Troubleshooting
Deleting/Editing images
Cannot delete an image.
Cancel the protection (page 49).
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The resizing function does not work.
You cannot resize movies.
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Computers
Computer OS compatibility with camera is unknown.
Check "Recommended computer environment" on page 63 for Windows, and page 73 for
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Macintosh.
"Memory Stick PRO Duo" media is not recognized by a computer with a
"Memory Stick" media slot.
Check that the computer and the "Memory Stick" media Reader/Writer support "Memory
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Stick PRO Duo" media. Users of computers and "Memory Stick" media Readers/Writers
made by manufacturers other than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" media is not supported, connect the camera to the computer
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(pages 66 and 73). The computer recognizes the "Memory Stick PRO Duo" media.
Your computer does not recognize your camera.
Turn on the camera.
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When the battery level is low, insert new batteries or charged Nickel-Metal Hydride batteries
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(sold separately).
Set [USB Connect] to [Mass Storage] (page 54).
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Use the USB cable (supplied) (page 66).
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Disconnect the USB cable from both the computer and the camera, and connect it again
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firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
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connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other
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device (page 66).
Cannot copy images.
Connect the camera and your computer correctly making a USB connection (page 66).
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Follow the designated copy procedure for your OS (pages 63 and 73).
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When you shoot images with "Memory Stick Duo" media formatted by a computer, you may
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not be able to copy the images to a computer. Shoot using "Memory Stick Duo" media
formatted by your camera (page 57).
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