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D-Link COVR-3902 Faqs

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COVR-3902 (DKT-883)
FAQ _English Ver.1.3
HW Version
Firmware Version
App Name
App Version
A1
1.00
D-Link Wi-Fi
1.0.9
Written By
th
Customer Service Department I of DHQ on Sept 14
, 2017

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Summary of Contents for D-Link COVR-3902

  • Page 1 COVR-3902 (DKT-883) FAQ _English Ver.1.3 HW Version Firmware Version App Name App Version 1.00 D-Link Wi-Fi 1.0.9 Written By Customer Service Department I of DHQ on Sept 14 , 2017...

  • Page 2: Table Of Contents

    Q4: Why DAP-1655 Wi-Fi Range Extender can’t receive signal from DIR-883? ..16 Q5: What does the WI-FI button on the back of my COVR-3902 do? ..... 17 Q6: Does COVR-3902 support AirPlay and Time Machine backups to a connected USB drive? ......................
  • Page 3 Port Forwarding/Virtual Server Setting ............... 58 Q29: How do I enable DMZ on my router? ............58 Q30: How do I open ports for routers? .............. 60 Q31: How do I configure inbound filter? ............. 65 Website Filter Setting ..................68 Q32: How do I set up website filter on my router? ..........

  • Page 4: Proprietary Items For Covr-3902

    Proprietary items for COVR-3902 Q1: How to setup my COVR-3902? Method 1: Setup by using a web browser Step 1: Connect the power adapter to the Covr Router and plug into a power socket. Allow about one minute to boot up. Once the power LED is green, it’s ready. Do not plug the extender yet.
  • Page 5 Step 4: The first time you log in, the wizard will automatically start. If you are prompted to log in, enter your password (blank by default) and click Log in. From the Home screen, hover over Settings at the top and click Wizard.
  • Page 6 Step 6: Once the following screen appears, click Next to continue.
  • Page 7 Step 7: The router will automatically try to detect your connection. If you have PPPoE, you will be prompted to enter your PPPoE user name and password (see step 8). For cable and dynamic connections, if detected, skip to step 7. If the router cannot detect the connection type, the following screen will appear.
  • Page 8 Step 8: If you have PPPoE (most DSL), enter your PPPoE user name and password. Click Next to continue. Step 9: Enter a Wi-Fi network name (SSID) and a Wi-Fi password. This name and password will be assigned to both the 2.4GHz and 5GHz bands on both the router and extender. Click Next to continue.
  • Page 9 Step 10: Enter a password for your COVR devices. This password will be used to access the web UI and the Wi-Fi app for both the router and extender. Write it down and then click Next to continue. Step 11: A summary page will display your settings. If you want to make changes, click Back, otherwise click Finish to continue.
  • Page 10 Step 12: Click Finish to save your settings. After finishing the configuration of your router and extender and the router boots back up, you may unplug the extender and place in a location between your router and any dead zones. When you plug the extender in, allow up to two minutes to boot.
  • Page 11 DIR-883 router: Step 2: Install D-Link Wi-Fi App to your mobile device. It’s supportable by both Android and iOS. Step 3: Launch D-Link Wi-Fi App. If your device is connected to SSID on the label, Covr-2600R will be automatically scanned:...
  • Page 12 Step 4: Follow the instruction to power up Covr Extender: Step 5: Input the PPPoE connection username and password: (If you’re not sure about it, please contact your ISP)
  • Page 13 Step 6: Input the SSID and password you’d like to set: Step 7: Input the admin password you’d like to set:...
  • Page 14 Step 8: Confirm the related information again. If there’s no problem, click SAVE: Step 9: You can place your Covr Extender to where you would like to place now. Make sure all 5 LEDs do turn solid green. If not, move the Extender closer to the router:...

  • Page 15: Q2: Can I Use A Wired Connection To Set Up The Router And The Extender

    Q2: Can I use a wired connection to set up the router and the extender? There is a wired backhaul option. You can connect the Covr router to the Covr extender using an Ethernet cable for better performance. However, the guest zone setting will not be supported.

  • Page 16: Q3: What Is The Uniqueness Of Covr-3902 Compare To Traditional Routers Plus Range Extender Solutions

    Unlike traditional routers plus range extender solutions where you need to switch from one to another to get the best connection, COVR-3902 works as one network, and automatically connects you to the strongest, most robust signal as you move throughout your home...

