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Symantec Backup Exec 3600 R2 Getting Started Manual

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Symantec Backup Exec
3600 R2 Appliance
Getting Started Guide
21239090

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Summary of Contents for Symantec Backup Exec 3600 R2

  • Page 1 Symantec Backup Exec 3600 R2 Appliance Getting Started Guide 21239090...
  • Page 2 Copyright © 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo and Backup Exec are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
  • Page 3 Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1...

  • Page 4: Technical Support

    The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
  • Page 5 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/ Customer service Customer service information is available at the following URL: www.symantec.com/business/support/...
  • Page 6 Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan customercare_apac@symantec.com Europe, Middle-East, and Africa semea@symantec.com North America and Latin America...

  • Page 7: Table Of Contents

    Contents Technical Support ....................4 Chapter 1 Introduction ................9 About the Backup Exec 3600 Appliance ..........9 About the documentation ..............9 Hardware dimensions ..............10 Power specifications ..............10 About disk modules and drives ............11 About the rear panel components ............ 11 Software overview ................
  • Page 8 Contents About recreating selection lists after server role configuration changes ................38 About changing the host name ..........38 Chapter 3 Removing and replacing components ......39 About removing and replacing components ........39 Removing a disk drive module ............40 Replacing one disk drive module .............

  • Page 9: Introduction

    This document provides quick instructions to install and set up your appliance. Documentation changes may occur after the document's initial release. Documents on the Symantec Technical Support Web site contain the most up-to-date information. See the following site for the latest information about the appliance.

  • Page 10: Hardware Dimensions

    Introduction Hardware dimensions http://www.symantec.com/business/support/index?page=landing&key=60491 http://www.symantec.com/docs/DOC5211 Hardware dimensions The Backup Exec 3600 Appliance is 1U (one rack unit) high. 1U equals 1.75 inches (4.45 centimeters). The appliance can be installed in a rack cabinet that is 19 inches (1 inch = 2.54 centimeters) wide and 40 inches deep (minimum).

  • Page 11: About Disk Modules And Drives

    172.16.111.111. NICs 2, 3, and 4 are configurable. These NICs are not bonded or teamed. The NIC5 port is reserved for Symantec Technical Support personnel only. The PCIe slot has a SAS HBA card installed. You can attach a tape device to the SAS card.
  • Page 12 Introduction About the rear panel components The following list identifies the components of the rear panel. 1 - Power supply locks 2 - Power sockets 3 - Power LEDs 4 - Top cover thumb screw 5 - NIC5 (used as an RMM Access port) 6 - PCIe expansion slot with SAS HBA card installed 7 - Power cords 8 - NIC ports 1 and 2...

  • Page 13: Software Overview

    PowerShell also lets you turn the appliance on and off. You must have Windows PowerShell 2.0 on the PC to which the appliance is attached. More information regarding PowerShell is found in the Symantec Backup Exec 3600 Administrator s Guide.
  • Page 14 Introduction Software overview System requirements (continued) Table 1-3 Item Description Internet Explorer 7 or later If you use IE9, you must add the appliance URL to the Trusted Sites zone to see all Web UI functionality. You must use Internet Explorer in Document Compatibility mode or view.

  • Page 15: Configuration

    Chapter Configuration This chapter includes the following topics: About changes to appliance configuration Factory settings Configuration guidelines Configuring the appliance About adding a Backup Exec 3600 Appliance to an existing Backup Exec environment Mounting the appliance in the rack Connecting cables and starting the appliance Setting the IP address and verifying the factory test results Performing the initial configuration Confirming the initial configuration...

  • Page 16: Factory Settings

    Configuration Factory settings One significant change from software-only releases is the method of connecting to the appliance. Previous releases required that you connect a mouse and keyboard to the server onto which the software was loaded. The software is pre-installed on the Backup Exec 3600 Appliance. The only correct initial connection to the appliance is with a Windows computer or laptop.

  • Page 17: Configuration Guidelines

    Configuration Configuration guidelines Factory settings Table 2-1 Settings Default Description IP address 172.16.111.111 NIC1 admin port Host name BEAppliance Default host name Subnet mask 255.255.0.0 Default subnet mask User name Administrator Appliance Web UI Password P@ssw0rd, where 0” is the Appliance Web UI number zero.

  • Page 18: About Adding A Backup Exec 3600 Appliance To An Existing Backup Exec Environment

    CASO environment. You need to upgrade the other servers to Backup Exec 2012 before the addition of the appliance. Several tape devices and autoloaders are compatible with the Backup Exec 3600 Appliance. You can find a list of compatible types of storage at the following URL: http://entsupport.symantec.com/umi/V-269-2...

