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XG270
Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. "Antes de operar su equipo lea cu idadosamente las instrucciones en este manual"
Model No. VS17961
P/N: XG270

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Table of Contents
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Summary of Contents for ViewSonic XG270

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
  • Page 3: Safety Precautions

    Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
  • Page 4 • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED. • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment.
  • Page 5: Table Of Contents

    Contents Safety Precautions ............3 Introduction ..............7 Package Contents ....................7 Product Overview ....................8 Initial Setup ..............9 Installing the Stand ....................9 Installing and Removing the Elite Hood ..............12 Wall Mounting ......................13 Using the Security Slot ..................15 Making Connections ..........16 Connecting to Power ....................16 Connecting External Devices ................17 HDMI Connection ....................
  • Page 6 Advanced Features and Settings ........ 49 Adaptive Sync .......................49 PureXP™ .......................50 Hertz Limiter ......................51 Response Time OD....................52 Blue Light Filter and Eye Health ................53 Quick Access Blue Light Filter Setup ..............53 Calculating Breaks ....................54 Looking at Distant Objects ..................54 Eye and Neck Exercises ..................
  • Page 7: Introduction

    Introduction Package Contents • Monitor • Power cord • Video cable • Quick start guide NOTE: The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.
  • Page 8: Product Overview

    Product Overview Front View Elite Hood Elite Hood Display screen Power LED Quick Access Key Power Key Joy Key Rear View DC IN HDMI Audio Out USB Upstream USB Downstream DisplayPort NOTE: For more information about the [●] / [◄] / [►] / [▲] / [▼] key and its functions, refer to “Hot Keys”...
  • Page 9: Initial Setup

    Initial Setup This section provides detailed instructions for setting up your monitor. Installing the Stand 1. Place the monitor on a flat, stable surface with the screen facing down. 2. Align and connect the two (2) points on the monitor stand’s base with the monitor stand’s neck.
  • Page 10 4. Align and slide the upper hooks of the monitor stand into the stand mounting slots as shown in the illustration below: NOTE:  Ensure the stand is secure and the quick release tab positively clicks into place.
  • Page 11 5. Using the stand’s handle, lift the device into its upright position on a flat, stable surface. NOTE:  Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.
  • Page 12: Installing And Removing The Elite Hood

    Installing and Removing the Elite Hood 1. Prepare both pieces of the Elite Hood as well as a screwdriver. 2. Ensure the hood pieces are in the correct orientation: BOTTOM 3. Line up each screw of the Elite Hood piece with the screw holes on the side of the monitor.
  • Page 13: Wall Mounting

    Refer to the table below for the standard dimensions for wall mount kits. NOTE:  For use only with a UL certified wall mount kit/bracket. To obtain a wall- mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
  • Page 14 5. Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm). 100 mm 6. Follow the instructions that come with the wall mounting kit to mount the monitor onto the wall.
  • Page 15: Using The Security Slot

    Using the Security Slot To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object. Below is an example of setting up a security slot locking device on a table.
  • Page 16: Making Connections

    Making Connections This section guides you on how to connect the monitor with other equipment. Connecting to Power 1. Connect the power cord to the power adapter. 2. Connect the power adapter to the DC IN jack at the rear of the device. 3.
  • Page 17: Connecting External Devices

    Connecting External Devices HDMI Connection Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect the other end of the cable to the HDMI port of your computer. NOTE:  The monitor is equipped with two HDMI 2.0 ports.
  • Page 18: Displayport Connection

    DisplayPort Connection Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the other end of the cable to the DisplayPort or mini DP port of your computer. NOTE:  To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac, connect the mini DP end of the “mini DP to DisplayPort cable”...
  • Page 19: Usb Connection

    USB Connection Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer. NOTE:  The monitor supports two (2) types of USB ports. When making the connection(s), observe the following guidelines: •...
  • Page 20: Audio Connection

    Audio Connection Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor. Additionally, you can connect the monitor to a sound bar using an audio cable. NOTE:  The monitor is also equipped with dual speakers.
  • Page 21: Using The Monitor

    Using the Monitor Adjusting the Viewing Angle For optimal viewing, you can adjust the viewing angle using any of the following methods: Height Adjustment Lower or raise the monitor to the desired height (0 to 120 mm). NOTE:  When adjusting, press down firmly along the adjustment track holding the monitor with both hands on the side.
  • Page 22: Tilt Angle Adjustment