  • Page 17: Q4: Why Dap-1655 Wi-Fi Range Extender Can't Receive Signal From Dir-883

    Q4: Why DAP-1655 Wi-Fi Range Extender can’t receive signal from DIR-883? 1. Ensure the router is in a well-ventilated and open area (Do not put the router in a cabinet or enclosed area). 2. Check and change the location of your DAP-1655 – even a subtle change (2-3 feet) can make a big difference.

  • Page 18: Q5: What Does The Wi-Fi Button On The Back Of My Covr-3902 Do

    Q5: What does the WI-FI button on the back of my COVR-3902 do? The WI-FI button on the back of the COVR-3902 is to turn the Wi-Fi On or Off from the router or the extender. Do not push the Wi-Fi button on the back of the Covr Router or Extender unless you would like to turn the Wi-Fi off.

  • Page 19: Q6: Does Covr-3902 Support Airplay And Time Machine Backups To A Connected Usb Drive

    Q6: Does COVR-3902 support AirPlay and Time Machine backups to a connected USB drive? COVR-3902 supports AirPlay, but not supported for the function of Time Machine. Note: AirPlay is a proprietary protocol stack/suite developed by Apple Inc. That allows wireless streaming between devices of audio, video, device screens, and photos, together with related metadata.

  • Page 20: Q7: Does The Extender Also Have Mu-Mimo

    Q7: Does the extender also have MU-MIMO? COVR1300E (extender) is Wave 2 support solution included MU-MIMO. Note: Multi-user, multiple-input, multiple-output technology Better known as MU-MIMO (Next-Gen AC or AC Wave 2), allows a Wi-Fi router to communicate with multiple devices simultaneously. This decreases the time each device has to wait for a signal and dramatically speeds up your network.

  • Page 21: Device Setup/Installation

    Step 1: Open your web browser and enter the IP address of the router into the address bar (not in google). The default IP is 192.168.0.1, or using the link: http://dlinkrouter.local. Step 2: You should be taken to a D-Link login page. By default, the username is admin and no password is required.

  • Page 22: Q9: How Do I Change The Login Password

    Q9: How do I change the login password? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Fill in the password you’d like to set and click Save:...

  • Page 23: Q10: How Do I Set Up And Secure My Wireless Connection

    Q10: How do I set up and secure my wireless connection? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless...
  • Page 24 Step 2: In the wireless Wi-Fi name (SSID) field (for both the 2.4 and 5GHz sections), erase the default name (dlink-xxxxx) and enter a unique wireless network name (This is the name you will see when scanning for wireless networks on your computer/wireless device). In the password field, remove the default password and enter a new one of your choice.

  • Page 25: General Settings

    General Settings Q11: How to clone my PC MAC address to the router? Some cable internet providers may request you to clone PC Mac address in order to go online through the router. It is recommended to clone MAC address from computer which was able to go online when connected to modem.
  • Page 26 Step 2: Click Advanced Setting...
  • Page 27 Step 3: Key in Mac address or select one Mac address from the drop-down menu and click Save...

  • Page 28: Q12: How Do I Configure Dhcp Reservation

    Q12: How do I configure DHCP reservation? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Connected Clients from the Home Tab: Step 2: Click the Pencil Icon next to your client you’d like to adjust:...
  • Page 29 Step 3: Click Reserve IP to enable the function. Fill in the reserved IP address, then click Save.

  • Page 30: Q13: How Do I Configure 802.11 Mode On My Router

    Q13: How do I configure 802.11 mode on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless...
  • Page 31 Step 2: Click Advanced Settings, and select Security Mode: Step 3: Click Save to save your configuration.

  • Page 32: Q14: How Do I Change The Router's Ip Address

    Q14: How do I change the router’s IP address? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Network...
  • Page 33 Step 2: Change the IP address as needed under Network Setting, and click Save...

  • Page 34: Q15: How Do I Enable Remote Management For My Router

    Q15: How do I enable remote management for my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click Advanced Settings, and enable Remote Management, then click Save. The default remote management port: 8080.
  • Page 35 You can find your WAN IP by clicking on the Home tab. It will be displayed under the Internet Section.

