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User Guide
Frequently asked questions
How do I recover my lost or forgotten password?
You can have password recovery instructions sent to the email address that you use as your BlackBerry ID username. For
security purposes, your password recovery email can only be viewed on a computer, and it is not delivered to your BlackBerry
smartphone.
To recover your password, from a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the
instructions on the screen.
Do I need to create a BlackBerry ID?
Yes, you must log in with a BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running
BlackBerry 7. You must also log in with a BlackBerry ID to use other BlackBerry products and services, such as the BlackBerry
App World storefront and BlackBerry Protect.
If you don't have a BlackBerry ID, you can create one when you set up a new tablet or smartphone, or when you first use a
product or service that supports BlackBerry ID.
What's the difference between a BlackBerry ID username and a
screen name?
Your BlackBerry ID username is the email address that you use when you log into products or services that use BlackBerry ID.
The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry App World storefront.
Why do I need to re-enter my BlackBerry ID login information?
After a certain amount of time passes, if you are not actively using the app or service that supports BlackBerry ID, you might be
prompted to re-enter your login information. For example, you might be prompted to re-enter your BlackBerry ID before you
download apps from the BlackBerry App World storefront.
If you change any of your BlackBerry ID information, if you delete all the data on your smartphone or tablet, or if you update
your BlackBerry Device Software on your smartphone, you might also be required to re-enter your BlackBerry ID.
Frequently asked questions
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