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Table 5. Troubleshooting charts (continued)
Device
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Keyboard, mouse, or
pointing-device
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
USB Keyboard, mouse, or
pointing-device
All or some keys on the
keyboard do not work.
20
xSeries 440: 16-way Configuration Supplemental Information
Suggested action
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the system.
4. Your software program is working properly.
Note: When two servers are merged together the CD-ROM, diskette drive,
keyboard, USB ports, mouse, and video are disabled on the secondary server.
If the diskette drive in-use light stays on or the system continues to bypass the
diskette drive, call for service.
Verify that:
1. All cables and cords are connected securely to the rear of the system and
attached options.
2. When the system is turned on, air is flowing from the rear of the system at the
fan grille. If there is no air flow, the fan is not working. This causes the system
to overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
1. Make sure that the keyboard cable is properly connected to the system.
2. Make sure that the system and the monitor are turned on.
3. Try using another keyboard.
Note: When two servers are merged together the CD-ROM, diskette drive,
keyboard, USB ports, mouse, and video are disabled on the secondary server.
If the problem remains, call for service.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
Note: When two servers are merged together the CD-ROM, diskette drive,
keyboard, USB ports, mouse, and video are disabled on the secondary server.
If the problem remains, call for service.
1. You must connect a PS/2 keyboard to the primary server. Do not connect a
USB keyboard when two servers are connected in a 16-way configuration.
2. Make sure that the system and the monitor are turned on.
3. Try using another keyboard.
Note: When two servers are merged together the CD-ROM, diskette drive,
keyboard, USB ports, mouse, and video are disabled on the secondary server.
If the problem remains, call for service.
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Table of Contents
Troubleshooting