  • Page 36: Q16: How To Access The Usb On My Router

    Q16: How to access the USB on my router? Step 1: Connect your USB drive to the USB port on your router. Step 2: Click on the Setting -> USB Sharing, and confirm if “Windows File Sharing (SAMBA)” is enabled:...
  • Page 38 Step 3: Click on “Windows key + R” on your key board. Then type “\\192.168.0.1” and press OK. (192.168.0.1: Your router IP address). Then your USB drive shall be accessible. Step 4: Right click your USB Drive and select Map Network Drive.
  • Page 39 Step 5: Select your desired Drive Letter and Click Finish...

  • Page 40: Q17: Does Dir-883 Support Bridge Mode

    Q17: Does DIR-883 support bridge mode? DIR-883 does not support bridge mode. Currently, the models support bridge mode are: DIR-895L, DIR-885L, DIR-880L, DIR-868L, DIR-865L, DIR-605L.

  • Page 41: Q18: Does Dir-883 Support Vlan

    Q18: Does DIR-883 support VLAN? No, DIR-883 does not support VLAN feature.

  • Page 42: Firmware Upgrade/Checking

    Firmware Upgrade/Checking Q19: How to upgrade firmware for router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> Upgrade...
  • Page 43 Step 2: Click Select File to browse for the firmware:...
  • Page 44 Upload Step 3: Click Firmware you selected to upload...

  • Page 45: Q20: How To Check Firmware Version Of Router

    Q20: How to check firmware version of router? 1. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. The firmware version can be found at the upper right of the page. 2. Or click Management -> System Admin:...

  • Page 46: Factory Reset

    Factory Reset Q21: How to reset my router to factory default setting? If you forget the password of your router’s configuration interface, you can do a factory reset to return the settings to the factory defaults. Impact of Factory Reset: (1) Erase all current settings, and this action cannot be undone.

  • Page 47: Q22: How Do I Backup/Restore The Configuration On My Router

    Q22: How do I backup/restore the configuration on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click System...
  • Page 48 Step 3: Click Save to save the configuration to local hard drive:...
  • Page 49 Step 4: To restore your configuration, click the Select File button and select your configuration backup file from your local hard drive. Once selected, click Restore. configuration file you selected...

  • Page 50: Definitions

    Definitions Q23: What is WPS? Wi-Fi Protected Setup (WPS) is a standard to connect wireless devices together easily and secure. To use WPS, your product must support WPS and be compatible with WPA/WPA2 security. To use, simply press the WPS button on your router or access point, and then press the WPS button on your wireless client (sometimes may be enabled by software) within 2 minutes.

  • Page 51: Guest Zone Setting

    Guest Zone Setting Q24: How do I enable Guest Zone/Guest Access on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless Step 2: Click the Guest Zone tab:...
  • Page 52 Step 3: Configure Guest Zone and click Save:...

  • Page 53: Connection Checking/Troubleshooting

    Q25: How many simultaneous users can my Wi-Fi network handle? The more devices that are simultaneously connected to your device, the slower the transfer speed will be for each device. D-Link recommends 15 simultaneously connected users as the maximum number.

  • Page 54: Q26: My Router Is Dropping Connections, How To Fix This

    2. Ensure the firmware is up to date. Firmware is the "brain" of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing.

  • Page 55: Q27: What Can I Do If I'm Having Wireless Connection Problems

    Q27: What can I do if I’m having wireless connection problems? If you are experiencing any of the below wireless problems: - Slow Wireless Speeds - Wireless Connection Drops - Low Wireless Signal Note: An easy way to determine if the issue is with the router or with the wireless device is to see if the issue exists on multiple devices.

  • Page 56: Q28 Why Won't My Voip Device Work With My Router

    Q28 Why won’t my VoIP device work with my router? 1. Please confirm if you load the latest firmware in your router. You can review the process of firmware version checking and upgrading process below: (1) Firmware version checking: How to check firmware version for your router? (2) Firmware upgrade process: How to upgrade firmware for your router? Disable the SIP ALG feature on your router...
  • Page 57 Step 2: Then, click Advanced Settings:...
  • Page 58 Step 3: Then try to click SIP to disable SIP ALG, and click Save:...

  • Page 59: Port Forwarding/Virtual Server Setting

    Port Forwarding/Virtual Server Setting Q29: How do I enable DMZ on my router? DMZ should only be used if you have a computer/device that cannot run Internet applications properly from behind the router. Note: By enabling the DMZ (Demilitarized Zone) feature, you are allowing the router to forward all incoming traffic from the internet to the device specified, virtually disabling the routers "firewall protection".
  • Page 60 Step 2: Click Enable DMZ to toggle the DMZ state, and fill in the IP address of the specified device (One device only), then click Save.

