Troubleshooting
The image appears rough right after playback starts.
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This may happen due to image processing. This is not a malfunction.
The image does not appear on the TV.
Check [Video Out] to see if the video output signal of your camera is set to the color system of
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your TV (page 57).
Check whether the connection is correct (page 65).
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Deleting/Editing images
Cannot delete an image.
Cancel the protection (page 52).
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The resizing function does not work.
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You cannot resize movies.
Computers
Computer OS compatibility with camera is unknown.
Check "Recommended computer environment" on page 68 for Windows, and page 78 for
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Macintosh.
"Memory Stick PRO Duo" media is not recognized by a computer with a
"Memory Stick" media slot.
Check that the computer and the "Memory Stick" media Reader/Writer support "Memory
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Stick PRO Duo" media. Users of computers and "Memory Stick" media Readers/Writers
made by manufacturers other than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" media is not supported, connect the camera to the computer
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(pages 71 and 78). The computer recognizes the "Memory Stick PRO Duo" media.
Your computer does not recognize your camera.
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Turn on the camera.
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When the battery level is low, insert a charged battery pack or use the AC Adaptor (sold
separately).
Set [USB Connect] to [Mass Storage] (page 57).
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Use the dedicated USB cable (supplied) (page 71).
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Disconnect the dedicated USB cable from both the computer and the camera, and connect it
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again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
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connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other
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device (page 71).
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