  • Page 19: Mounting The Appliance In The Rack

    Enterprise square hole 19” racks. If your racks require different rails, contact Symantec Technical Support. Note: Symantec recommends mounting appliances in the lower portion of a rack to help lower the center of gravity. See Configuring the appliance” on page 17.
  • Page 20 Configuration Mounting the appliance in the rack Lower the chassis onto the extended rails. Be sure that the three locking pins on the sides of the chassis fit into the three slots in the extended rails. Note: The following drawings show an empty chassis. Your appliance is fully loaded, with the chassis cover installed, when it arrives from the factory.

  • Page 21: Connecting Cables And Starting The Appliance

    Configuration Connecting cables and starting the appliance Connecting cables and starting the appliance Use the following steps to connect electrical and communications cables from the appliance to the appropriate sources. All cables are connected from the rear panel of the appliance. To connect cables and start the appliance Connect a standard Ethernet cable from a Windows PC or laptop to the Ethernet port NIC1/eth0 on the appliance.

  • Page 22: Performing The Initial Configuration

    Configuration Performing the initial configuration Click OK. Veriify that the appliance is powered on. Open a Windows Web browser and enter: https://172.16.111.111/appliance To proceed, affirm the browser’s security exception. The Backup Exec 3600 Appliance Web UI displays the login page. You do not need to log in at this time.

  • Page 23: Network Setup Options

    Configuration Performing the initial configuration On the Network Configuration page, verify that the State column lists Connected for each NIC that you are using. If Unconfigured appears in the State column, verify that the cable for that NIC is connected properly. On the Network Setup screen, do one of the following: To have the IP address automatically assigned, select DHCP.

  • Page 24: Dns Configuration Options

    Configuration Performing the initial configuration Network Setup options Table 2-3 Item Description Network Properties Provides the following information: Port Type Speed State - Indicates if the cable is properly connected to the NIC. If the cable is not properly connected, the state is Unconfigured.

  • Page 25: Dns Suffix Guidelines

    A Fully Qualified Domain Name (FQDN) name must be included in the DNS server. The following example shows doo.rvr.symantec.com in the DNS suffix. Now you can ping all doo computers with their short host name.

  • Page 26: Confirming The Initial Configuration

    Restart the appliance. Note: It may take 10 minutes to 12 minutes for the appliance to restart completely. Symantec recommends that you log into the Web UI only after the following message disappears: "Appliance services are starting." Confirming the initial configuration You can verify that your initial setup and configuration steps have been completed successfully.

  • Page 27: Installing System Updates Or Patches

    Installing system updates or patches You can download and install patches or updates to the appliance after the initial configuration is completed. Symantec recommends this action before using the appliance, so that you have the most up-to-date software on your appliance before you proceed.

  • Page 28: Update Information Tab Options

    Configuration Installing system updates or patches To install the latest patches or updates Access the Appliance Web UI. Go to the Manage > Appliance > Update Information page. Click Check and Download Updates. Any relevant patches are downloaded. A message displays download in progress.”...
  • Page 29 Configuration Installing system updates or patches Manage > Appliance > Update Information page Table 2-5 Item Description Product Name Displays the product name. Product Version Displays the product version. Product Update Displays the Show last download session log link. Last Update Install Status Displays the status of the most recent update, if any.

  • Page 30: Connecting A Tape Device To The Appliance

    Configuration Connecting a tape device to the appliance Manage > Appliance > Schedule Updates page (continued) Table 2-6 Item Description Install Now Installs any available updates on the appliance. Note: The appliance requires Internet access to check the availability of updates and to install updates.

  • Page 31: About Post-Configuration Tasks And Options

    Several tape devices and autoloaders are compatible with the Backup Exec 3600 Appliance. You can find a list of compatible types of storage at the following URL: http://entsupport.symantec.com/umi/V-269-2 To connect the appliance to a tape device Obtain the SAS cable that shipped with the appliance.

