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Black Box Voice Pro FX700A Manual

Black Box Voice Pro FX700A Manual

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CUSTOMER
SUPPORT
INFORMATION
Voice Pro
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
JANUARY 2001
FX700A
FX701A
FX702A

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Summary of Contents for Black Box Voice Pro FX700A

  • Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 2 FCC INFORMATION FEDERAL COMMUNICATIONS COMMISSION INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 3 VOICE PRO FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT 1. The Federal Communications Commission (FCC) has established rules which permit this device to be directly connected to the telephone network with standardized jacks. This equipment should not be used on party lines or coin lines.
  • Page 4 Repairs to certified equipment should be made by an authorized maintenance facility—in this case, Black Box. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
  • Page 5 VOICE PRO NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 6 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
  • Page 7 VOICE PRO TRADEMARKS USED IN THIS MANUAL Any trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

  • Page 8: Table Of Contents

    CONTENTS Contents Chapter Page Quick Start Guide ..........10 1.

  • Page 9: Chapter Page

    VOICE PRO Chapter Page 4.5 System Operating Tips ........56 4.6 Auto Attendant Mode .
  • Page 10 CONTENTS Chapter Page 5.21 Caller Options ......... 87 5.21.1 Direct Dialing an Extension.

  • Page 11: Quick Start Guide

    VOICE PRO Quick Start Guide Step 1: Remove the contents from the box. You should have received: • Voice Pro system • Power supply (wall-mounted transformer that plugs into an AC outlet) • This users’ manual • Double-ended, 7-ft. (2.1-m) line cords ([2] for FX700A, [6] for FX701A and FX702A) •...
  • Page 12 QUICK START GUIDE Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 Figure Q-1. Powering up the Voice Pro. Step 3: Connect one-line telephones to the Voice Pro. The Voice Pro system supports up to six telephone extensions. Single- (one-) line telephones plug directly into the desired jack on the Voice Pro (see Figure Q-2).
  • Page 13 VOICE PRO Step 4: Connect two-line telephones to the Voice Pro. If you are connecting a two-line telephone to the Voice Pro, follow these steps: a. If your two-line telephone has one jack on the back of the telephone, connect a line cord to the rear of the telephone.
  • Page 14 QUICK START GUIDE Step 5: Connect four-line telephones to the Voice Pro 4 x 8 and 4 x 12 (FX701A and FX702A). Connect both line cords from your phone to the line splitters as shown in Figure Q-5. Then, using the four 6-inch (15.2-cm) cords included, connect them from the splitters to the desired extensions on the Voice Pro.
  • Page 15 VOICE PRO Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 Figure Q-6. Connecting two telephone lines to the Voice Pro, example 1. Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 Figure Q-7.
  • Page 16 QUICK START GUIDE Step 7: Connect a music source. Use the included 6-ft. (1.8-m) cable with 3.5-mm headphone jacks at each end to connect a music source to the Voice Pro. Connect one end of the cable to the music jack on the Voice Pro and the other end to the music source (radio, CD player, etc.).
  • Page 17 VOICE PRO Enter 1 for AM or 2 for PM. Press the # key. 6. Set the date. While still in programming mode, press 20 followed by the # key. Enter the month (one or two digits; for example, press 3 for March, 11 for November) followed by the # key.

  • Page 18: Specifications

    CHAPTER 1: Specifications 1. Specifications Interface—Public Switched Telephone Network (PSTN) Line Type—2-wire analog dialup Operation—Full duplex Indicators—(3) LEDs: Power, In-Use, Full Connectors—FX700A: (6) RJ-11 for equipment connections, (2) RJ-11 for line connections, (1) RJ-11 for software development (not used); FX701A: (8) RJ--11 for equipment connections, (4) RJ-11 for line connections, (1) RJ-11 for software development (not used);...

  • Page 19: Introduction

    VOICE PRO 2. Introduction 2.1 Overview The Voice Pro combines a voice-mail system and a digital hybrid telephone switch. This means that you can use the Voice Pro as a standalone system or ahead of any existing PBX or key telephone system. Your Voice Pro system is designed for the small-office/home-office customer.

