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BMW X5 2009 Service And Warranty Information

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Service and
Warranty
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2009
The Ultimate
X5
Driving Machine
®
X6

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Summary of Contents for BMW X5 2009

  • Page 1 Service and Warranty Information 2009 The Ultimate Driving Machine ®...
  • Page 2 Owner/Driver Telephones: Business _____________________________________________________________________ Home _____________________________________________________________________ X5 & X6 2009 Model ________________________________________________ Year _______________ Retail / In-Service Date _________________________________________________________ Trim Code ___________________________________ Color Code _____________________ Production Date _______________________________________________________________ License Plate Number _________________________________________________________ BMW Center Telephone Numbers: Offices _____________________________________________________________________ Services _____________________________________________________________________...

  • Page 3: Table Of Contents

    The BMW Maintenance Program ........
  • Page 4 Overview of BMW Limited Warranties ........31...

  • Page 5: Bmw Ultimate Service

    4 years/unlimited 2009 X5 and X6 vehicles purchased from an miles from the original in-service date. Also authorized BMW SAV center in the United States includes alternate transportation and or Puerto Rico are covered by the BMW...

  • Page 6: Coverage

    The advanced technologies at BMW have led to salt corrosion, alteration, installation of the development of the unique BMW Condition non-genuine BMW accessories, or use of Based Service (CBS) system which computes improper, poor quality or contaminated fuel.

  • Page 7: Condition Based Service (Cbs)

    (X6 only) brake fluid and coolant, and possibly also the engine oil, brought up to date by your BMW SAV center. Also see the section on battery care on page 17 of this statement.

  • Page 8: Possible Displays (X6 Only)

    Note: The display icons for the state-required safety and emissions inspections may be deactivated by your BMW center if the state in which your BMW is registered does not require them. The sequence of displayed service items may vary. The data for the next service appointment is show...

  • Page 9: Control Display Screen Contents

    Control Display screen contents You can request more detailed information on every entry. The current Status of Service items determined by the CBS are shown in the Control Display. You can also view additional information on the service and maintenance requirements. 1.

  • Page 10: Special Note

    BMW center. looks forward to serving your every service need and to help maximize your satisfaction with your If you are unable to obtain BMW High BMW, its longevity, and resale value. Performance Synthetic Oil or an approved synthetic oil from the list above, use only a synthetic oil with an API rating of SM or higher.

  • Page 11: Quality Certification I

    Brake discs: Check surface and thickness, if at time of delivery. A copy of the form is on file at necessary replace at extra charge*. the selling BMW SAV center. Parking brake: Check condition, brake lining thickness and function, if necessary replace at Maintenance summary extra charge*.

  • Page 12: Brake Fluid

    Replace spark plugs at the following intervals: Booklet should be presented to your authorized – X5: 100,000 miles. BMW SAV center when maintenance is required. – X6: 45,000 miles or at every 3rd engine Oil Make sure that confirmation of maintenance Service.

  • Page 21: Battery Care

    BMW NA will not accept any liability for any Please consult with your BMW SAV center for parts and accessories not approved by BMW.

  • Page 28: Customer Assistance Information

    We are confident that every effort will be made to centers is of great importance to us. We take ensure your satisfaction. pride in our product, as does the BMW SAV center who services it. If you should ever have a Customer Assistance – Notification question regarding your BMW SAV center’s...

  • Page 29: Bbb Auto Line

    BMW NA or one of you submit, without attending a hearing. BBB our dealers, and a statement of the relief you AUTO LINE will usually render a decision within 40 days from the time you file your complaint.
  • Page 30 • The same nonconformity has been subject 6. You are required to use BBB AUTO LINE to repair 4 or more times by BMW NA or its before asserting in court any rights or agents AND the buyer has notified BMW NA...

  • Page 31: Special Programs

    50 states, Canada, and Puerto Rico 24 hours a day, 365 days a year. BMW NA will be bound by the decision, and will comply with the decision within a It is a valuable benefit provided to you at no reasonable time not to exceed 30 days after additional cost.

  • Page 32: Getting Started

    Please The toll-free BMW Roadside Assistance number allow two weeks to process your request. (1 800 332-4269) is answered by a BMW Roadside Assistance service representative. In order for you Services to receive quick and reliable services, it is essential...

  • Page 33: Lock-Out

    Lock-Out However, you may request (at no cost) to be taken to a different BMW SAV center as long as it Your BMW is equipped with an advanced entry is within 50 additional miles of the “nearest” system, which cannot be bypassed by traditional BMW SAV center.

  • Page 34: Trip Interruption Benefits

    Reimbursements will be made for meals, lodging, car rentals, and alternate transportation to bring Specifically excluded from coverage are: the driver and the BMW SAV together after the SAV has been repaired by an authorized BMW Fines, taxes, or impound towing fees caused SAV center.

