Troubleshooting - Philips BDP2800/12 User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair the
player yourself.
If you have problems using this player, check the
following points before you request service. If you still
have a problem, register your player and get support
at www.philips.com/welcome.
Main unit
No reaction to the remote control.
• Connect this player to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this player.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See TV manual for correct video input
selection. Change the TV channel until you see
the Philips screen.
No picture on HDMI connection.
• If this player is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
• Check if the HDMI cable is faulty. Replace a
new HDMI cable.
• On the remote control, press
press "731" (numeric buttons) to recover
picture display.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Sound
No audio output from the TV.
• Ensure that the audio cables are connected to
the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
24 EN
and then
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
• Ensure that the audio cables are connected to
the audio input of the audio device.
• Turn on the audio device to its correct audio
input source.
No sound on HDMI connection.
• You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
• When [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Play
Disc cannot be played.
• Ensure that the disc is correctly loaded.
• Ensure that this player supports the disc. See
"Your Blu-ray disc player" > "Playable media".
• Ensure that this player supports the region
code of the DVD or BD.
• For DVD±RW or DVD±R, ensure that the
disc is finalized.
• Clean the disc.
Data files (JPEG, MP3, WMA) cannot be played
or read.
• Ensure that the data file was recorded in the
UDF, ISO9660 or JOLIET format.
• Ensure that the disc does not contain more
than 9,999 files for DVD, and 999 files for CD.
• Ensure that the JPEG file extension is.jpg, .JPG,
.jpeg or .JPEG.
• Ensure that the MP3/WMA file extension
is .mp3 or .MP3, and .wma or .WMA for
windows Media™ Audio.
DivX video files cannot be played.
• Ensure that the DivX video file is complete.
• Ensure that the file name extension is correct.
The contents of the USB flash drive cannot be read.
• The USB flash drive format is not compatible
with this player.
• Maximum size of memory supported is
160GB.
'No entry' or 'x' sign appears on the TV.
• The operation is not possible.
EasyLink feature does not work.
• Ensure that this player is connected to the
Philips brand EasyLink TV and the[EasyLink]in
the menu is set to [On].