  • Page 32: Configuring System Preferences On The Settings Tab

    Configuration About post-configuration tasks and options You can decide which set of tasks you want to do first: Set up backup jobs immediately. You can create backup jobs from the Manage > Remote Launch page on the Appliance Web UI. See Using the Appliance Web User Interface (UI) in the Backup Exec 3600 Appliance Administrator's Guide.
  • Page 33 NTP or None. This option is required. Hardware monitoring settings The Call Home option uploads monitored information to the Symantec Call Home server at predetermined intervals. Data from the Call Home server can be retrieved to help troubleshoot issues.
  • Page 34 Note: Although data is uploaded regularly, the Call Home system is passive. It does not send alerts or notifications. The proxy settings let you set an intermediary device between the Backup Exec 3600 Appliance and the Symantec Call Home server.
  • Page 35 Configuration About post-configuration tasks and options SNMP server settings (continued) Table 2-9 Item Description SNMP Community Lets you enter the name of the community to which these alerts are sent. For example, Backup Reporting Department. Enter a value that is configured on the SNMP server. For example, enter a company name or a name such as admin_group, public, or private.

  • Page 36: Viewing Hardware Component Fault Information

    Configuration About post-configuration tasks and options Viewing hardware component fault information You can view details about the Backup Exec 3600 Appliance by using the following steps. To view hardware component fault information Log on to the Backup Exec 3600 Appliance. Click Monitor >...

  • Page 37: About Server Roles

    Configuration About server roles Hardware component fault information (continued) Table 2-11 Item Description RAID Displays status information about the two RAID cards that are not hot-swappable inside your appliance. One RAID card is configured as RAID1 for the OS volume, the other RAID card is configured as RAID5 for the data volume.

  • Page 38: About Recreating Selection Lists After Server Role Configuration Changes

    Configuration About server roles See the chapter Symantec Backup Exec Central Admin Server Option in the Symantec Backup Exec Administrator s Guide for details. Managed Backup Exec server See the topic Push-installing a managed Backup Exec server from the central administration server in the Symantec Backup Exec Administrator s Guide for details.

  • Page 39: Removing And Replacing Components

    Chapter Removing and replacing components This chapter includes the following topics: About removing and replacing components Removing a disk drive module Replacing one disk drive module About replacing more than one disk drive module About replacing the appliance About removing and replacing power supply modules About replacing hardware About hot-swappable, customer-replaceable units (CRUs) About removing and replacing components...

  • Page 40: Removing A Disk Drive Module

    Removing and replacing components Removing a disk drive module For static-sensitive devices, electrostatic discharge (ESD) can damage electronic components. Handle disk drives correctly to prevent damage. CAUTION Wear a wrist strap to prevent static discharge. Touch a grounded metal object before removing the disk drive from the antistatic bag.

  • Page 41: Replacing One Disk Drive Module

    Note: Make sure that the replacement hard drive has the same physical appearance and the same connectors as the hard drive that was removed. To replace one disk drive module Go to the following Symantec Technical Support Web site to obtain instructions for replacing a defective drive: www.symantec.com/business/support/ With the drive tray lock fully open, orient the replacement disk drive module with the label on top and the visible components on the bottom.

  • Page 42: About Replacing More Than One Disk Drive Module

    RAID configuration rebuilds the virtual disk. No disaster recovery or further action is required. About replacing more than one disk drive module Go to the following Symantec Technical Support Web site to obtain instructions for replacing defective drives: www.symantec.com/business/support/ Several sets of instructions must be completed if more than one disk drive requires replacement.

  • Page 43: Removing A Power Supply Module

    Removing and replacing components About removing and replacing power supply modules Warning: Personal injury can occur from a hot power supply unit. Allow the power supply unit to cool before servicing. Before touching the blade or electronic components, make sure to wear an ESD wrist strap.

  • Page 44: About Replacing Hardware

    Removing and replacing components About replacing hardware About replacing hardware If hardware needs to be replaced, please contact Technical Support for assistance. About hot-swappable, customer-replaceable units (CRUs) The following components can be removed and replaced. Four SAS externally accessible disk drives You can remove one faulty disk drive while the appliance is turned on.

  • Page 45: Environmental Specifications

    Chapter Environmental specifications This chapter includes the following topics: About environmental specifications About environmental specifications The following table provides the environmental ranges that are required for proper operation of the Backup Exec 3600 Appliance. Environmental requirements Table 4-1 Component Details Operating temperature 10°C to 35°C (41°F to +95°F) When the altitude ranges from -60 meters...
  • Page 46 Environmental specifications About environmental specifications Environmental requirements (continued) Table 4-1 Component Details Operating altitude -30.5 meters to +3,000 meters Noise < 72 decibels, A-weighting The maximum noise of the Backup Exec 3600 Appliance when the ambient temperature is 25°C. System cooling 2550 BTU/hr...

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