  • Page 35: Overview Of Bmw Limited Warranties

    Overview of BMW Limited Warranties * The California Emissions Control System Limited Warranty applies to all 2009 U.S. specification BMW X5 and X6 SAVs sold, leased, and/or registered in California, Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont or Washington.

  • Page 36: New Sav Limited Warranty - 2009 X5 And X6 (Valid Only In The U.s.a. And Puerto Rico)

    New SAV Limited Warranty — Safety Belt Warranty - Kansas 2009 X5 and X6 Safety belts are covered under the BMW New (Valid only in the U.S.A. and SAV Limited Warranty for defects in material or workmanship for a period of 10 years, unlimited Puerto Rico) mileage from the date of purchase.

  • Page 37: General

    BMW parts for maintenance To obtain service under this warranty, the SAV or repair services, BMW NA is not obligated to must be brought, upon discovery of any rust pay for repairs that include non-genuine BMW...

  • Page 38: Federal Emissions System Defect Warranty (Valid Only In The U.s.a. And Puerto Rico)

    Service Section of this Statement. authorized BMW SAV center during normal business hours. BMW NA will not accept any liability for any parts and accessories not approved by BMW. The authorized BMW SAV center will, without charge for parts or labor (including diagnosis), This warranty shall be null and void if the SAV either repair or replace the defective part, if any.

  • Page 39: What Is Not Covered

    In an emergency situation, required maintenance services, the repair or where an authorized BMW SAV center or a replacement of maintenance parts beyond the warranty replacement part is not reasonably...

  • Page 40: General

    SAV, which cause it to fail an EPA-approved emissions test will, without charge for parts or labor (including diagnosis), be adjusted, repaired, or replaced, at the option of BMW NA to proper specifications, in order to make the SAV comply with applicable emissions standards. The...
  • Page 41 BMW SAV center will notify you in writing of the reason(s). The authorized BMW SAV center is required by law to honor the claim if notice of denial is not received by the owner within the specified time period.

  • Page 42: California Emission Control Warranty Statement* Your Warranty Rights And Obligations

    – You are responsible for presenting your SAV to the State’s stringent anti-smog standards. an authorized BMW SAV center as soon as a BMW NA must warrant the emission control system on your SAV for the periods of time listed problem exists.

  • Page 43: California Emission Control System Limited Warranty

    California Emission Control California Smog Check test or an EPA approved short test, then BMW NA will repair your SAV so System Limited Warranty* that it will pass this test. Items that require scheduled replacement are warranted up to the...
  • Page 44 Remanufactured or genuine BMW Service Parts. assumes no liability under this warranty with However, the cost of such service or parts will not respect to parts other than genuine BMW parts. be covered under this warranty, except in However, the use of non-genuine BMW emergency situations.

  • Page 45: What Is Not Covered

    Air Resources Board (ARB), Mobile Source Division, 9528 Telstar Avenue, El Monte, CA 91731. Please include the title of the BMW service department head and telephone number.

  • Page 46: California Emission Warranty Parts List

    California Emission Warranty Parts List The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 70,000 miles, whichever comes first. For certain models, the following components are covered for a period of 8 years or 100,000 miles which ever comes first. The period is noted in the table below: Models: X5 xDrive30i...
  • Page 47 Models: X5 xDrive30i X5 xDrive48i X6 xDrive35i X6 xDrive50i Coverage: 8 Years 8 Years 7 Years 7 Years 100,000 miles 100,000 miles 70,000 miles 70,000 miles Thermostat • • • Throttle Body • • Torque Converter • • • • Transmission Control Module •...

  • Page 48: Notice

    Please fill in the attached postcard if contained in the Owner’s Manual. Should you you change your address or purchase a used experience difficulty in obtaining warranty service BMW. from a tire manufacturer, your authorized BMW center will assist you in resolving the difficulty.
  • Page 49 Notes:...
  • Page 50 Notes:...
  • Page 51 NO POSTAGE NECESSARY IF MAILED IN UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 131 WESTWOOD, NJ BMW of North America, LLC P .O. Box 1227 Westwood, NJ 07675-9868 Attn: Customer Satisfaction NO POSTAGE NECESSARY IF MAILED IN...
  • Page 52 Information Change Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117 Please Check One: K Address Change K Ownership Change K Mr. K Mrs. K Ms. Last Name...
  • Page 54 More about BMW bmwusa.com The Ultimate 1-800-334-4BMW Driving Machine ® © 2008 BMW of North America, LLC Woodcliff Lake, New Jersey 07677 The BMW name, model names and logo are registered trademarks. Printed in U.S.A. 08/08 SD92-370 SD92-370 European model shown...

This manual is also suitable for:

X6 2009

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