Rockwood iRV Technical Service Bulletin

Technical Service Bulletin: 10-12222016-0288
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2017 Rockwood and Flagstaff recreational vehicles. Please see
the information below which describes the issue and provides you with details on the steps you should take to have your
vehicle repaired.
WHAT IS THE ISSUE?
A software error in the iRV Tank Monitoring System is allowing the monitoring system to display an inaccurate level of the
Fresh Water, Black Water, Grey and/or Galley Water holding tanks.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for making arrangements to have the work completed. Please state you have been notified by
Forest River of the issue and provide the TSB number (located at the top of this page) to the dealership. It is also helpful
to give the dealership a copy of this letter when you take your vehicle in for the repair.
You may visit www.forestriverinc.com
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .50 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
See the attached service instructions. The Software Module can service an unlimited number brain boxes (black boxes).
However, ensure that you identify the serial number of the Brain Box (Black Box) - it will begin with 1606 or 1608. When
ordering the remedy Software Module from Rockwood/Flagstaff Parts and Service, it is important to indicate which
remedy software module is required. Instructions to identify the correct version of the Brain Box (Black Box) is listed
within the attached remedy instructions.
MAY FOREST RIVER ASSIST YOU FURTHER?
CUSTOMER SERVICE
Repair Codes:
Pictures are required for the remedy and/or inspection after installation.
Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
TECHNICAL SERVICE BULLETIN NUMBER
10-12222016-0288
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
Rockwood/Flagstaff
Forest River, Inc.
Attn: WARRANTY MANAGER
201 West Elm Street
Millersburg, IN 46543
TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
O
O
O
O
to search for dealer locations.
(574) 642-5164
UPGRADE iRV SOFTWARE
Integrity
Safety
Quality
Customer Service
This Notice applies to your vehicle VIN listed above.
kmosher@forestriverinc.com
DESCRIPTION REPAIR CODE ALLOWED HOUR(S)
20-009912 .50 HRS.
Forest River, Inc.
Office of Corporate Compliance
<<DATE>>
Sincerely,
Engineer
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