Troubleshooting; Self-Diagnosis Function; Inserting And Removing A Trouble Symptoms And Remedies - Sony WEGA KLV 21SG2 Operating Instructions Manual

Additional Information
Additional
Information

Troubleshooting

If, after reading the following instructions, you
have additional questions related to the use of
your Sony TV, please call one of the following
numbers.
Customers in the continental United States
contact the Direct Response Center at:
1-800-222-SONY (7669)
Customers in Canada contact the Customer
Relations Center at:
1-877-899-SONY (7669)

Self-diagnosis function

Trouble symptoms and remedies
Problem
No picture.
Cannot receive any channels.
Cannot receive upper
channels (UHF) when using
an antenna.
TV is locked to one channel.
Cannot receive any channels
when using cable TV.
Cannot receive or select
channels.
The TV turns off
automatically.
(The TV enters the standby
mode.)
Some video sources do not
appear.
72
Possible remedies
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Set "Cable" to "Off" in the
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 20).
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 20).
• Check your Channel Fix setting (page 21).
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 20).
• Make sure "Cable" in the
• Perform Auto Program to add receivable channels that are not presently in the TV's
memory (page 20).
• This TV automatically changes to the standby mode after displaying the message "TV will
turn off soon" if it receives no broadcast or input signal through the connected equipment
for 10 minutes.
• Check that the Sleep timer is activated (page 50).
• Check the connection between the optional video equipment and the TV.
• Press TV/VIDEO on the remote control (page 28).
• When you connect video equipment to both the VIDEO and the S VIDEO input jacks, make sure
"Auto YC" in the (Setup) menu is set to "On" to view the S VIDEO input (page 12).
Self-diagnosis function
The TV is equipped with a self-diagnosis function. If
there is a problem with your TV, the
(Standby/Sleep) indicator on the front panel will
flash repeatedly in red. Writing down the duration of
flashes and interval between flashes helps you
inform qualified Sony personnel of the TV's
condition.
1
Measure how long the
indicator flashes and stops flashing.
For example, the indicator flashes for 2 seconds,
stops flashing for 1 second, and flashes for 2
seconds.
2
Press (power) on the TV to turn it off, and
I
disconnect the power cord, then inform qualified
Sony personnel or the Direct Response Center/
Customer Relations Center of how the indicator
flashes (duration and interval).
(Channel) menu (page 20).
(Channel) menu is set to "On" (page 20).
1/
1/
(Standby/Sleep)
indicator (flashing in red)
(Standby/Sleep)
1/