  • Page 61: Q30: How Do I Open Ports For Routers

    Q30: How do I open ports for routers? Scenario 1: Single Port: By default, your router will block all incoming connections (into your network) and allow all outgoing connections to the Internet. In some cases, you may need to allow some connections into your network (for Example: Using the Remote Desktop Application).
  • Page 62 Step 2: Click Virtual Server and Add Rule Step 3: Create your rule (FTP server as example), then apply - Name- Enter a name for the rule (i.e. Web Server 1) - Local IP: Specify the IP address of the device you are opening the port for - Protocol: Specify the traffic type (TCP or UDP) - Note: If you are not sure, choose BOTH - External/Internal Port: Enter the port number you want to open (i.e.
  • Page 63 Step 4: Click Save after finish adding your rule.
  • Page 64 Scenario 2: Multiple Ports: Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Feature -> Port Forwarding Step 2: Enter the TCP port numbers you want to open: - Name- Enter a name for the rule (i.e.
  • Page 65 Step 3: Click Save after finish adding your rule.

  • Page 66: Q31: How Do I Configure Inbound Filter

    Q31: How do I configure inbound filter? When you use the Virtual Server, Port Forwarding, or Remote Administration features to open specific ports to traffic from the Internet, you could be increasing the exposure of your LAN to cyberattacks from the Internet.
  • Page 67 Step 2: Click on IPV4 Rules, then select Turn IPV4 Filtering ON and ALLOW rules listed, then click Add Rule Step 3: Create your rule...
  • Page 68 Step 4: Click Save after adding your rule. Note: If you’d like to block specific IP addresses accessing your router, please select “Turn IPV4 Filtering ON and DENY rules listed” from the drop-down menu.

  • Page 69: Website Filter Setting

    Website Filter Setting Q32: How do I set up website filter on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> Website Filter...
  • Page 70 Step 2: If you want to create a list of sites to block, select DENY clients access to ONLY these sites from the drop-down menu. All other sites will be accessible. If you want to specify a list of sites to allow, select ALLOW clients access to ONLY these sites from the drop menu.
  • Page 71 Step 3: You may specify a maximum of fifteen web sites. To add a new site to the list, click Add Rule, and enter the URL or domain you wish to deny or allow access to in the Website URL/Domain column, and click save.

  • Page 72: System Log & Statistics

    System Log & Statistics Q33: How to check system log for router? There are 3 methods to check system log of router. Select Management -> System Log, and follow the methods as below:...
  • Page 73 Method 1: Syslog Settings Step 1: Download system log server application, ex: Kiwi Syslog Server: http://www.kiwisyslog.com/free-tools/kiwi-free-syslog-server Step 2: Click File -> Setup, and fill in the IP address of your network device, then click Add: Step 3: Enable “Enable Logging to Syslog Server”, and fill in the IP address of the PC installing Kiwi Syslog Server:...
  • Page 74 Step 4: You’ll be able to check the log in Kiwi Syslog Service Manager as below:...
  • Page 75 Method 2: E-mail Settings Step 1: Setup the e-mail information as below: Step 2: You will receive the log email:...

  • Page 76: Q34: How To Check Statistics For Router

    Q34: How to check statistics for router? Click Management -> Statistics:...

  • Page 77: Dns/Ddns

    DNS/DDNS Q35: How do I configure Dynamic DNS on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> Dynamic DNS Step 2: Enable Dynamic DNS, and enter your Dynamic DNS account information, then save:...
  • Page 78 Note: To register to get the dlinkddns service, please enter the website: https://www.dlinkddns.com/signin/, then fill in the required information.

  • Page 79: Q36: Why Am I Unable To Register My Device With Dlinkddns

    Q36: Why am I unable to register my device with dlinkddns? When validating your D-Link device with dlinkddns, you may receive an "Unknown Serial Number/Unknown MAC Address" error. Please confirm the information you are entering is correct. You can find the needed information on the product label of the back/bottom of the router/device.

  • Page 80: Q37: How Do I Disable Dns Relay

    Q37: How do I disable DNS relay? If enabling DNS relay, your computers will use the router for a DNS server. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings ->...
  • Page 81 Step 2: Click to disable DNS Relay, then click Save.