  • Page 20: Power Supply

    CHAPTER 2: Introduction 2.3 Power Supply A 120-VAC power supply is provided. We strongly recommend that you install a surge protector at the dedicated outlet for the Voice Pro. This will protect the system from a sudden increase in voltage (for example, during a thunderstorm). Recommended power supply configuration Power Surge...

  • Page 21: Key System Or Pbx

    VOICE PRO 2.6 Key System or PBX • The Voice Pro 2 x 6 (FX700A) can be installed ahead of any key or PBX system or standalone. • The Voice Pro 4 x 8 or 4 x 12 (FX701A or FX702A) may also be installed ahead of any key system or PBX.

  • Page 22: Installation

    CHAPTER 3: Installation 3. Installation 3.1 Overview You can begin using your Voice Pro system in just minutes by following these four easy steps. 1. Connect the telephone company lines to the Voice Pro’s rear panel. 2. Connect your telephones and other equipment to the extension ports. 3.

  • Page 23: Connecting The Telephone Company Lines

    VOICE PRO 3.2 Connecting the Telephone Company Lines 3.2.1 V 6 (FX700A) C OICE ONFIGURATION Voice Pro 2 x 6 Rear Panel Voice Pro-206 Series Rear Panel Reset Music RS232 Ext13 Ext11 Ext10 Line 2 Line 1 Ext15 Ext14 Ext12 Voice Pro 1.

  • Page 24: Voice Pro 4 X 12 (Fx702A) Configuration

    CHAPTER 3: Installation 3.2.3 V 12 (FX702A) C OICE ONFIGURATION Voice Pro 4 x 12 Rear Panel Voice Pro-412 Series Rear Panel Reset Music RS232 Line 4 Line 3 Line 2 Line 1 Voice Pro 1. Plug one end of a modular line cord into the connector on the VP unit marked Line 4 Line 1.

  • Page 25: Key System Or Pbx Connections

    VOICE PRO 3.3.2 K PBX C YSTEM OR ONNECTIONS Voice Pro 2 x 6 Rear Panel Voice Pro-206 Series Rear Panel Reset Music RS232 Ext15 Ext14 Ext13 Ext12 Ext11 Ext10 Line 2 Line 1 Voice Pro KSU or PBX CO 1 CO 2 CO 3 CO 4...

  • Page 26: Installing The Power Supply

    CHAPTER 3: Installation NOTE The RS-232 jack is reserved for software-development use only. 3.5 Installing the Power Supply Follow the steps listed in Figure 3-6 to install the power supply. 1. Install a surge protector into the outlet or UPS dedicated to your VP system.

  • Page 27: System Startup

    VOICE PRO 3.6 System Startup Follow the steps listed in Figure 3-7 to start up the system. Voice Pro Top Panel Voice Logic Voice Pro PWR In Use Full 1. When power is supplied to the unit, all lights on the unit will blink.

  • Page 28: Installing An External Music Source

    CHAPTER 3: Installation 3.7 Installing an External Music Source Follow the steps listed in Figure 3-8 to install an external music source. Voice Pro 2 x 6 Rear Panel Voice Pro-206 Series Rear Panel Reset Music RS232 Ext15 Ext14 Ext13 Ext12 Ext11 Ext10...

  • Page 29: Voice Pro Indicators And Buttons

    VOICE PRO 3.9 Voice Pro Indicators and Buttons 3.9.1 T ANEL NDICATORS The top section of Figure 3-9 describes the Voice Pro’s indicators, located on the top panel. Voice Pro Top Panel Functions Voice Logic Remains lit when the memory in the VP unit is full.

  • Page 30: Programming The Voice Pro System

    CHAPTER 4: Programming the Voice Pro System 4. Programming the Voice Pro System The Voice Pro has been designed with voice prompts that make programming The Voice Pro system quick and easy. You can program your system without using this manual;...

