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Hewlett-Packard
Responsibilities
Each member of the Hewlett-Packard
service organization is dedicated to making sure that
each customer realizes the maximum benefit from their computer system. HP is responsible
for the installation
and initial verification of the computer system. Table 2-6 summarizes a
number of site preparation
technical tasks and lists the personnel who should be responsible
for completing each task.
Third Party Service
If an HP 3000 Series 9X8LX/RX Computer system and/or applications software is purchased
from a "third party vendor", that third party is responsible for providing consultation services
on the system operation and applications software.
In the situation of a third party purchase, a maintenance agreement for hardware and Account
Management Service CAMS) for software are available directly from Hewlett-Packard.
Site Considerations 2-5
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