Table of Contents
Advertisement
SOYO End-User One Year Limited Warranty
SOYO, Inc. warrants all SOYO brand products you have purchased from SOYO or from a SOYO authorized reseller / retailer to be free from defects
in materials and workmanship under normal use during the warranty period and subject to the terms and conditions set forth below, in the continental
United State, Hawaii, Alaska and Canada. If the Product becomes defective during the warranty period SOYO will, at its option, repair or replace the
product. SOYO may use new or reconditioned components or parts to repair the Product, or replace the Product with new or reconditioned Product
of the same or functionally equivalent model.
SOYO FPD (Flat Panel Display) TV Standard Limited Warranty: Subject to the exclusions set forth below:
One year from the purchase date by the original retail purchaser (the "Customer") (expect for refurbished or Demo Products which have a separate
warranty policy) parts and labor only.
Return Merchandise Authorization Shipping: The customer will pay shipping to SOYO and SOYO will pay shipping to the customer during the
standard warranty period.
Dead on Arrival (DOA): Customer must contact SOYO within fifteen (15) days of purchase of any Product which is DOA. SOYO will issue a Return
Merchandise Authorization (RMA) number to process the replacement. SOYO will replace the DOA unit with a brand new replacement, once the
DOA unit has been received at SOYO. SOYO will cover the shipping cost both ways.
Shipping Damages: All shipping damages must be reported to SOYO within five (5) business days upon receipt of the Products. SOYO is not
responsible for any shipping damages reported after such period.
Repaired or Replaced Products: All repaired or replaced parts or Products shall be warranted only for the remainder of the original warranty period.
Obtaining Warranty Service:
If you purchased a SOYO Product in the continental United States, Hawaii, Alaska or Canada, you are entitled to warranty service during the warran-
ty period, subject to the terms and conditions set forth within.
Service is available for all SOYO Products purchased and located in the continental United States, Hawaii, Alaska or Canada.
You must contact SOYO Technical Support Department at (909) 292-2555
A SOYO Technician will attempt to resolve the issue over the telephone. If the issue cannot be resolved over the telephone, a Return Merchandise
Authorization (RMA) number will be issued for the return of the Product. The RMA number will only be valid for a period of thirty (30) days from date
of issue.
When you return your product, you must prepay any shipping charges, export taxes, customs duties, and taxes or any other charges associated with
the return of the product to SOYO. Additionally you may want to purchase insurance to cover the replacement value of the Product being shipped
should in become lost or stolen. When Shipping a Product for service we recommend selecting a service which you can track the delivery of the
Product.
All returned Products must be accompanied by the following items: (i) the original shipping and packaging materials, (ii) a brief description of the
problem, and (iii) proof of purchase including a copy of the invoice or receipt which shows the date of purchase, model number of the SOYO product
and name and address of reseller or retailer.
SOYO reserves the right to refuse and return, freight collect, Product(s) that are not covered by SOYO warranty; or products delivered to SOYO with
an expired RMA number.
SOYO will use its best efforts to service Products within thirty (30) days after receipt of the RMA. Once the service is completed, SOYO at its
expense will ship via ground carrier and will retain all risk of loss until delivery to the customer's location as evidenced by signature collected by carri-
er. The customer may designate only one location within the continental United States, Hawaii, Alaska or Canada for return shipment. SOYO is not
responsible for shipping or other delays beyond their control.
EXCLUSIONS TO WARRANTY – This limited warranty does not extend to any product not purchased from SOYO or SOYO authorized resellers.
This limited warranty also does not extend to any Product that has been damaged or rendered defective (1) due to normal wear and tear; (2) as a
result of use of the Product other than for normal intended use, or other misuse, abuse or negligence to the Product; (3) by the use of parts not man-
ufactured or sold by SOYO; (4) by modification of the Product; (5) as a result of service by anyone other than SOYO or a SOYO authorized service
provider; (6) improper transportation or packaging when shipping the product (7) improper installation of third-party products; (8) improper operating
environment (including improper temperature and humidity); (9) unusual physical or electrical stress or interference, failure or fluctuation of electrical
power, lightning, static electricity, fire, or acts of god.
Other Limitations
EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, SOYO DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATU-
TORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN
NO EVENT SHALL SOYO BE LIABLE FOR ANY INDIRECT, INCIDENTAIL, SPECIAL OR CONSEQUENTIAL DAMAGESOF ANY KIND, INCLUD-
ING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, INFORMATION, DATA OR USE, WHETHER IN AN ACTION IN CON-
TRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PROD-
UCT, EVEN IF SOYO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU AGREE THAT REPAIR OR REPLACEMENT, AS
APPLICABLE, UNDER THE WARRANTY SERVICE DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY
BREACH OF THE SOYO LIMITED WARRANTY SET FORTH HEREIN. IF, DESPITE THE FORGOING LIMITATIONS, FOR ANY REASON SOYO
BECOMES LIABLE TO YOU FOR DAMAGES INCURED BY YOU IN CONNECTION WITH THIS AGREEMENT, THEN THE LIABILITY OF SOYO
WILL BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY YOU TO SOYO OR AN AUTHORIZED SOYO RESELLER FOR
THE PRODUCT.
The terms and conditions are subject to change without notice. Some states or provinces / jurisdictions do not allow the exclusion or limitation of inci-
dental or consequential damages for consumer Products, and some states or provinces / jurisdictions do not allow limitations on how long an implied
warranty last. In such states or provinces / jurisdictions, the exclusions or limitations of this limited warranty may not apply. This limited warranty
gives you specific legal rights. You may also have other rights that vary from state to state provinces / jurisdictions. You are advised to consult applic-
able state and provincial laws for a determination of your rights.
For more detail information and tips please check
http://www.soyo.com/
For information regarding purchasing an Extended Warranty, visit
http://www.soyo.com/
Advertisement
Table of Contents