  • Page 31: Quick Start: Program Your Voice Pro System

    VOICE PRO Table 4-1 (continued). Program guide Program Number Program Name Day Greeting Assignment Night Greeting Assignment Weekend Greeting Record System Greetings Reset Mailbox Password Enable/Disable Auto-Attendant Mode Invalid entry Message-Waiting Light Rings to Auto-Attendant Assign Fax CO Line Record Call-Screening Greeting Weekend Time Set Invalid entry Outstanding Messages...
  • Page 32 CHAPTER 4: Programming the Voice Pro System 1: A CCESS PROGRAM MODE FROM A CONNECTED STATION 1. Pick up the corded handset and listen for a dial tone. 2. Press #. 3. When prompted for the password, enter the default password 1 2 3 4 and press #.
  • Page 33 VOICE PRO 4: S ET THE DATE Sets the current month, day, year, and day of the week. 1. Remain in programming mode, and when prompted for the program number, enter 20. 2. Press #. 3. Enter the month (valid entries are 1 – 12) and press #. For example, press 3 for March or 9 for September.

  • Page 34: Touch-Tone Telephone

    CHAPTER 4: Programming the Voice Pro System NOTES You may exit programming mode at any time by dialing * *. When you hear “Good-bye,” you have exited programming mode. indicates that the program can be monitored using Program 50 (50#). See Program 50 for details.
  • Page 35 Remember your password. If you forget it, you must either use the hardware reset button, which returns system program settings to their default states, or call Black Box Technical Support at 724-746-5500 to reset the password for you. 2: I...
  • Page 36 CHAPTER 4: Programming the Voice Pro System 3: A ROGRAM SSIGN STATIONS TO TELEPHONE LINES This program determines which extensions may access which telephone lines. 1. While in programming mode, and when prompted for the program number, enter 3. 2. Press #. 3.
  • Page 37 VOICE PRO 2. Press #. 3. When prompted for a line number, press 1 (for Line 1), and then press #. 4. When prompted for the extension number, enter the number of the extension that the door is to ring on, and then press #. If you want it to ring in succession on more than one extension, enter the numbers of the extensions followed by #.
  • Page 38 CHAPTER 4: Programming the Voice Pro System NOTE All incoming faxes will be automatically switched to the assigned station. Refer to Program 31 for additional setup information. 8: S ROGRAM ET TIMER FOR HOLD RECALL AND PARK ORBIT This program sets a recall timer in seconds. Calls placed on hold or in a park orbit will ring back to the station that initiated the hold when the timer expires.
  • Page 39 VOICE PRO 10: S ROGRAM ET THE VOICE MESSAGE LENGTH 1. While in programming mode, and when prompted for the program number, enter 10. 2. Press #. 3. When prompted to set the voice message length, enter the number in seconds, and then press #.
  • Page 40 CHAPTER 4: Programming the Voice Pro System 4. Enter the minute (valid entries are 00–59), and then press #. 5. Press 1 for AM or 2 for PM, and then press #. 6. Enter the hour night mode is to end (valid entries are 1–12), and then press 7.
  • Page 41 VOICE PRO 3. When prompted to specify the greeting, enter the greeting number (0–99) and then press #. 4. When prompted to specify the incoming lines that the greeting is to answer, enter the line numbers, and then press #. (Default: Greeting 1 is assigned to all incoming lines.) For example, if Greeting 2 is to be answered on Lines 2 and 3, enter 2#23#.
  • Page 42 CHAPTER 4: Programming the Voice Pro System 1. While in programming mode, and when prompted for the program number, enter 17. 2. Press #. 3. When prompted enter the station number to be screened. Press #. 4. Enter the outside number to forward calls to, and then press #. Default: No remote screening.
  • Page 43 VOICE PRO For example, to set the time to 3:04 PM, dial 3#04#2#. (3 is the hour, 04 is the minutes, 2 is PM). 20: S ROGRAM ET THE DATE Sets the current month, day, year, and day of the week. 1.
