Sony Walkman 3-877-773-13 (1) Operation Manual page 25

Troubleshooting (continued)

If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound. • The volume level is set to zero.
 Turn the volume up (  page 10).
• The headphone jack is not connected properly.
 Connect the headphone jack properly (  page 10).
• The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash memory.
 If "NO DATA" appears, transfer audio file(s) from the
computer.
Songs cannot be played. • The battery power is consumed.
 Charge the battery fully (  page 15).
 If the player does not react, even after charging the battery,
press the RESET button to reset the player (  page 47).
• File content, such as a subscription, etc., is beyond the
expiration/playback time restriction.
 A file that is beyond its expiration/playback time restriction
cannot be played. Update the file using your software.

Symptom Cause/Remedy
Noise is generated. • A device emitting radio signals, such as a mobile phone is being
used near the player.
 When using such devices as mobile phones, keep them away
from the player.
• Audio data is damaged.
 Delete the audio file(s) then transfer again. When
transferring audio files, close any other applications to avoid
file damage.
Buttons do not work.
• The HOLD switch is set to the direction of the arrow (  ).
 Slide the HOLD switch to the opposite direction of the arrow
(  ) (  page 11).
• The player contains moisture condensation.
 Wait a few hours to let the player dry.
• The remaining battery power is low or insufficient.
 Charge the battery power by connecting to the computer ( 
page 14).
 If the player does not react, even after charging the battery,
press the RESET button to reset the player (  page 47).
Playback does not stop. • With the player, there is no difference between stopping and
pausing. When you press the  button,  appears and
playback pauses/stops.
It takes time to start up the player. • It may take time to start up the player if many files or folders are
stored on the player, or if audio data transferred to the player
has a lot of ID3 tag information. Wait until the start-up
animation appears.

Continued 