    Tilt Angle Adjustment Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚). NOTE:  When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand. Screen Orientation Adjustment (Monitor Pivot) 1.
  • Page 23 2. Rotate the monitor 90° from landscape to portrait orientation. NOTE:  • When adjusting, make sure to hold both sides of your monitor firmly with both hands. • To rotate the screen image, manually change the computer system’s display orientation settings.
  • Page 24: Swivel Angle Adjustment

    Swivel Angle Adjustment Swivel the monitor to the left or right for the desired viewing angle (45˚).
  • Page 25: Turning The Device On/Off

    Turning the Device On/Off 1. Plug the connected power cord into a power outlet. 2. Press the Power button to turn on the monitor. 3. To turn the monitor off, press the Power button again. NOTE:  The monitor will still consume some power as long as the power cord is connected to the power outlet.
  • Page 26: Quick Access Menu

    Using the Control Panel Keys Use the control panel keys to access the Quick Access Menu, navigate the On- Screen Display (OSD) Menu, and change the settings. Quick Access Key Joy Key Quick Access Menu Press the Quick Access Key to activate the Quick Access Menu. To learn more, see page 56.
  • Page 27: Hot Keys

    Hot Keys When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys. Description Press and hold the key for 5 seconds to lock/unlock the OSD Menu. [◄] When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the OSD Menu.
  • Page 28 Description Press and hold the key for 5 seconds to lock/unlock the Power [►] button. When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button. Locking Power Button Press and hold for 10s to lock Power If the Power button is locked, the below message will appear on the screen: Power Lock/Unlock...
  • Page 29: Configuring The Settings

    Configuring the Settings General Operations 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. Adaptive Sync Custom 1 Game Modes Max. Refresh Rate X G 2 7 0 Game Modes Display Input Select...
  • Page 30 3. Move the joy key [▲] or [▼] to select the desired menu option. Then move the joy key [►] to enter the sub-menu. Adaptive Sync Custom 1 Game Modes Max. Refresh Rate X G 2 7 0 Game Modes Display Input Select ViewMode...
  • Page 31 NOTE:  Certain menu option adjustments do not require the user to press the [●] key to confirm the selection. Adaptive Sync Adaptive Sync Custom 1 Custom 1 Game Modes Game Modes Max. Refresh Rate Max. Refresh Rate X G 2 7 0 X G 2 7 0 Game Modes Display...
  • Page 32: On-Screen Display (Osd) Menu Tree

    On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Menu Option Gaming Modes Standard Custom 1 Custom 2 MOBA Battle Royale Realistic Vibrant Console Speed Console Color Display Adaptive Synce HDR10 Auto PureXP™ Light Normal Extreme Ultra OverClocking Hertz Limiter Native 60Hz 100Hz 144Hz...
  • Page 33 Main Menu Sub-menu Menu Option Display Color Temperature sRGB Bluish Cool Native Warm Full Color Control (-/+, 0~100) Green (-/+, 0~100) Blue (-/+, 0~100) Color Adjust Color Space Auto Color Range Auto Full Range Limited Range Gamma Color Saturation (-/+, 0~100) Black Stabilization (-/+, 0~22) Image Adjust ViewScale...
  • Page 34 Main Menu Sub-menu Menu Option Display Image Adjust Contrast (-/+, 0~100) Brightness (-/+, 0~100) Sharpness (-/+, 0~100) Advanced DCR (-/+, 0~20) Overscan Input Select HDMI 1 HDMI 2 DisplayPort ViewMode Standard Movie Text Mono Audio Adjust Volume (-/+, 0~100) Mute...
  • Page 35 Main Menu Sub-menu Menu Option Setup Menu Language English Français Deutsch Español Italiano Suomi Русский Türkçe 日本語 한국어 繁體中文 简体中文 Česká Svenska Information Quick Access Blue Light Filter On/Off PureXP™ On/Off OverClocking On/Off On/Off MOBA On/Off Battle Royale On/Off Realistic On/Off Vibrant On/Off...
  • Page 36 Main Menu Sub-menu Menu Option Setup Menu Crosshair Type A Green White Preview Image Yellow Type B Green White Preview Image Yellow Type C Green White Preview Image Yellow Elite RGB Rear Rainbow Breathing Stack Others Base Rainbow Breathing Stack Others Always On Reset...
  • Page 37 Main Menu Sub-menu Menu Option Setup Menu Power Indicator Auto Power Off Sleep 30 Minutes 45 Minutes 60 Minutes 120 Minutes ECO Mode Standard Optimize Conserve DDC/CI DisplayPort 1.1 Standby Charger Rename Memory Recall...
  • Page 38: Menu Options