  • Page 44 CHAPTER 4: Programming the Voice Pro System Default: System greeting for daytime calls, that is, normally used during business hours. 22: A ROGRAM SSIGN GREETINGS TO LINES FOR DAY MODE Use this program if you want to have a separate greeting for incoming lines in the day mode of operation (for example, if two different companies are using the Voice Pro).
  • Page 45 VOICE PRO 1. While in programming mode, and when prompted for the program number, enter 23. 2. Press #. 3. When prompted to specify the greeting, enter the greeting number (1–99) and then press #. 4. When prompted to enter the line number, enter the line or lines to play the selected greeting.
  • Page 46 CHAPTER 4: Programming the Voice Pro System NOTE Weekend mode of operation overrides day and night mode. When the system is in weekend mode, the auto-attendant answers immediately and plays the specified weekend greeting assigned. Use Program 25 to record greetings to be assigned. Greetings may be assigned on a per- line basis, and on a per-mode-of-operation basis (day, night, or weekend mode).
  • Page 47 VOICE PRO 2. Press #. 3. Press 1 to enable auto-attendant or press 2 to disable feature, and then press Default: Auto-attendant is automatically enabled. 28: R ROGRAM ECORD DIRECTORY NAMES 1. While in programming mode, and when prompted for the program number, enter 28.
  • Page 48 CHAPTER 4: Programming the Voice Pro System 4. If there are no extensions that have a message-waiting light, dial # when prompted to enter the extension number and all message-waiting lights will be disabled. Default: All stations have the message-waiting light enabled. 30: S ROGRAM ETS NUMBER OF RINGS BEFORE CALL IS FORWARDED TO AUTO...
  • Page 49 VOICE PRO NOTE The system will listen for a fax tone for 2 to 5 seconds. If a fax tone is detected, the call is automatically switched to the fax machine; otherwise, the auto-attendant will answer the call. Refer to Program 7 for additional setup information.
  • Page 50 CHAPTER 4: Programming the Voice Pro System 5. Enter the start minute (valid entries are 00–59) and press #. 6. Press 1 for AM or 2 for PM, and then press #. 7. Enter the stop day using the numbers listed in step 3. 8.
  • Page 51 VOICE PRO 36: I “ ” ROGRAM NSTALL GREETING ONLY MAILBOXES This program has been disabled, since all mailboxes that are not associated with a valid extension number are set as greeting-only mailboxes. Greeting-only mailboxes differ from normal mailboxes in that they do not allow a caller to leave a voice-mail message.
  • Page 52 ELEPHONE LINE CENTRAL OFFICE HOOK FLASH TIME CAUTION Do not change this setting without first consulting Black Box Technical Support at 724-746-5500. The hook flash time(or flash time) that is sent over the CO line (flash 52) can be changed to accommodate different countries’ flash times to better use the indicates that the program can be monitored using 50#.
  • Page 53 VOICE PRO telephone company or PBX provider features. Telephone company features such as three-way calling, call waiting, and call transfer to another telephone number all require issuing a flash on the CO line. The flash time may be adjusted from 100 ms to 250 ms.
  • Page 54 CHAPTER 4: Programming the Voice Pro System 1. While in programming mode, and when prompted for the program number, enter 42. 2. Press #. 3. When prompted, enter the extension(s) to follow toll restriction. For example, dial 10111415 for extensions 10, 11, 14, and 15. 4.
  • Page 55 VOICE PRO Example results: In this example, restriction is set for no long distance (1) or operator assistance (0). With the exception of 1-800 and 1-888, toll-free calls to Dallas, Texas (1-214). Default: No toll restrictions or exceptions assigned. NOTE For related programming, see Program 42 to set toll restriction and exception numbers to extensions.
  • Page 56 CHAPTER 4: Programming the Voice Pro System 4. When prompted, enter 1 for a mailbox, 2 for an extension, 3 for a greeting, or 0 to delete the dialed digit(s) previous setting. Example: 2 (for an extension). When prompted, enter the extension number(s). For example, 15101112 ( for extensions 15, 10, 11, and 12).

