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RBI CUSTOMER CONNECTION OFFLINE USER'S GUIDE
This Guide includes basic instructions which needs to be followed when internet
connection goes OFFLINE.
UBB customers have either B315 or B525 modem.
If the connection stops working, check the color of the MODE light (second light from
left) on the modem. For the internet to work, MODE light should be either
4G or
Dark blue
for 3G.
If the MODE light is RED, then follow the given instructions.
1. Turn the modem off from the wall power socket.
2. Remove the SIM card from the modem.
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Summary of Contents for Huawei B315S-607
- Page 1 RBI CUSTOMER CONNECTION OFFLINE USER’S GUIDE This Guide includes basic instructions which needs to be followed when internet connection goes OFFLINE. UBB customers have either B315 or B525 modem. If the connection stops working, check the color of the MODE light (second light from left) on the modem.
- Page 2 3. Unscrew the antenna cables from the gold round connector at the back of the modem. In certain cases, customers will have either one or both the cables plugged at the back. Unscrew them very carefully one by one.
- Page 4 4. Once above is done, let the modem off for a minimum of 10 minutes. 5. At last, screw the antenna cables back IN, re-insert the SIM card back and restart the modem again from the wall power socket. VERY IMPORTANT NOTE - While putting the SIM card back, please ensure you are inserting the SIM card back as per shown on the directed at the back or bottom of the modem.
- Page 5 3. It will take us to the login page. Click Log In on the top right hand side. 4. Enter username - admin and password - admin or rd54321 (NOTE- username and password info is given on the bottom of the modem)
- Page 6 5. Once Logged IN,it will prompt you to change your password. There is no need for this however if it is changed please note it down and also inform our team. 6. Click Home. If you have Red MODE light on the modem then it will show up as NOT Connected and there will be no signal bars.
- Page 7 7. Check Vodafone network status page as it displays whether there is any outage in your region or not. URL is added below https://www.vodafone.co.nz/help/network-status/ SITUATIONS WHERE YOUR INTERNET CONNECTION IS SLOW. 1. Follow the above steps of turning modem off including removal of SIM card and unscrewing and screwing of antenna cables.
- Page 8 4. Note down the highlighted values - Network Mode, IP Address, RSSI (Signal levels), PCI, Upload Frequency, Band as those are required later when escalating with Vodafone.
- Page 9 5. Check the latest Firmware - Update> Online Update. If it is on the latest FW then it will show up as “Your version is up to date.” If not then click on “Start Update”. Alternatively, you can download the Firmware file from the UBB Website and update it using “Local Update”.
- Page 10 LTE Preferred = 4G UMTS 3G Preferred=3G 7. Change the Antenna Settings - If you have one antenna cable plugged at the back of modem then select External antenna 1 only and if you have got two cables plugged then select External antenna 1&2 and Apply.
- Page 11 8. Perform a minimum of 3 speed tests all hardwired at different times of the day. While doing speedtest use Server named - Primo Wireless. Note down the values of Downloads and Uploads. https://www.speedtest.net/ VERY IMPORTANT - Under any circumstances, please do not restore your modem to factory settings/factory reset as this will erase all of your settings and it will require to be reconfigured which will incur charges.