Year Limited Warranty; Humminbird Service Policy; Returning Your Unit For Service - Humminbird Helix Series Installation Manual

HELIX® SERIES IN-DASH MOUNTING Installation Guide

1-Year Limited Warranty

We warrant the original retail purchaser that products made by
Humminbird have been manufactured free from defects in materials
and workmanship. This warranty is effective for one year from the
date of original retail purchase. Humminbird products found to be
defective and covered by this warranty will be repaired or replaced
free of charge at Humminbird's option and returned to the customer
freight prepaid. Humminbird's sole responsibility under this warranty
is limited to the repair or replacement of a product that has been
deemed defective by Humminbird. Humminbird is not responsible for
charges connected with the removal of such product or reinstallation
of replaced or repaired parts; or shipping charges to the factory or
authorized service center (if outside the U.S.).
This warranty does not apply to a product that has been:
Δ Improperly installed;
Δ Used in an installation other than that recom mended in the
product installation and operation instructions;
Δ Damaged or has failed because of an accident or abnormal
operation;
Δ Repaired or modified by entities other than Humminbird.
Please retain your original receipt as a proof of the purchase date.
This will be required for in-warranty service.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES,
OBLIGATIONS OR LIABILITIES ON THE PART OF HUMMINBIRD AND
WILL BE THE CUSTOMER'S EXCLUSIVE REMEDY, EXCEPT FOR ANY
APPLICABLE IMPLIED WARRANTIES UNDER STATE LAW WHICH ARE
HEREBY LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE. IN NO EVENT WILL HUMMINBIRD BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY RELATING TO THE PRODUCTS.
Some states do not allow limitations on an implied warranty, or the
exclusion of incidental or consequential damages, so the above
exclusions may not apply to you. You may also have other rights,
which vary from state to state.

Humminbird Service Policy

Even though you'll probably never need to take advantage of our
incredible service policy, it's good to know that we back our products
this confidently. We do it because you deserve the best. We will make
every effort to repair your unit within three business days from the
receipt of your unit at our factory. This does not include shipping time
to and from our factory. Units received on Friday are typically shipped
by the following Wednesday, units received Monday are typically
shipped by Thursday, etc.
All repair work is performed by factory-trained technicians to meet
exacting factory specifications. Factory-serviced units go through
the same rigorous testing and quality control inspections as new
production units.
After the original warranty period, a standard flat rate service charge
will be assessed for each repair (physical damage and missing parts
are not included). Any repairs made after the original warranty will be
warranted for an additional 90 days after service has been performed
by our factory technicians. You can contact Technical Support or visit
our Web site to verify the flat rate repair fee for your product (visit the
Product Support section):
http://www.humminbird.com
We reserve the right to deem any product unserviceable when
replacement parts are no longer available or impossible to obtain.
This Service Policy is valid in the United States only. This applies only
to Humminbird products returned to our factory in Eufaula, Alabama.
This Service Policy is subject to change without notice.
DOMESTIC ( USA ) CUSTOMERS:
PLEASE DO NOT RETURN THIS PRODUCT TO STORE FOR SERVICE
For all technical issues please call 1-800-633-1468
or visit humminbird.com, click SUPPORT.
Please reference product serial number and
model number when contacting Humminbird.

Returning Your Unit for Service

Before sending your unit in for repair, please contact the factory,
either by phone or by email, to obtain a Repair Authorization Number
for your unit.
NOTE: Please do not return your Humminbird to the store for
service.
Please have your product model name and serial number available
before calling the factory. If you contact the factory by e-mail, please
include your product model name and serial number in the e-mail,
and use Request for Repair Authorization Number for your e-mail
subject header. You should include your Repair Authorization Number
in all subsequent communications about your unit.
For IN-WARRANTY service, complete the following steps:
Δ Obtain a Repair Authorization Number from Humminbird
Technical Support.
Δ Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
Δ Include a brief written description of the problem.
Δ Include a copy of your receipt (to show proof and date of
purchase).
Δ Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
Δ Obtain a Repair Authorization Number from Humminbird
Technical Support.
Δ Include payment in the form of credit card number and expiration
date, or a money order. Please do not send cash.
Δ Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
Δ Include a brief written description of the problem.
Δ Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
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