Troubleshooting Software - Sony PCG-XG38 Primary User Manual

My PC card is not working
Make sure the PC card is compatible with Microsoft® Windows®.
Use the Sony Notebook Setup utility to disable devices you are not currently
using.
If you are using two PC cards, use the Sony Notebook Setup utility to disable
the devices you are not currently using.

Troubleshooting software

My software program stops responding or crashes
Contact the software publisher or designated provider for technical support. See
the "About Software" section of this manual.
When I click an application icon, the message "You must insert the application
CD into your CD-ROM (DVD-ROM/CD-RW) drive" appears and the software does
not start
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
Make sure you place the CD in the tray with the label side facing up.
I hear background "noise" while using Windows Media Player to play my music CDs
Sony suggests using the preinstalled Media Bar software to play audio CDs.
I can not use the DVgate software
If your notebook is using the Ultimate Battery Life profile for its power saving mode,
you cannot use DVgate or Smart Connect software. Please select another profile.
My voice-related software does not work properly
Disable echo function of the microphone by taking the following steps:
1 Click Start, point to Settings, and then point to Control Panel.
2 Click Yamaha DS-XG.
3 Click the Echo tab and remove the checkmark. Click OK.
Contact the software publisher or designated provider for technical support
Troubleshooting
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