  • Page 82: Qos Setting

    QoS Setting Q38: How do I configure QoS on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> QoS Engine...
  • Page 83 Step 2: To assign a priority level to a device, drag the device card from the Connected Clients list to an empty slot and release the mouse button. The card will move to the priority slot. If you want to remove a priority assignment from a device and return it to the All Devices list, click the cross icon in the top right of the device card.

  • Page 84: Time/Schedule

    Time/Schedule Q39: How do I configure the time on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule...
  • Page 85 Step 2: By default, the D-Link NTP server is enabled. Specify the Time Zone if you need to synchronize the time with the specific region, and enable daylight saving if required, and click Save.
  • Page 86 Note: To manually specify the time, change the automatic time configuration to Disabled, then adjust time as needed and click Save.

  • Page 87: Q40: How Do I Create Schedule On My Router

    Q40: How do I create schedule on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule Step 2: Click Schedule:...
  • Page 88 Step 3: Click Add Rule: Step 4: Create your Schedule and click Apply. The example below shows the scheduled time from 8:00-19:00.

  • Page 89: Vpn Setting

    VPN Setting Q41: How to setup VPN connection? First and foremost, please enable L2TP over IPSec, and setup Username/password/PSK to vpn/vpn/11111111, respectively: Step 1: Click Features -> Quick VPN...
  • Page 90 Step 2: Enable L2TP over IPSec, and setup Username/password/PSK as vpn/vpn/11111111, respectively, then click Save...
  • Page 91 Windows client: Step 1: Initial configurations (only once at the first time): Right-click the network icon on the bottom-right side of Windows screen, and click "Open Network and Sharing Center". Step 2: Click "Set up a new connection or network" on the "Network Sharing Center":...
  • Page 92 Step 3: Select "Connect to a workplace":...
  • Page 93 Step 4: Select "Use my Internet connection (VPN)": Step 5: You have to input the destination SoftEther VPN Server's IP address or hostname here: Enter either hostname or IP address on the "Internet address" field on the configuration wizard.
  • Page 94 Step 6: Type your username and password you set on the router: Step 7: When "The connection is ready to use" message appears, click the "Close" button. Do not click the "Connect now" button.
  • Page 95 Step 8: Go to "Network and Sharing Center" and click "Change adapter settings": Step 9: The currently defined VPN connection settings are listed. Right click the icon you created in the previous step, and click "Properties":...
  • Page 96 Step 10: On the Properties screen, switch to the "Security" tab. (In Windows XP, switch to the "Network" tab.) Choose "Layer 2 Tunneling Protocol with IPsec (L2TP/IPSec)" on the "Type of VPN" drop-down list. The following screen will appear. Click "Use preshared key for authentication" and input the pre-shared key on the "Key"...
  • Page 97 Step 11: Connect to the VPN Server: Double-click the created VPN connection setting, the below screen will appear. "User name" and "Password" fields should be filled automatically if you enable password-saving options in previous steps. If not, input both "User name" and "Password" fields. Click the "Connect"...
  • Page 98 2. Mobile client (Android): Step 1: Go to Settings -> More -> VPN, then add new VPN profile: Step 2: Edit the name of VPN connection and select VPN type as L2TP/IPSec PSK:...
  • Page 99 Step 3: Fill in the WAN IP address: Step 4: Fill in the Pre-shared key:...
  • Page 100 Step 5: Connect to your VPN server:...
  • Page 101 Step 6: Make sure if you can ping your client under DUT:...
  • Page 102 3. Mobile client (iOS): Step 1: Setup the required information for VPN connection: 11111111 Step 2: Make sure if you can ping your client under DUT:...

  • Page 103: Advanced Application

    Advanced Application Q42: How do I connect two routers together? Connecting multiple routers together may be necessary if you have one of the following issues: -Your Internet provider has provided you a Modem/Router (two in one) and you want to connect a new router to it.
  • Page 104 Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Change the IP address to 192.168.0.2. Then, click advanced settings on the bottom right, and Disable the DHCP Server.
  • Page 105 Step 2: Connect a cable from a LAN port (1,2,3,4) on your Primary Router to a LAN port (1,2,3,4) on your new router. Connect with LAN ports (Do not connect WAN port) The setup is now complete. If you now want to configure the wireless settings on your "new" router, go to this address: http://192.168.0.2 Note: NAT, defined in RFC 3022, allows a host that does not have a valid, registered, globally...

This manual is also suitable for:

Dir-883Dap-1655Dkt-883

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