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23. Troubleshooting/
FAQ
In the following, you will find a list of frequently asked questions along with the
appropriate answers and proposed solutions.
When I attempt to start a video recording, I get an error message and
recording does not start. What can I do?
Please first install all available updates on your MiniPC (see the question FAQ
"How can I install Windows Updates on my MiniPC?"). If you continue to receive
an error message despite installing the updates, please contact customer
service.
Why does my MiniPC show less storage space than indicated on the
packaging?
The storage capacity indicated on the packaging and in the technical
specifications refers to the total storage capacity of your MiniPC. However, a
portion of the total storage is also used by the operating system and system
applications.
Why am I getting no sound from my MiniPC?
You may have connected headphones to your MiniPC. When headphones are
connected, the speakers of the MiniPC are automatically disabled. Disconnect the
headphones from the MiniPC in order to activate the speakers again. If there is still no
sound from the speakers, check whether the sound on the MiniPC is switched on and
whether the volume is set high enough.
How can I install Windows Updates on my MiniPC?
Your MiniPC checks for new updates daily (an Internet connection must be
available) and displays an appropriate message in the Action Center when new
updates are available. To ensure your MiniPC is always up-to-date, it is therefore
extremely important to connect the MiniPC regularly to the Internet
(see Section 15). If you selected the "Express settings" option in the start
assistant when you switched on for the first time, the MiniPC automatically
performs available updates when you shutdown (download and installation).
You can change this setting at a later point in time. To do this, call up the
settings (see Section 14) and select the method used to install updates under
"Update & security" →"Windows Update" → "Advanced options"
What can I do if the internal storage of my MiniPC is full or almost full?
To relieve the pressure on the internal storage of your MiniPC and free up storage
space, you can transfer media files stored on the MiniPC (for example, images,
videos or text files) to an external storage device (for example, a USB stick or
suitable memory card) or you can delete apps that you no longer require.
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