  • Page 57: System Operating Tips

    VOICE PRO 92: S ROGRAM OFTWARE VERSION NOTIFICATION 1. While in programming mode, and when prompted for the program number, enter 92. 2. Press #. Result: System will notify you as to the current software version of your Voice Pro. 99: R ROGRAM ESET SYSTEM...
  • Page 58 CHAPTER 4: Programming the Voice Pro System You can customize your Voice Pro system by: • recording up to 99 greetings to direct your callers (Program 25). • recording a weekend greeting and enabling weekend mode (Programs 33 and 34). •...

  • Page 59: Auto Attendant Mode

    VOICE PRO 4.6 Auto Attendant Mode When the Voice Pro system is initially installed and powered up, it will default to auto-attendant mode and all callers are greeted by the system greeting. Once you program your system, your callers can be greeted with one of six customized greetings, as described below.

  • Page 60: Key System Or Pbx Operation

    CHAPTER 4: Programming the Voice Pro System Typical greeting for a home office: “You have reached Home Office Inc. I am either out of the office or on another phone call, so please dial 310 to leave a message. I will get back to you as soon as possible.

  • Page 61: Using The Voice Pro System

    VOICE PRO 5. Using the Voice Pro System This section provides you with detailed instructions for using all of the basic and advanced features on your Voice Pro system. You will learn about: • Internal and external calling • Paging •...
  • Page 62 CHAPTER 5: Using the Voice Pro System To make an outbound call on a specific telephone line: 1. Lift the receiver. 2. Press *. 3. Dial 8 and the line number. (For example, 81 for Line 1, 82 for Line 2, 83 for Line 3, and 84 for Line 4.) 4.

  • Page 63: Flash Key

    VOICE PRO 5.2 Flash Key The Flash key on your telephone activates most of the Voice Pro features. If your phone does not have a Flash key, use the hook-switch instead. Press the Flash key to activate features. For phones that do not have a Flash key, depress the hook-switch for about 1/2 second and release to activate features.

  • Page 64: Call Waiting

    CHAPTER 5: Using the Voice Pro System 5.3 Call Waiting Follow the instructions in Figure 5-2 to use call waiting. 1. While on a call, you will hear a "call- 3. Dial 5 2. waiting" beep. The first caller is put on hold and you 2.

  • Page 65: Call Pickup

    VOICE PRO 5.4 Call Pickup You can answer a call that is ringing at another station from an idle station, or when you are on a call. From an idle station: 1. Lift the receiver. 2. Dial * 5 0. The call on the ringing station has been accessed.
  • Page 66 CHAPTER 5: Using the Voice Pro System Conference Call A: 1 outside and 2 inside parties 1. While on an outside call, press Flash. 2. Dial 5 1. You will receive an internal dial tone. Flash Redial Flash Redial 3. Dial an internal station number, for 4.
  • Page 67 VOICE PRO Conference Call B: 2 outside and 1 inside party 1. While on an outside call, press Flash. 2. Dial 5 1. You will receive an internal dial tone. Flash Redial Flash Redial 3. Dial 9 to access an outside line. 4.

  • Page 68: Door Chime Box

    CHAPTER 5: Using the Voice Pro System 5.6 Door Chime Box You can program any station on your Voice Pro as a door station. Once installed and programmed, the door chime can be accessed and answered like any other station on your system. To answer the door: 1.

  • Page 69: Fax Switching

    VOICE PRO 5.7 Fax Switching Follow the steps described in Figure 5-5 for fax switching. 1. Incoming faxes are automatically switched to fax machine. Switched to fax machine. Incoming fax Voice Logic Incoming call on fax line Voice Pro PWR In Use Full Call is answered by greeting, "Hello, thank you for calling.."...

  • Page 70: Place A Call On Hold

    CHAPTER 5: Using the Voice Pro System 5.8 Place a Call on Hold Follow the instructions listed in Figure 5-6 to place a call on hold. 1. Press the Flash key or depress the 2. Hang up. hook-swich for about 1/2 second and Note: The call will ring back if the release.

  • Page 71: Call Screening

    VOICE PRO 5.10 Call Screening You can screen your incoming telephone calls locally and remotely. All it takes is some simple programming and you can enable or disable screening mode. 5.10.1 H CREENING See Figure 5-7 for details. Voice Logic 1.

