Troubleshooting - RCA LED24G45RQ User Manual

How do I tell an analog channel from a digital channel?
Press the OK button to display the Channel Bar.
(on-screen display)is not used,
screen. An "A" is displayed for an analog channel. A "D" is displayed
for a digital channel.
Note: Since the analog TV in America has been cut off, we reserve
analog TV function only for some unexpected use.
Why are there bars on my screen, and can I get rid of them?
Most digital video is sent in a 16/9 format which fills your screen, but
is sometimes sent in 4/3 which does not fill your screen. It depends
on how the station or device connected to your TV is formatting the
video. If there are bars on the screen, Check Screen size in the picture
mode to try a different format that may eliminate the bars. Some bars
can't be removed because of the way the format is sent by the
broadcaster. The format changes as you choose screen size type in the
picture mode and the format type is displayed at the bottom of the screen.
For more information on screen size, go to page 9.
Why does channel search find a lot of channels,
but when I try to tune to them, there's nothing there?
Some channels don't carry programming, such as video On Demand.
When channels are unavailable, your TV screen is blank or appears like
snow. You probably want to remove these channels from your channel
list. Remove these in the Channel List Menu. Go to page 8 for more
information.
Why does it take a long time when I search the channels
at first time?
If you have both analog and digital channels, the TV is looking for all
available channels in the channel list. If you do have digital channels, the
TV is also searching for scrambled channels, non-scrambled channels,
and each sub-channel of that digital channel.

Troubleshooting

Identifying Problems
If there are any problems when using the product, please consult the
list below. If the list does not solve the problem, call our Customer
Service Center immediately.
TV Problems
The TV can't be turned on.
Make sure the AC cord is plugged in.
- Check the wall outlet, make sure the AC output works normally
and stably.
- The side panel may be locked (disabled). Use the remote control
to turn on the TV.
- Select the Keypad Lock function in the PARENTAL control Menu
and press OK to uncheck the locking status.
There is no picture or sound but the TV is on and there is a "No
Signal" sign on screen.
- Are you trying to use an input source with no device connected
to it? For using other video/audio device, make sure the external
device works normally first, then press INPUT and choose the right
input source.
- The Signal Type option may be set incorrectly. Go to page 8 for
detailed instructions.
- The channel may be blank. Try to search the channel again or
change another channel.
The sound is fine, but the picture is poor.
- If you can only get black and white pictures from external device
that you've connected to your TV, maybe it is due to the video
when OSD
Look at the top right corner of the
cables is not connected well, or they are connected wrongly.
Check the connection stability first, then check the correctness.
For AV input, the yellow video cable connects to the yellow Video
In jack on the side of your TV.
For Component input, the three Y, Pb, Pr video cables (red, blue,
and green) should be connect to the corresponding input jacks
on the side of your TV.
- Check the antenna connections. Make sure all of the cables are
firmly connected to the TV jack on side of your TV.
- Try adjusting the color features to improve.
There is no sound, but the picture is fine.
- The sound might be muted. Try pressing the MUTE button to
restore sound.
- For using AV or Component, remember to connect the device's left
and right audio output correctly. The left channel cable is white and the
right channel cable is red. Please match the cables and jacks according
to their colors.
- The sound settings may not be set correctly. Go to page 9 for
more information.
- If your audio source has only one jack or is a (mono) audio source,
make sure you have plugged the connection into the Audio In L jack
(white) on the TV.
The buttons on the side panel don't work.
- The side panel may be locked (disabled). Use the remote control to
turn on the TV.
- Select the Keypad Lock function in the PARENTAL control Menu and
press OK to uncheck the locking status.
- Unplug the TV from the AC power for 10 minutes and then plug it back.
Turn the TV on and try again.
The TV turns off unexpectedly.
- The electronic protection circuit may have been activated because of
a power surge. Wait 30 seconds and then turn the TV on again.
If this happens frequently, the voltage in your house may be abnormal.
If the other electronic equipment in your home can't work normally,
consult a qualified service personnel.
Can't select a certain channel.
- The channel may be blocked or not approved in the PARENTAL
control Menu.
- The channel may be skipped in channel list in CHANNEL Menu.
Check the blocking and skipping status of channel.
The stereo sound performance is bad.
- It may be a weak station. Use the AUDIO Menu and set Analog Sound as
Mono.
A black box appears on the screen.
- Closed captioning might be on. Check Closed Caption in the SETUP
menu. Go to page 10 for more instructions.
Problems with the HDMI Connection.
- Make sure the HDMI device (DVD, video gamer, etc.) is turned on and the
cables are firmly connected.
If problems still occur, turn off your device and reconnect it. Reset the
power by unplugging the power cord and plugging it again.
- If a "No Signal" message appears on screen , the HDMI device
isn't responding. Contact the manufacturer of the HDMI device for
further assistance.
- If you have black bars on each side of your picture (which
means the TV can not display a full-screen image), the device you
connected might have a switch or a menu option allowing you to
change the picture quality output that will fix this. Choose either
720p or 1080i.
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