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Optical Discs
Why does my computer freeze when I try to read a disc?
The disc that your computer is trying to read may be dirty or damaged. Follow these steps:
1
Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.
2
Remove the disc from the optical disc drive.
3
Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs
What should I do if the drive tray does not open?
❑ Make sure your computer is on.
❑ Push in the optical disc drive tray.
❑ If this does not work, click Start and Computer, right-click the optical disc drive icon, and select Eject.
❑ Try restarting your computer.
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Troubleshooting
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for instructions.
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