Troubleshooting - ION Block Party Ultra Quick Start Manual

Troubleshooting

If the unit is not charging: Make sure the power cable is properly connected to the power
input and the power outlet.
If the sound is distorted: Try lowering the volume control of your sound source, musical
instrument, or microphone. Also, try to reduce the overall volume of Block Party Ultra using
the Master Volume knob.
If there is too much bass: Try adjusting the tone or EQ control on your sound source to lower
the bass level. This will allow you to play the music louder before clipping (distortion) occurs.
If there is a high-pitched whistling noise when using microphones: This is probably
feedback. Point the microphone away from the speaker.
If you can't hear the microphone over the music volume: Turn down the music volume
from your source.
If you can't play music from a flash drive: The USB port is only for charging USB devices.
If you cannot connect your audio device to Block Party Ultra via Bluetooth:
•
Have your audio device (e.g., smartphone or tablet) and Block Party Ultra as close
together as possible while trying to connect. Make sure both the audio device and Block
Party Ultra are unobstructed by walls, furniture, etc.
•
Reset the Bluetooth connection on Block Party Ultra to disconnect Block Party Ultra from
any other audio device and restart the search process. If this does not work right away,
power off Block Party Ultra and then power it back on. See
for more information.
•
Reset the Bluetooth connection on your audio device by turning Bluetooth off and back
on. You can find this under the Bluetooth menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Block Party Ultra before, find Block
Party Ultra in the list of available or previously connected devices in your audio device's
Bluetooth menu, tap the "gear" or "i" icon located next to it and then select Unpair or
Forget. Turn Block Party Ultra off and back on and try pairing again once it reappears in
your available devices list.
Note: If Block Party Ultra has been paired to another audio device recently that is still
within range, you may need to repeat this process with that audio device to fully
disconnect.
10
Pairing a Bluetooth Device