  • Page 72: Enable/Disable Call Screening (Local)

    CHAPTER 5: Using the Voice Pro System 5.10.2 E NABLE ISABLE CREENING OCAL 1. Lift the receiver. 2. Dial * #. 3. Dial 3 #. 4. Do one of the following: To enable call screening, dial 1 #. To disable call screening, dial 2 #. 5.

  • Page 73: Announced Transfer

    VOICE PRO 5.11.1 A NNOUNCED RANSFER 1. While talking on an outside line, press Flash. 2. Dial a station number. 3. When the called party answers, announce the call. 4. Hang up. 5.11.2 U NANNOUNCED RANSFER 1. While talking on an outside line, press Flash. 2.

  • Page 74: Paging

    CHAPTER 5: Using the Voice Pro System 5.12 Paging You can page (ring) all idle stations, except the fax and door stations. 1. Lift the receiver. 3. Press 7. 2. Press *. All idle stations will be paged (ring). The first station to pick up will be connected to the paging station.
  • Page 75 VOICE PRO 4. Dial: another station number, or a mailbox number, or an off-site number (toll charges may apply). 5. Press #. 6. Press: 1 to forward all calls, or 2 to forward busy or ring-no-answer calls. 7. Press #. 8.

  • Page 76: Intercom Calls

    CHAPTER 5: Using the Voice Pro System 5.14 Intercom Calls 5.14.1 P LACING AN NTERCOM To place an intercom call, follow the steps listed in Figure 5-9. 1. Lift the receiver. 3. Dial station number. 2. Press * to receive an internal dial tone. Flash Redial Flash...

  • Page 77: Virtual Extensions

    VOICE PRO 5.16 Virtual Extensions You have access to virtual extensions or parking orbits. Place calls in a parking orbit when you want to place the call on hold and retrieve it from any station. The available orbit numbers are 60–69. To park and retrieve a call, follow the steps listed in Figure 5-10.

  • Page 78: Two-Way Recording

    CHAPTER 5: Using the Voice Pro System NOTES If you do not receive a confirmation tone when dialing an orbit number (step 3), press Flash to retrieve the caller, and repeat procedure making sure to select an alternate orbit number. A parked call will ring back to its original station if the recall timer expires before it is picked up at another station.

  • Page 79: Access Your Voice Mailbox

    VOICE PRO 5.18 Access Your Voice Mailbox You can access your voice mailbox locally or remotely. Follow the steps listed in Figures 5-11a and 5-11b. For local access: For remote access: 1. Lift the receiver and press *. 1. From a remote location, dial the acess number to the VP voice mail system.

  • Page 80: Voice Mailbox Options

    CHAPTER 5: Using the Voice Pro System 5. While the personal greeting is playing, 6. At the prompt, enter your mailbox press *. password and then press #. NOTE: The default password is 4321 for all Note: The default password is 1 plus the mailboxes with extensions, and *99 for all mailbox number, e.g.
  • Page 81 VOICE PRO PTION EFORE OR FTER ISTENING TO A ESSAGE • Press 1 to play the next message. Figure 5-12. Press 1 to play messages. • Press 2 to delete the message. Figure 5-13. Press 2 to delete the message. •...
  • Page 82 CHAPTER 5: Using the Voice Pro System • Press 4 to replay the message. Figure 5-15. Press 4 to replay the message. • Press 7 to undelete all previously deleted messages. Figure 5-16. Press 7 to undelete all previously deleted messages. NOTE Once you exit your mailbox, messages can no longer be undeleted.
  • Page 83 VOICE PRO • Press 9 to program your voice mailbox. Figure 5-18. Press 9 to program your voice mailbox. • Press * to go to another mailbox. Figure 5-19. Press * to go to another mailbox. PTION HILE ISTENING TO A ESSAGE •...
  • Page 84 CHAPTER 5: Using the Voice Pro System • Press 2 to delete the current message being played. Figure 5-21. Press 2 to delete the current message being played. • Press 3 to skip to the next message. Figure 5-22. Press 3 to skip to the next message. •...
  • Page 85 VOICE PRO • Press 6 to fast forward in five-second increments. Figure 5-25. Press 4 to fast forward in five-second increments. • Press 7 to decrease the message volume. Figure 5-26. Press 7 to decrease the message volume. • Press 8 to forward the message to another mailbox. Figure 5-27.

