Troubleshooting Firmware Upgrade Failure - Cisco NCS 1002 Troubleshooting Manual

Troubleshooting Firmware Upgrade Failure

NAME: "Rack 0", DESCR: "Network Convergence System 1002 20 QSFP28/QSFP+ slots"
PID: NCS1002-K9
NAME: "0/FT0", DESCR: "Network Convergence System 1000 Fan"
PID: NCS1K-FTA
NAME: "0/FT1", DESCR: "Network Convergence System 1000 Fan"
PID: NCS1K-FTA
NAME: "0/FT2", DESCR: "Network Convergence System 1000 Fan"
PID: NCS1K-FTA
NAME: "0/PM0", DESCR: "Network Convergence System 1000 2KW AC PSU"
PID: NCS1K-2KW-AC
NAME: "0/PM1", DESCR: "Network Convergence System 1000 2KW AC PSU"
PID: NCS1K-2KW-AC
What to do next
Environment parameter anomalies are logged in the syslog. Hence, if an environment parameter displayed in
the show environment command output is not as expected, check the syslog using the show logging command.
The syslog provides details on any logged problems.
Troubleshooting Firmware Upgrade Failure
Step 1
show hw-module fpd
Verify the firmware version. Displays the firmware information of various hardware components of the NCS 1002.
The following example is for Release 6.0.1:
Example:
RP/0/RP0/CPU0:ios# show hw-module fpd
Tue Apr 12 09:04:14.935 UTC
FPD Versions
=================
Location Card type HWver FPD device ATR Status Running Programd
------------------------------------------------------------------------------
0/0 NCS1002 2.4 CDSP_PORT_05
0/0 NCS1002 2.4 CDSP_PORT_06
0/0 NCS1002 2.4 CDSP_PORT_12
0/0 NCS1002 2.4 CDSP_PORT_13
0/0 NCS1002
0/0 NCS1002 2.4 CDSP_PORT_20
0/0 NCS1002 2.4 CDSP_PORT_26
0/0 NCS1002 2.4 CDSP_PORT_27
0/0 NCS1002
0/0 NCS1002 2.0 CFP2_PORT_06
0/0 NCS1002
0/0 NCS1002
0/0 NCS1002
0/0 NCS1002 2.1 CFP2_PORT_20
0/0 NCS1002
0/0 NCS1002
0/0 NCS1002 0.1 CTRL_BKP_LOW
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
14
, VID: V03, SN: CAT2116B170
, VID: V01, SN: N/A
, VID: V01, SN: N/A
, VID: V01, SN: N/A
, VID: V01, SN: POG2041J0BW
, VID: V01, SN: POG2041J01C
CURRENT 3.56 3.56
CURRENT 3.56 3.56
CURRENT 3.56 3.56
CURRENT 3.56 3.56
CDSP_PORT_19 UPGD FAIL
CURRENT 3.56 3.56
CURRENT 3.56 3.56
CURRENT 3.56 3.56
CFP2_PORT_05 NOT READY
CURRENT 4.38 4.38
CFP2_PORT_12 NOT READY
CFP2_PORT_13 NOT READY
CFP2_PORT_19 NOT READY
CURRENT 5.19 5.19
CFP2_PORT_26 NOT READY
CFP2_PORT_27 NOT READY
B CURRENT 1.22
General Troubleshooting