    Menu Options Game Modes 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Game Modes. Then move the joy key [▼] to enter the Game Modes menu.
  • Page 39 Display 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to enter the Display menu.
  • Page 40 Menu Option Description Adjustable filter, available in all Game Modes, that blocks Blue Light Filter high-energy blue light for a more comfortable viewing experience. For more information, see page 53. Color Temperature Select the color temperature setting. • sRGB: Lower brightness and more natural colors. •...
  • Page 41 Menu Option Description Color Adjust Color Space Allows users to choose which color space they would like to use for color output. • Auto: Automatically recognizes the color format and black and white levels. • RGB: The input signal color is RGB. •...
  • Page 42 Menu Option Description Image Adjust ViewScale Users have the ability to adjust the display size of the image on the monitor, allowing for a “best fit” scenario. Contrast Adjusts the difference between the image background (black level) and the foreground (white level). Brightness Adjusts background black levels of the screen image.
  • Page 43 Input Select 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Input Select. Then move the joy key [▼] to enter the Input Select menu.
  • Page 44 ViewMode NOTE:  ViewMode is only accessible when using Custom 1 or 2 Game Modes. 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select ViewMode. Then move the joy key [▼] to enter the ViewMode menu.
  • Page 45 Audio Adjust 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Audio Adjust. Then move the joy key [▼] to enter the Audio Adjust menu.
  • Page 46 Setup Menu 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to enter the Setup Menu menu.
  • Page 47 If you would like to leverage partnered software see the advanced setup below. Partner Software RGB Setup • Visit https://www.viewsonic.com/elite/rgb/ and choose a partner RGB software to download. • Download and install your software of choice. • Included with your monitor is a USB 3.0 A-Male to B-Male cable.
  • Page 48 Menu Option Description OSD Timeout Adjust the length of time the OSD Menu remains on screen. OSD Background Show/Hide the OSD background when the OSD Menu appears on the screen. OSD Pivot Set the OSD Menu orientation. Power Indicator Set the Power Indicator On or Off. If the setting is set to On, the power indicator lights blue when the device is turned on.
  • Page 49: Advanced Features And Settings

    Advanced Features and Settings This section describes advanced features of the monitor. Adaptive Sync Enabling Adaptive Sync will put an end to choppy gameplay and broken games with fluid, artifact-free performance at virtually any frame rate. To enable the Adaptive Sync function: 1.
  • Page 50: Purexp

    XP is a common & cool way for naming, just like video industry, video effect as VFX. It also adds a more gaming & technological touch. This is ViewSonic’s exclusive technology to optimize the moving picture response time (MPRT) for better performance during gaming. The function also has been certified by Blur Busters, which is a professional institution in eliminating motion blur and making moving pictures more clear.
  • Page 51: Hertz Limiter

    Hertz Limiter A monitor hertz controller allows users to control how many frames the monitor can output. The monitor will put a cap on the maximum amount of frames that can be rendered from the monitor to save power and loading from the monitor’s side. To adjust the Hertz Limiter: 1.
  • Page 52: Response Time Od

    Response Time OD Adjusting the Response Time OD setting will allow the user to fine-tune their desired response time. With five (5) settings to choose from, users can precisely select the best fit for each use scenario. Each setting will increase response time speed, allowing users the ability to match their PC and game type, creating a “best fit”...
  • Page 53: Blue Light Filter And Eye Health

    Blue Light Filter and Eye Health The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience. Quick Access Blue Light Filter Setup Enabling and disabling the Blue Light Filter can be done on the fly via the Quick Access Key.
  • Page 54: Calculating Breaks

    While using and enjoying your monitor please keep the following in mind: • Viewing computer screens for extended periods of time may cause eye irritation and discomfort. To reduce these effects, it is recommended to take periodic breaks from viewing to allow the eyes to relax. •...
  • Page 55: Viewscale

