Calling Sos - Sony VAIO Digital Studio User Manual

Calling SOS

The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Here's how it works:
Type your name, phone number, and the problem details in the SOS
window.
Dial the SOS hotline with a single click of the mouse.
Specify the access level for the CSR.
The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line
and telephone. If you do not have a phone line connected to your
computer, you can place a voice call to SOS by dialing 1-888-4SONYPC
(1-888-476-6972). SOS support is available for 90 days from the original
date of purchase.
To place a call to SOS
1
Click the Start button on the Windows 98 taskbar.
2
Point to Programs, point to VoiceView, and then click VoiceView. The
SOS window appears.
3
In the SOS window, type your name, phone number, and a
description of the problem. This information cannot be seen by the
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