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DS-40
User's Guide
Troubleshooting
Problems Turning on or off the Product
❏ If you are using a USB connection, make sure the connection mode switch is set to USB.
"Interface Switches" on page 16
&
❏ If you are using a wireless connection, make sure the batteries are installed or the optional AC adapter is
connected.
"Power Sources" on page 17
&
❏ The product turns off automatically if no operations are performed for the selected period. You can adjust the time
before power management is applied. Press the power button to turn the power on.
"Energy Saving" on page 41
&
Problems Indicated by Status Light
❏ Make sure the batteries have enough power.
❏ Make sure there is no jammed paper.
❏ Make sure the product is connected to your computer properly.
Turn off the product, check that the connection mode switch is set to the correct position, and then turn it on
again.
"Interface Switches" on page 16
&
If this does not solve the problem, see the Network Guide for details on wireless connection problems.
❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏ Check that the batteries are installed correctly in the product.
❏ Contact your dealer if you cannot clear the error.
Problems When Starting a Scan
❏ Make sure the connection mode switch is set correctly.
"Interface Switches" on page 16
&
❏ Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.
❏ Make sure the correct connection setting is selected in Epson Scan Settings.
If you want to use a USB connection, select Local; if you want to use a wireless connection, select Network.
"Configuring the scanner driver" on page 31
&
❏ Check the status of the lights and make sure the product is ready to scan.
Troubleshooting
44
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