Sony ROLLY SEP-30BT Operating Instructions Manual page 26

Troubleshooting
(continued)
Playing music/motion
Symptom
Buttons do not work.
Playback does not start even if you
click the Play button.
There is no sound.
Noise is generated.
Motion is not played.
The side lamps light up in red, and
the player skips the track you want to
listen but plays the next track.
0
Cause/Remedy
The player contains moisture condensation.

Wait for a few hours to let the player dry.

The remaining battery power is low or insufficient.

 Charge the battery sufficiently ( page 12)

If nothing happens after you charge the battery

sufficiently, press the Reset button to reset the player
( page 49).

Repeat inserting and removing the battery several times.

The Power switch is set to OFF.

Set the Power switch to ON.

The volume may be set to the minimum. Adjust the

volume ( page 30).

 A device emitting radio sounds, such as a mobile phone, is
being used near the player.
When using devices such as mobile phones, keep them

away from the player.
The remaining battery power is insufficient.

Charge the battery sufficiently ( page 12)


The assigned motion does not involve movement.

Check the motion data on Rolly Choreographer.

You click the Play-button only once.

Double-click the Play-button.

The music or motion file is damaged.

Symptom Cause/Remedy
The side lamps light up in red, and Movable parts (arms, wheels) have been tucked in or have

motion is not played. collided against something.
Free the movable parts from obstacles. When the side

lamps go out, double-click the Play button. The player
will start playing motion.
The music or motion file is damaged.

The Play-button indicator flashed, If heat is built up in the player, the player stops playback

and music playback stopped automatically, and enters power-saving mode.
automatically.
The Play-button indicator flashed, If heat is built up in the player, the player stops playing

and motion playback stopped motion automatically, and continues playing music only.
automatically.
The left and right shoulders are out The shoulders may come out of position depending on the

of position. circumstances where the player is used. For a remedy, visit
the website below.
For customers in the USA:
http://www.sony.com/rollysupport
For customers in Canada:
English http://www.sony.ca/ElectronicsSupport/
French http://fr.sony.ca/ElectronicsSupport/
The player gets warm.  The player gets warm during operation. This is normal
and not cause for concern.
Motion and side lamps do not act Due to the characteristics of the player, motion and side

according to the motions created lamps may act differently from those same motions
using Rolly Choreographer. created using Rolly Choreographer.
continued

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