  • Page 86: Program Your Voice Mailbox

    CHAPTER 5: Using the Voice Pro System NOTE The message will automatically be saved when any option is pressed, with the exception of pressing 2. 5.20 Program Your Voice Mailbox When you access your voice mailbox and select option 9, you can change your password, record your personal greeting, and program a message alert.

  • Page 87: Recording Your Personal Greeting

    VOICE PRO NOTE To disable password security of your mailbox, press # instead of entering a new password. This will allow full access to your mailbox by simply pressing #. 5.20.2 R ECORDING ERSONAL REETING Follow the steps listed in Figure 5-30 to record your personal greeting. 1.

  • Page 88: Disabling Message Alert

    CHAPTER 5: Using the Voice Pro System Standard pager example 9999999 Pager number Enter Separator program Code on pager to notify you that a message was left in your VP mailbox. Sky pager example 9999 9999999 Enter Separator Separator program Pager number Pager company number Code on pager to notify...

  • Page 89: Direct Dialing An Extension

    VOICE PRO • access the phone directory. • access a voice mailbox and leave a message. 5.21.1 D IRECT IALING AN XTENSION While the greeting is playing, dial the two-digit extension of the party the caller wants to reach. The call is transferred to the extension. You can then program the system to transfer unanswered calls to a voice mailbox.
  • Page 90 CHAPTER 5: Using the Voice Pro System 1. Incoming call is answered by 2. Caller dials mailbox number, e.g. 316. greeting, and caller is asked to Voice mailbox is accessed and personal dial a mailbox number. greeting is played. "Hello, you have reached “Hello, to leave a message, Voice Logic.

  • Page 91: Additional Tips For Using The System

    VOICE PRO 5.22 Additional Tips for Using the System Try the following tips to use the system to your best advantage. 5.22.1 A CCESSING ELEPHONE OMPANY USTOM EATURES Many of the custom features offered by local telephone companies make use of the * and # keys for activating a service.

  • Page 92: Appendix: Programming Changes Record

    Appendix: Programming Changes Appendix: Programming Changes Use this chart to keep track of all programming changes. Program Program Name Default Setting Programmed Setting Number System Password 1234 Lines Installed 1 2 3 4 Line Access All lines all ext. Line Ringing Ext.
  • Page 93 VOICE PRO Program Program Name Default Setting Programmed Setting Number Call Forwarding None Remote Call Screen None Extension Call None Screening Time Set 12:01 AM Date Set Jan. 1 Record main greeting 0 - All Lines (See Program 25 for 0 - night instructions on 0 - day...
  • Page 94 Appendix: Programming Changes Program Program Name Default Setting Programmed Setting Number Record Directory Greeting 9 Message-Waiting All enabled Light Rings to Auto- 3 for each line Attendant Fax Line Assignment None Record Call Screening Default Screen- Greeting ing Greeting Weekend Time Set Sat.
  • Page 95 VOICE PRO Program Program Name Default Setting Programmed Setting Number CO Hook Flash Time 0.5 seconds (500 ms) Volume Adjustment System Grts. 23 Recorded Grts. 21 Toll Restriction None Stations Restriction Numbers None Exception Numbers None Dialed Digits Assign- 0 = Operator ext. 10 ment 1 = Not assigned Any digit(s) from 1-99...
  • Page 96 Appendix: Programming Changes Program Program Name Default Setting Programmed Setting Number Monitor System Settings Hardware Version Software Version System Reset Default System Exit Program Mode When finished doing administrative programming.
  • Page 97 © Copyright 2001. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...

This manual is also suitable for:

Voice pro fx702aVoice pro fx701a

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