    ViewScale Under ViewScale, users can adjust their current aspect ratio to fit their specific usage scenario. Below are the listed aspect ratios. NOTE:  If users choose a ViewScale aspect mode that is not native, it may impact the user’s experience. To enable ViewScale: 1.
  • Page 56: Quick Access

    Quick Access Quickly initiate some functions and modes through the Quick Access key and menu. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in OSD. The function/mode will be enabled as soon as the light-bar moves on the item, and will disable after removing the light-bar.
  • Page 57: Elite Rgb Lighting

    Downloading their software will give you the power to adjust your RGB capabilities further. To setup up partner RGB software: 1. Visit: https://www.viewsonic.com/elite/rgb/ 2. Select a partner RGB software, and download it. 3. Connect one end of the USB Type B cable to the monitor and the other end to your computer.
  • Page 58: Crosshair

    Crosshair Select from different crosshair styles and colors to overlay on your screen. To enable the Crosshair function: 1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu. 2.
  • Page 59: Firmware Update

    With the USB cable and firmware update tool, you can easily update your monitor firmware any time. You can visit: https://www.viewsonic.com/elite/display-controller/ to check and download the latest firmware version with the update tool.
  • Page 60 5. Click Update to upgrade your monitor firmware. 6. Wait until the upgrade process is complete. NOTE:  • Any interruptions during the firmware upgrade process may permanently damage your monitor. Do not disconnect the USB cable or turn off your PC and monitor.
  • Page 61: Appendix

    Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display. Please use the power adapter from ViewSonic® or an authorized source only. The test condition follows EEI standards.
  • Page 62: Glossary

    This function, on some models, is disabled by default. Black Stabilization ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes. Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
  • Page 63 Color Adjust Provides several color adjustment modes to help adjust the color settings to fit the user’s needs. Color Range The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
  • Page 64 Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics card’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
  • Page 65 Low Input Lag ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options. Manual Image Adjust Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments.
  • Page 66 Sharpness Adjusts the picture quality of the monitor. ViewMode ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications. ViewScale Gamers have the ability to adjust the display size of the image on the...
  • Page 67: Troubleshooting

    • Connect the monitor to another computer. • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter. Screen image is too • Adjust brightness and contrast settings via the OSD light or dark Menu.
  • Page 68 Problem or Issue Possible Solutions The screen isn’t • Adjust the horizontal and vertical controls via the centered correctly OSD Menu. • Check the Aspect Ratio. • Reset the monitor to factory settings. The screen appears • Make sure the “Blue Light Filter” is Off. yellow The OSD Menu •...
  • Page 69: Maintenance

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor. • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
  • Page 70: Regulatory And Service Information

    Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 71: Declaration Of Rohs2 Compliance

    The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
  • Page 72: Indian Restriction Of Hazardous Substances

    Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...
  • Page 73: Tco Information

    TCO Information Congratulations! This product is TCO Certified – for Sustainable IT TCO Certified is an international third party sustainability certification for IT products. TCO Certified ensures that the manufacture, use and recycling of IT products reflect environmental, social and economic responsibility. Every TCO Certified product model is verified by an accredited independent test laboratory.
  • Page 74 Ergonomic, User-Centered Design Visual ergonomics in products with a display. Adjustability for user comfort (displays, headsets), acoustic performance - protection against sound spikes (headsets) and fan noise (projectors, computers), and ergonomically designed keyboard (notebooks). Electrical Safety, Minimal Electro-Magnetic Emissions Third Party Testing All certified product models have been tested in an independent, accredited laboratory.
  • Page 75: Copyright Information

    ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA). As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein;...
  • Page 76: Customer Service

    For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product’s serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国 (China) www.viewsonic.com.cn www.viewsonic.com/hk/ 香港 (繁體中文) Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...
  • Page 77: Limited Warranty

    How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
  • Page 78 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
  • Page 79 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...
  • Page 80: Mexico Limited Warranty

    If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
  • Page 81 Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
  • Page 82 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.
  • Page 83 C0 M91 Y72 K24 Process Color C0 M0 Y0 K100 Process Color C0 M91 Y72 K24 Process Color Pantone Black C Spot Color Pantone 187 C Spot Color...

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