) from the display panel. (The touch control board is attached to the display panel with double-sided tape.) Remove the touch control board. The touch control board is available using spare part number L96505-001. If it is necessary to replace the sensor board, follow these steps: Remove the display panel assembly.
  • Page 64 Remove the display panel assembly. Release the grounding strip (1) that secures the display panel cable to the display panel. Release the adhesive support strip (2) that secures the display panel cable to the display panel. Disconnect the display panel cable (3) from the display panel. Disconnect the display panel cable (4) from the touch control board and the sensor board.
  • Page 65 Release the ZIF connector (2) to which the webcam module cable is connected, and then disconnect the webcam module cable from the webcam module. Remove the webcam module. The webcam module is available using spare part number L96495-001. Detach the webcam module cable (1) from the display back cover. (The webcam module cable is attached to the display panel with double-sided adhesive.) Remove the webcam module cable (2).
  • Page 66 Remove the hinges (2). The display hinges are available using spare part numbers L96494-001 (for use only on computer models equipped with an FHD display panel assembly) and L98206-001 (for use only on computer models equipped with an HD display panel assembly). If it is necessary to replace the display hinge covers, follow these steps: Remove the display panel assembly.
  • Page 67 If it is necessary to replace the WLAN antennas, follow these steps: Remove the display panel assembly. Remove the right display hinge. Detach the antenna transceivers (1) from the display back cover. (The antenna transceivers are attached to the display back cover with double-sided tape.) Release the antenna cables from the routing channels (2) built into the display back cover.

  • Page 68: Fan

    Table 5-7 Fan spare part information Description Spare part number Services the processor L96492-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Power Connector Cable

    Power connector cable Table 5-8 Power connector cable spare part information Description Spare part number Power connector cable L96502-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: System Board

    System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and replacement thermal material. Table 5-9 System board spare part information Description Spare part number For use only on computer models equipped with WWAN capability: Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96512-601 Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system...
  • Page 71 NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal. (3) Webcam/microphone module cable (4) Speaker cable (5) Display panel cable (6) Backlight ZIF connector cable (7) Keyboard ZIF connector cable (8) Touchpad ZIF connector cable (9) WWAN antenna cables (select products only)
  • Page 72 Remove the six Phillips M2.0×1.9 broad head screws (1) and the Phillips M2.0×4.3 screw (2) that secure the system board to the keyboard/top cover. NOTE: When removing the system board, note the location of the battery hook (3). The battery hook can become dislodged when replacing the system board.

  • Page 73: Connector Board

    Connector board Table 5-10 Connector board spare part information Description Spare part number Connector board (includes USB port and audio-out (headphone)/audio-in (microphone) combo jack) L96503-001 Before removing the connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Connector Board Cable

    Connector board cable Table 5-11 Connector board cable spare part information Description Spare part number Connector board cable L96501-001 Before removing the connector board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Remove the connector board cable (3). Reverse this procedure to install the connector board cable. Component replacement procedures...

  • Page 76: Heat Sink

    Heat sink Table 5-12 Heat sink spare part information Description Spare part number Heat sink (includes replacement thermal material) L96493-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 78: Fingerprint Reader

    Fingerprint reader Table 5-13 Speaker spare part information Description Spare part number In ash silver finish L98208-001 In natural silver finish L96504-001 In warm gold finish L98207-001 Before removing the fingerprint reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the fingerprint reader (3). Reverse this procedure to install the fingerprint reader. Component replacement procedures...

  • Page 80: Fingerprint Reader Cable

    Fingerprint reader cable Table 5-14 Speaker spare part information Description Spare part number Fingerprint reader cable L96499-001 Before removing the fingerprint reader cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Speakers

    Speakers Table 5-15 Speakers spare part information Description Spare part number Speakers (include left and right speakers, cables, and 2 rubber isolators) L96508-001 Before removing the speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82: Touchpad Cable

    Reverse this procedure to install the speakers. Touchpad cable Table 5-16 Touchpad cable spare part information Description Spare part number Touchpad cable L96500-001 Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83: Touchpad

    Reverse this procedure to install the touchpad cable. Touchpad Table 5-17 Touchpad spare part information Description Spare part number In ash silver finish M02168-001 In natural silver finish L96507-001 In warm gold finish M02167-001 Before removing the touchpad, follow these steps: Shut down the computer.
  • Page 84 Swing the top edge of the touchpad (5) up and forward, and then remove the touchpad and cable. Reverse this procedure to install the touchpad. Chapter 5 Removal and replacement procedures...

  • Page 85: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 86: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 87: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 88: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 89: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 90: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 91: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 92: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 93 Table 8-1 Computer specifications (continued) Metric U.S. 19.5 V dc @ 11.8 A – 230 W 19.5 V dc @ 16.92 A – 330 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 94: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 95: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using HP PC Hardware Diagnostics UEFI...

  • Page 96: Starting Hp Pc Hardware Diagnostics Uefi

    ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in.

  • Page 97: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 98 ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 99: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 101 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 102: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 103: Index

    Index caps lock light 9 AC adapter and battery light 5 chipset, product description 1 electrostatic discharge 35 AC adapter, spare part numbers 33 components equipment guidelines 37 action keys 11 bottom 12 esc key 11 adapter display 7 expansion, product description 2 spare part numbers 33 fingerprint reader 10 antenna...
  • Page 104 HDMI 5 HP Recovery partition 82 spare part numbers 17, 18, 19, 5, 6 media 82 20, 21, 22, 23, 24, 25, 26, 27 USB Type-C with HP Sleep and USB flash drive 82 keys Charge 5 recovery media action 11...
  • Page 105 14 removal 43 slots spare part number 29, 43 memory card reader 5 USB port 5, 6 SIM card 5 USB Type-C port with HP Sleep and software Charge 5 locating 4 software installed locating 4 vent 6...

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