Mackie TAPCO S-5 Owner's Manual page 12

Repair
Service for TAPCO products is available at our
factory, located in sunny Woodinville, Washington.
Service for TAPCO products living outside the United
States can be obtained through local dealers or
distributors.
If your monitor needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-258-6883, 7 am to 5 pm
PST, to explain the problem and request an RA
(Return Authorization) number. Have your monitor's
serial number ready. You must have an RA number
before you can obtain service at the factory.
3. Keep this owner's manual. We don't need it to
repair the monitor.
4. Pack the monitor in its original package, including
endcaps and box. This is very important. When you
call for the RA number, please let Tech Support
know if you need new packaging. Mackie is not
responsible for any damage that occurs due to
non-factory packaging.
Lonely? Looking for that special someone? Do you have a question about
your TAPCO Monitor?
Please call our Technical Support chaps at 1-800-258-6883, Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under Support, or e-mail us at techmail@tapcogear.com
Flash From The Past
"You bet your sweet bippy it is!"
"Bippy? What's a bippy?"
"A baby bip!"
"Then what's a bip?"
"A big bippy!"
– Rowan & Martin's Laugh-In, circa 1969
12
All manuals and user guides at all-guides.com
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
RA number, and a detailed description of the
problem, including how we can duplicate it.
BIG PRINT
6. Write the RA number in
Units sent to us without the RA number will be refused.
7. Ship the monitor to us. We suggest insurance for all
forms of cartage. Ship to this address:
TAPCO
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We'll try to fi x the monitor within three to fi ve
business days. Ask Tech Support for the latest turn-
around times when you call for your RA number.
The monitor must be packaged in its original
packing box, and must have the RA number on
the box. Once it's repaired, we'll ship it back the
same way in which it was received. This paragraph
does not necessarily apply to non-warranty repair.
on top of the box.